OB Design
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JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ SLEEVELESS BUTTON DOWN DRESS WITH BELT ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ SLEEVELESS BUTTON DOWN DRESS WITH BELT ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ OL ★ COMFY

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BOOKMARK 1 2 3 4 5 6 7

Item Q&A(6)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2015-10-17
tri*******
User

You informed no stock for my 2 orders olive green
and another design black dress, where is my refund?
Pls refund immediately!

User

Hi,

Thanks for your message.
We will make a refund to you within this 2 days.

Thank you
OBDesign.sg

Answered
2015-09-30
mel*******
User

hi is about my item 432030790 I don't mind changing to white 2xl and my item 434797848 I Don't mind changing to beige 2L since both of the design Do not have the colour I want and I have already paid please get back to me asap

User

Hi,

Thanks for your message.
Can you give us your order number? We will check for you.

Thank you
OBDesign.sg

Answered
2015-09-30
tri*******
User

Since both these dresses out of stock, pls refund
Monies to my Qoo10 account. Thanks

User

Hi,

Thanks for your message.
We will make a refund to you for both order.

Thank you
OBDesign.sg

Answered
2015-09-30
tri*******
User

Hi,
Since olive green dress out of stock, pls cancel
my order. Thanks

User

Hi,

Thanks for your message.
We will make a refund to you for both order.

Thank you
OBDesign.sg

Answered
2015-07-08
tri*******
User

I thought you said Olive green out of stock and you
will refund to my Qoo account, but how come it shows
Delivered and I need to acknowledge receipt?
I never got Olive green dress! Pls check n revert asap

User

Hi,

Thanks for your message.
We already make a refund request to Qoo10 for refund and Qoo10 will direct refund to your credit card.

Thank you
OB

Answered
2015-07-02
tri*******
User

As you advised olive green dress out of stock, pls cancel
Order and refund money to my Qoo10 account. Thanks

User

Hi,

Thanks for your message.
We will make a refund to you.

Thank you
OB

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2022 BUKIT BATOK STREET 23 #02-162
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