OB Design
OB Design Join Fellow
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POWER MINISHOP RATE 90%
16.30

JooJooClubOB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ V-NECK LONG SLEEVE STRIPED TOPS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY

See all JooJooClub items

Customer who recommended this item
3 (Based on 4 reviews)
Customer Satisfaction Score
77%
  • Product 70%/100%
  • Price 100%/100%
  • Delivery 70%/100%
  • Service 70%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material 35% Cotton + 65% Polyester (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ OBDESIGN ★ ORANGEBEAR ★ V-NECK LONG SLEEVE STRIPED TOPS ★ S-XXXXL SIZE ★ PLUS SIZE ★ VARIOUS COLOR ★ OFFICE ★ TRAVEL ★ WEEKEND ★ HOLIDAY ★ WORK ★ CASUAL ★ COMFY

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (1)

Customer Photo Review board
Jul 17, 2016
ter*******

Customer Review (4)

Customer Review board
Rating Feedback Date Written by
Not Recommend Aug 09, 2016 kih*******
Highly Recommend Jul 17, 2016 ter*******
Recommend Jul 13, 2016 rav*******
Highly Recommend Mar 09, 2016 eff*******

Item Q&A(1)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2016-08-02
kih*******
User

Hi,
I bought 3 shirts from you but this shirt is seriously a letdown. It has so much flyaways that it looks like a shirt that have been used. It seriously looks like old stock.
Just look at the amount of flyaway on the shirt.*pict is attached *
(I took a close up pict of the shirt to show you just how much flyaways there is on the shirt)
I want to have an exchange for this shirt.
Cart no.: 104083805

User

Hi,

Thanks for your message.
May I know which clothing and how many pcs of clothing you're prefer to exchange the clothing?

Thank you
OBDesign.sg

User

Hi,
only 1 piece of clothing need an exchange. The order no.: 182506940

User

Hi,

Thanks for your message.
May I know do you want exchange to another clothing?

Thank you
OBDesign.sg

User

Hi,
if change to "item code: 465571389"?
color: Burgundy, size: XL

How should I proceed with the exchange procedure?

User

Hi,

Thank you for shopping with us. If the clothing you receive does not fit you, you are very welcome to return the clothing to us in exchange for another size or style of your preference. Please kindly understand that we will need to charge you a shipping fee of $3.99 to send your exchange clothing to you. Thank you and please visit our store for more new arrivals every week.

Thank you
OBDesign.sg

User

Hi,
But problem is not that the clothes does not fit me. The quality of the shirt is so bad. So much lint on the clothes. It does not look new at all. You should be the one bearing the shipping because the fault lies in your side as you did not make sure that the quality of the shirt is good before shipping it to me.

User

Hi,

Thank you for your message.
Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101707. We will resend you a clothing after we receive your return clothing. We recommend you post back the clothing via Smartpac (Singpost).
Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

User

Hi,
I have return the clothing to you. According to the tracking system, you have received the clothing. May I know when will you resend me the replacement?
Thank you.

User

Hi,

Thanks for your message.
We will send the replacement to you within this week.

Thank you
OBDesign.sg

User

Hi,
Have you send the replacement?
I have not received the package until now.

User

Hi,

Thanks for your message.
We wil resend the clothing to you.

Thank you
OBDesign.sg

User

Hi,
please inform me when you have resend the clothing.
Thank you so much for the reply.

User

Hi,

Thanks for your message.
We have already ship out your clothing and the tracking number is SM600667657SG - singpost

Thank you
OBDesign.sg

User

Hi,
I have received the replacement.
Thank you so much for the replies for all this time.

User

Hi,

Thanks for your message.
We're glad to hear you have already receive your clothing and hopefully you will like it.

Thank you
OBDesign.sg

Address
2022 BUKIT BATOK STREET 23 #02-162
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