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JooJooClubOB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★ BASIC CREW NECK KNIT WOOL BLEND JUMPER SWEATER TOP ★ PREMIUM QUALITY ★

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Wool Blend (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★ BASIC CREW NECK KNIT WOOL BLEND JUMPER SWEATER TOP ★ PREMIUM QUALITY ★
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 3 (75%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Customer Review(4)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-11-28 fan*******
not recommendneturalrecommendHighly recommend 2015-12-02 qin*******
not recommendneturalrecommendHighly recommend 2015-07-21 jes*******
not recommendneturalrecommendHighly recommend 2015-05-25 Zan*******
Item Q&A(1)
No. Question & Answer Member Date Status
NOTICE Return & Exchange Policy Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE How to submit return or exchange from the buyer's end? Seller
18472605 Wrong shirt size ser******* 2015-07-29 Answered
  Hi,

I ordered a blue and red brick red sweater days ago. I've ordered 3L for the blue one but got 4L instead, and it is too big. May I know if it is exchangeable?
Thank you.
 

[Re] Wrong shirt size
Hi,

Thanks for your message.
May I know which size that you want to exchange?

Thank you
OB

 

[Re] Wrong shirt size
I would like to exchange the 4L blue to 3L. Thank you.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
The blouse that we ship is size 3L, can you take a photo for the label and attach to us.

Thank you
OB

 

[Re] Wrong shirt size
Hi, photo is as attached.

 

[Re] Wrong shirt size
Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBClub
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101202. We will resend you a clothing after we receive your return clothing. Thank you and please let us know if you have any questions and we will gladly help.

OB

 

[Re] Wrong shirt size
If I decide to mail it back, is it at my own cost? Thanks.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
Can you take a photo for the postage receipt and send to us, we will refund the postage fee to you.

Thank you
OB

 

[Re] Wrong shirt size
Okay thank you. I will mail it as soon as possible and then send the image of the receipt.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

Attached photo is the receipt, I've mailed the product back today. Thank you.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will update to you once we receive your return clothing.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

May I know the updates about the shirt? Thank you.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We have already receive your return clothing and estimate you will receive it within next week.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

Noted, and thank you.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

 

[Re] Wrong shirt size
Hi, I have yet to receive the shirt. Has it already been delivered?

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We found the clothing that you order is currently out of stock, do you want change the color from blue to pink, beige or red?

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
If I change the size to 2L is it possible and available? Thank you.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
Yes, the size 2XL is available and we will send it to you.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Okay, thank you very much.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

May I know approximately when is the shirt arriving? Thank you.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We found the clothing that you order is currently out of stock, do you want exchange the color from blue to yellow, beige or pink?

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi, can I know if there will be new stocks coming in? Else is it possible to have a refund? I am only interested in the blue colour one, and the purchase was made months ago. Thank you.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will make a refund to you for this order.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

Thank you very much. Do I have to provide my bank account number? Please do inform after you've refund the amount.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will make a refund to you through Qoo10.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Okay, thank you very much.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

May I know when the amount will be refunded? Thank you.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will make a refund to you within this week.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

Please do, thank you. Also it would be nice if you could inform me once you've refund the amount. Thanks a lot.

Regards.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will let you know once we refund.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

It would be great if the amount is being refund as soon as possible.
Thanks a lot.

Regards.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will make a refund to you asap.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

Sorry to disturb again, but may I know approximately when will the amount be refunded?
Thanks a lot.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
May I know your order number? We will check for you.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

Order number: 149388922
Thanks.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We found the clothing is already restock, do you want receive the clothing?

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

I've already got another clothing to substitute this, so I'd prefer to have a refund instead.
Thank you very much.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will make a refund to you for this order.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

Thank you very much. May I know when it will be refunded?

Regards.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will make a refund to you by tomorrow.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

Okay noted, thanks.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

It's already been a few days since Friday and I've yet to receive the refund. Please do check.

Thanks.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will check it and update to you.

Thank you
OBDesign.sg

 

[Re] Wrong shirt size
Hi,

Please do. It has already been weeks.
Thank you.

 

[Re] Wrong shirt size
Hi,

Thanks for your message.
We will make a refund to you within this 2 days.

Thank you
OBDesign.sg

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