OB Design
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JooJooClubOB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★CHECKERED TARTAN SLEEVELESS PLEATED TUNIC DRESS ★ PREMIUM QUALITY ★

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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Cotton
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description OB CLUB ★ ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★CHECKERED TARTAN SLEEVELESS PLEATED TUNIC DRESS ★ PREMIUM QUALITY ★
BOOKMARK 1 2 3 4 5 6 7

Item Q&A(2)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2015-10-01
joa*******
User

Hi seller

I have refund the dress through registered mail and it was receipt by someone. Please be good to post put another dress to me or refund the money..

Appreciated your prompt reply by today.

User

Hi,

Thanks for your message.
Can you give us the order number? We will check for you.

Thank you
OBDesign.sg

User

Cart no. 96876764

User

Hi,

Thanks for your message.
We have change the tracking number to SM600145479SG-Singpost but it also show delivered, can you check your letterbox? Because some of the shipping people will direct put the parcel to your letterbox.

Thank you
OBDesign.sg

User

Hi please see the msg as below.

User

Hi,

Thanks for your message.
Can you give us your tracking number because we haven't receive your return clothing.

Thank you
OBDesign.sg

Unanswered
2015-09-02
joa*******
User

Hi I just receive the dress but is too big. Can I Change the size ?

User

Hi,

Thanks for your message.
May I know which size that you prefer to exchange?

Thank you
OBDesign.sg

User

Change to size m blue colour .please advise how to exhange?

User

Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101230. We will resend you a clothing after we receive your return clothing. Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

User

Hi

I have posted back the dress thru registered mail. Tracking no. Is RC178669590SG.

Please advise when you have mailed out the dress.

Thanks

User

Hi,

Thanks for your message.
We will update to you once we receive your return clothing.

Thank you
OBDesign.sg

User

Hi

Any update? Have you post out the dress ?

User

Hi,

Thanks for your message.
We haven't receive your parcel, we will update to you once we receive it.

Thank you
OBDesign.sg

User

Still haven receive ? It has been 1 week already. Registered mail take 1 to 2 days to deliver.

Please confirm.

User

Hi,

Thanks for your message.
We will check it again and update to you by monday.

Thank you
OBDesign.sg

User

Hi

I have checked with sing post. Item delivered on 7 Sept 2015.

Kindly advise.

User

Hi,

Thanks for your message.
We will check it with singpost and update to you.

Thank you
OBDesign.sg

User

Ant update seller???? Or please refund my money.

User

Hi,

Thanks for your message.
Singpost haven't update to us and we will make an inquiry again.

Thank you
OBDesign.sg

User

Hihi any update ? Still haven received ?

Address
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