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JooJooClubORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★CROCHET LACE CHIFFON SHIRT TOP BLOUSE ★ PREMIUM QUALITY ★

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Customer who recommended this item
3 (Based on 4 reviews)
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Polyester
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description ORANGE BEAR ★ OBDESIGN ★ S-XXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★CROCHET LACE CHIFFON SHIRT TOP BLOUSE ★ PREMIUM QUALITY ★

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BOOKMARK 1 2 3 4 5 6 7

Customer Review (4)

Customer Review board
Rating Feedback Date Written by
netural Jan 12, 2016 whi*******
Highly Recommend Mar 30, 2015 poo*******
Highly Recommend Mar 11, 2015 ong*******
Highly Recommend Jan 02, 2015 tbk*******

Item Q&A(2)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2015-04-01
chi*******
User

Hi,

May I know is there any restock for CROCHET LACE CHIFFON SHIRT TOP BLOUSE ★ PREMIUM QUALITY ★ top blouse M size blue colour?
Thank you.

User

Hi,

Thanks for your message.
We will update and restock our stock in everyweek, can you visit our store in next week to buy this blouse.

Thank you
OBClub

Answered
2015-03-31
ice*******
User

Hi Seller,
Firstly, i did not receive my cream blouse, however the delivery status showed "Delivered"
Second, you promised to send me my cream blouse since 20/03 but until today i have yet to receive it.
Third, please have the courtesy of replying your customer bcos i send msg to you on 28/03 but you never reply and today is 31/03 10.29pm!

User

Hi,

Thanks for your message.
Our products are directly shipped out from Taiwan, so please allow 7-10 business days for delivery to Singapore.

We already ship out your clothing in today morning and you will receive it in 1-2days.

Thank you
OBClub

User

Hi there,

I still havent receive my blouse yet. As you mentioned earlier that i will be able to receive it in 1-2 days but until today i waiting. Also understand that there is hiccups in between due to PH. Perhaps, you might need to check with the courier service provider. Do update me the soonest. Thanx.

User

Hi,

Thanks for your message.
We will check it and update to you asap.

Thank you
OBClub

User

Hi

Kindly update me the status of my cloth. Please stop giving me broken promise. Ive been waiting for my blouse since last month. Last Thursday (09/04/15) u mentioned that i will receive it by this week. Just a gentle reminder to you, tomorrow is Thursday (16/04/15), how long still i gonna wait? By the way, did you really go and check for me when the courier guy gonna send to me or you just anyhow brush me off by just saying i will receive it by next week?

User

Hi,

Thanks for your message.
We receive the return parcel from Qxpress in yesterday and we're not sure why it's return to us, but we will resend the parcel to you by tomorrow, can you give us your address and we need to make sure the address is correct.

Thank you
OBClub

User

732 Tampines St 71
#11-109
Spore 520732

User

Hi,

Thanks for your message.
We will resend the clothing to you asap.

Thank you
OBClub

User

Hi Seller,

Today is 27/04/2015 which your last reply was 17/04/2015 mentioning that you will send it but until now i didn't receive it. Please advise how long I gonna wait it!!!!!!!!!!

User

Hi,

Thanks for your message.
We will doeble check the shipment and we will update to you asap.

Thank you
OBClub

User

Hi seller,

Actually how long u need to take in order to check and get back to me? Such a simple task also took monthssss for you to check?

User

Hi,

Thanks for your message.
We're sorry about that, the parcel that we ship is missing and we will resend the clothing to you asap.

We're really sorry about that.

Thank you
OBClub

User

Until today i never receive my blouse. What are you guys doing? Could you please refund my money. I really got no patience in waiting anymore and i do not want to hear your nonsense reason. To me, this is all rubbish and wasting my time!! There is no point to keep apologizing without any action taken. Just refund or i will take this matter to the higher authority!

User

Hi,

Thanks for your message.
Can you give me your order number for checking.

Thank you
OBClub

User

Are you serious with what are you asking? Now only you ask me what is my order number!! Then all the reason given to me all these while is just a lies to brush me off right!! First you said the colour i want no stock, then i said i dont mind to get the cream colour. 2nd you said need at least 2 weeks for shipping which i believed ive given more than that. 3rd, you said i will received my blouse in few days time, which i didnt too. 4th, you said my parcel bounce back and promise will resend. 5th, you said my parcel gone missing! And now, you asked for my order number!??? What else? Just stop all the nonsense and just refund me! Im getting frustrated with your unprofessional service. Let me make myself clear, just refund me. I do not want the blouse anymore!

User

Hi,

Thanks for your message.
Can you give us your order number and we will full refund to you.

Thank you
OBClub

User

141549736. Please make sure you refund. Dont just ask for the sake of asking like how you just ask for my address to reconfirm but nothing done.

User

Hi,

Thanks for your message.
We will refund to you asap.

Thank you
OBClub

User

As promised earlier on 18/05, until today i didnt receive my refund money! Why?

User

Hi,

Thanks for your message

We will check the refund status and update to you.

Thank you
OBClub

User

When are u going to refund me my money? Stop saying that you will check and get back, because u never get back to me at all. What is that so difficult to refund? Your customer service is the worst that i ever encounter!! Always giving empty promises and excuses one after another.

User

Hi,

Thanks for your message.
Sorry for the delay and we will refund to you by today.

Thank you
OBClub

User

On 02/06 you said you will refund me on the same day, today is already 11/06, still i never receive my refund. Why your customer service is seriously poor? Are you going to refund me?

User

Hi,

Thanks for your message.
We're sorry about that and we will check the status and update to you.

Thank you
OBClub

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2022 BUKIT BATOK STREET 23 #02-162
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