OB Design Join Fellow
9,014 Fellows
20%
POWER MINISHOP RATE 90%
21.10

JooJooClubORANGE BEAR ★ OBDESIGN ★ S-XXXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★ WASH DENIM SKINNY STRETCH PANTS JEGGINGS TROUSERS ★ PREMIUM QUALITY ★

See all JooJooClub items

Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Denim (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description ORANGE BEAR ★ OBDESIGN ★ S-XXXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★ WASH DENIM SKINNY STRETCH PANTS JEGGINGS TROUSERS ★ PREMIUM QUALITY ★
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 21 (87%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (7)

Customer Photo Review board

not recommendneturalrecommendHighly recommend Received delivery in about a week

Satisfied with the material and size. Will order again.

Size:L | Color:Black

Dec 24, 2015 0 0
vio*******

not recommendneturalrecommendHighly recommend Good material

Very nice material and timely delivery

Size:M | Color:Light Blue

Dec 23, 2015 0 0
sun*******
Dec 18, 2015 0 0
sam*******

not recommendneturalrecommendHighly recommend Recimmended

Good material! Recimmended! Will buy again soon.

Size:XXL | Color:Black(+S$4.06)

Dec 09, 2015 0 0
clu*******
Oct 29, 2015 0 0
Phu*******

Customer Review(24)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2015-12-24 vio*******
not recommendneturalrecommendHighly recommend 2015-12-23 sun*******
not recommendneturalrecommendHighly recommend 2015-12-18 sam*******
not recommendneturalrecommendHighly recommend 2015-12-09 clu*******
not recommendneturalrecommendHighly recommend 2015-11-29 joa*******
not recommendneturalrecommendHighly recommend 2015-11-27 rea*******
not recommendneturalrecommendHighly recommend 2015-10-29 Phu*******
not recommendneturalrecommendHighly recommend 2015-10-26 ros*******
not recommendneturalrecommendHighly recommend 2015-10-20 lim*******
not recommendneturalrecommendHighly recommend 2015-09-18 kyw*******
Item Q&A(11)
No. Question & Answer Member Date Status
NOTICE Return & Exchange Policy Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE How to submit return or exchange from the buyer's end? Seller
19203904 141917092 & 141917093 lis******* 2015-09-25 Answered
  The system does not allow me to make any non-receipt claims now. Such claims can only be made within 7 days after the items were delivered. Six months had passed. I have emailed qoo10 to ask for advice. However, since the problem started at your end, I think that it is your responsibility to find out an alternative method to resolve the issue.
 

[Re] 141917092 & 141917093
Hi,

Thanks for your message.
We have already make a refund to you.

Thank you
OBDesign.sg

19201882 141917092 & 141917093 (6-month wait but refund is still not made) lis******* 2015-09-25 Answered
  I believe you would be aware that the customer can only apply through the qoo10 system for a refund within 7 days after the item was indicated to have been delivered to the customer. I have no idea why you can and have indicated at your end that you had shipped my purchases when the items were out of stock. However, I had missed the 7-day period by the time I was alerted of the matter via my email 6 months ago.

I have been refunded by other sellers without this kind of trouble nor long wait so I'm certain you know exactly how you can make a refund to my credit card even without the application for claim at my end. And if you do not have the details, it is your responsibility to correct the error you have made by find out the procedure at your end since it is not possible for me to reveal personal details here.
 

[Re] 141917092 & 141917093 (6-month wait but refund is still not made)
Hi,

Thanks for your message.
Can you make a non receipt cliam to us, so that we can speed up the refund process.

Thank you
OBDesign.sg

19143001 141917092 & 141917093 lis******* 2015-09-20 Answered
  I still have not received the refund for the out of stock items even though you have answered my many inquiries since 6 months ago. You had indicted that the refund would be made each time you replied but that never happened.

I decided to post my inquiry openly on 9 Sep since my private inquiries did not succeed in getting me my refund for nearly 6 long months. However, you asked that I delete/cancel my post and then you would refund me. May I know why there is this condition? Shouldn't you just make the refund and not demand anything since it is only right that other customers know the experience I had gone through? I have just checked and found out that the refund is still not made. Please proceed to make the refund immediately.
 

[Re] 141917092 & 141917093
Hi,

Thanks for your message.
Can you make a non receipt claim to us, so that we can speed up the process for refund.

Thank you
OBDesign.sg

19010399 141917092 & 141917093 lis******* 2015-09-09 Answered
  Hi,
You have informed me several months ago that these two orders would be refunded because the items were out of stock. A number of email inquiries were subsequently made. The order was made in Mar 2015 but till today, Sep 2015, I have not received the refund for my two orders. You informed me each time I dropped you a query that you would be updating me but I have waited patiently for nearly 6 months but no action has been taken at your end! Is this fraud?
 

[Re] 141917092 & 141917093
Hi,

Thanks for your message.
We're sorry for the delay, can you open the cancel request and we will make a refund to you asap.

Thank you
OBDesign.sg

18511742 Restock Jer******* 2015-08-02 Answered
  hi seller ,
when will there be restocking for size xl ?
 

[Re] Restock
Hi,

Thanks for your message.
May I know which color that you prefer?

Thank you
OB

 

[Re] Restock
Navy Blue :)

 

[Re] Restock
Hi,

Thanks for your message. We will restock our clothing every week. Please check back our store next week.

Thank you
OB

18335642 Difference between jeans and fitting jay******* 2015-07-18 Answered
  Hi what is the difference between this jeans and the ones that cost $18+?

Also, for waist 27-28, hips 35-36, would S be too small if I want a skinny jeans fit?
 

[Re] Difference between jeans and fitting
Hi,

Thanks for your message.
Can you give us the item code?
We recommend you take the size L.

Thank you
OB

 

[Re] Difference between jeans and fitting
Hi sorry I'm confused - in the other email you mentioned I should take M.

Also, Would the jeans be too long for me if I'm around 1.62m tall?

 

[Re] Difference between jeans and fitting
Hi,

Thanks for your message.
May I know the length for your leg.

Thank you
OB

 

[Re] Difference between jeans and fitting
hi for outseam, where should I measure from? Inseam is around 28 inches.

 

[Re] Difference between jeans and fitting
Hi,

Thanks for your message.
The size: M of the inseam for this pant is 36.5 inches, the pant will a bit too long for you.

Thank you
OB

 

[Re] Difference between jeans and fitting
Hi what about the measurements for others? Is it M or L? Thanks.

 

[Re] Difference between jeans and fitting
Hi,

Thanks for your message.
The difference pant has their difference cutting, may I know which pant that you prefer?

Thank you
OB

 

[Re] Difference between jeans and fitting
Hi the denim skinny pants.

 

[Re] Difference between jeans and fitting
Hi,

Thanks for your message.
We recommend you take size L.

Thank you
OB

 

[Re] Difference between jeans and fitting
Hi oh no I ordered an M already. Would M really be too uncomfortable for me?

 

[Re] Difference between jeans and fitting
Hi,

Thanks for your message.
If the clothing didn't fit you, you can always do an exchange with us.

Thank you
OB

18335407 Stock check jay******* 2015-07-18 Answered
  hi
I'd like to buy the light blue one, when will you have stock?

Also I'm 1.62m tall. Would this be too long for me?
 

[Re] Stock check
Hi,

Thanks for your message.
May I know which size that you prefer?

Thank you
OB

 

[Re] Stock check
Hi I was looking at M because that is what you advised in the last email but then in this other one you recommended L. Which one should I get? I need one with skinny fit.

27-28 inches, hips 35 inches, thighs 20 inches. Thanks.

 

[Re] Stock check
Hi,

Thanks for your message.
The size: M of the inseam for this pant is 36.5 inches, the pant will a bit too long for you.

Thank you
OB

 

[Re] Stock check
Hi is 36.5 the outseam you mean? Measured from the top to bottom of pants? Usually normal jeans inseam is around 30-32 inches.

 

[Re] Stock check
Hi,

Thanks for your message.
36.5 inch is the measured from the top to bottom of the pant.

If you have any other questions, please don't hesitate to contact us.

Thanks

Best Regard
OB

 

[Re] Stock check
Hi I just received this today, thanks. Order #149257545.

The Medium actually turned out to be just a bit loose. Is the Small a lot smaller than the Medium? I'm thinking of exchanging for the Small but I'm not sure if it would be too tight.

 

[Re] Stock check
Hi,

Thanks for your message.
Small size and medium size has around 2 inches difference. May I know your waist and hip size?

Thank you
OB

 

[Re] Stock check
Hi waist 27-28, hips 35-36. You recommended L but I purchased M so was surprised when M was a bit loose.

 

[Re] Stock check
Hi,

Thanks for your message.
If the clothing did not fit you, you can always do an exchange with us.

Thank you
OB

 

[Re] Stock check
Hi I received the S today. Will be keeping the S and returning the M. Please let me know how to proceed? Thanks.

 

[Re] Stock check
Hi,

Thanks for your message.
May I know do you want change the size from M to S?

Thank you
OBDesign.sg

 

[Re] Stock check
Hi no I bought M upon your recommendation but it was a bit too big. So I bought an S, and it was ok so I'm keeping the S and returning the M. Please advise how I should return, thanks!

 

[Re] Stock check
Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101214. Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

 

[Re] Stock check
Hi the item was returned and delivered to you guys on the 25th of August. May I know when I will receive the refund? Thank you!

Item tracking number is RC176349814SG.

 

[Re] Stock check
Hi,

Thanks for your message.
We have already receive your return clothing and we will make a refund to you asap.

Thank you
OBDesign.sg

17613046 Order# 144615736 lyn******* 2015-05-18 Answered
  Please check if you have shipped my item. The shipping info that you updated in Qoo shows the item as delivered on 4-May, but I only order the item on 9-May. And I have not receive any thing.
 

[Re] Order# 144615736
Hi,

Thanks for your message.
Sorry for the delay. Our products are directly shipped out from Taiwan, so please allow 7-10 business days for delivery to Singapore.

We had ship ot your clothing in last friday, if you still didn't receive your clothing in this 2 days, please let us know asap.

If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBClub