OB Design
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OBDESIGN 15.9 NETT SALEORANGE BEAR ★ OBDESIGN ★ S-XXXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★ WASH DENIM SKINNY STRETCH PANTS JEGGINGS TROUSERS ★ PREMIUM QUALITY ★

See all OBDESIGN 15.9 NETT SALE items

Customer who recommended this item
23 (Based on 26 reviews)
Customer Satisfaction Score
95%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
Manufacturer/
Place of origin
Orange Bear / Taiwan Condition New Product
Shipping From From Overseas (Taiwan)
help
Material Denim (Stretchable)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description ORANGE BEAR ★ OBDESIGN ★ S-XXXXL ★ PLUS SIZE ★ MANY COLORS ★ WOMEN ★ OB ★ WASH DENIM SKINNY STRETCH PANTS JEGGINGS TROUSERS ★ PREMIUM QUALITY ★
BOOKMARK 1 2 3 4 5 6 7

Photo Review (7)

Customer Review (26)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Apr 05, 2017 ata*******
Highly Recommend Feb 27, 2017 Sab*******
Highly Recommend Dec 24, 2015 vio*******
Recommend Dec 23, 2015 sun*******
netural Dec 18, 2015 sam*******
Highly Recommend Dec 09, 2015 clu*******
Recommend Nov 29, 2015 joa*******
Recommend Nov 27, 2015 rea*******
Highly Recommend Oct 29, 2015 Phu*******
Highly Recommend Oct 26, 2015 ros*******

Item Q&A(11)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller


-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Answered
2015-09-25
lis*******
User

The system does not allow me to make any non-receipt claims now. Such claims can only be made within 7 days after the items were delivered. Six months had passed. I have emailed qoo10 to ask for advice. However, since the problem started at your end, I think that it is your responsibility to find out an alternative method to resolve the issue.

User

Hi,

Thanks for your message.
We have already make a refund to you.

Thank you
OBDesign.sg

Answered
2015-09-25
lis*******
User

I believe you would be aware that the customer can only apply through the qoo10 system for a refund within 7 days after the item was indicated to have been delivered to the customer. I have no idea why you can and have indicated at your end that you had shipped my purchases when the items were out of stock. However, I had missed the 7-day period by the time I was alerted of the matter via my email 6 months ago.

I have been refunded by other sellers without this kind of trouble nor long wait so I'm certain you know exactly how you can make a refund to my credit card even without the application for claim at my end. And if you do not have the details, it is your responsibility to correct the error you have made by find out the procedure at your end since it is not possible for me to reveal personal details here.

User

Hi,

Thanks for your message.
Can you make a non receipt cliam to us, so that we can speed up the refund process.

Thank you
OBDesign.sg

Answered
2015-09-20
lis*******
User

I still have not received the refund for the out of stock items even though you have answered my many inquiries since 6 months ago. You had indicted that the refund would be made each time you replied but that never happened.

I decided to post my inquiry openly on 9 Sep since my private inquiries did not succeed in getting me my refund for nearly 6 long months. However, you asked that I delete/cancel my post and then you would refund me. May I know why there is this condition? Shouldn't you just make the refund and not demand anything since it is only right that other customers know the experience I had gone through? I have just checked and found out that the refund is still not made. Please proceed to make the refund immediately.

User

Hi,

Thanks for your message.
Can you make a non receipt claim to us, so that we can speed up the process for refund.

Thank you
OBDesign.sg

Answered
2015-09-09
lis*******
User

Hi,
You have informed me several months ago that these two orders would be refunded because the items were out of stock. A number of email inquiries were subsequently made. The order was made in Mar 2015 but till today, Sep 2015, I have not received the refund for my two orders. You informed me each time I dropped you a query that you would be updating me but I have waited patiently for nearly 6 months but no action has been taken at your end! Is this fraud?

User

Hi,

Thanks for your message.
We're sorry for the delay, can you open the cancel request and we will make a refund to you asap.

Thank you
OBDesign.sg

Answered
2015-08-02
Jer*******
User

hi seller ,
when will there be restocking for size xl ?

User

Hi,

Thanks for your message.
May I know which color that you prefer?

Thank you
OB

User

Navy Blue :)

User

Hi,

Thanks for your message. We will restock our clothing every week. Please check back our store next week.

Thank you
OB

Answered
2015-07-18
jay*******
User

Hi what is the difference between this jeans and the ones that cost $18+?

Also, for waist 27-28, hips 35-36, would S be too small if I want a skinny jeans fit?

User

Hi,

Thanks for your message.
Can you give us the item code?
We recommend you take the size L.

Thank you
OB

User

Hi sorry I'm confused - in the other email you mentioned I should take M.

Also, Would the jeans be too long for me if I'm around 1.62m tall?

User

Hi,

Thanks for your message.
May I know the length for your leg.

Thank you
OB

User

hi for outseam, where should I measure from? Inseam is around 28 inches.

User

Hi,

Thanks for your message.
The size: M of the inseam for this pant is 36.5 inches, the pant will a bit too long for you.

Thank you
OB

User

Hi what about the measurements for others? Is it M or L? Thanks.

User

Hi,

Thanks for your message.
The difference pant has their difference cutting, may I know which pant that you prefer?

Thank you
OB

User

Hi the denim skinny pants.

User

Hi,

Thanks for your message.
We recommend you take size L.

Thank you
OB

User

Hi oh no I ordered an M already. Would M really be too uncomfortable for me?

User

Hi,

Thanks for your message.
If the clothing didn't fit you, you can always do an exchange with us.

Thank you
OB

Answered
2015-07-18
jay*******
User

hi
I'd like to buy the light blue one, when will you have stock?

Also I'm 1.62m tall. Would this be too long for me?

User

Hi,

Thanks for your message.
May I know which size that you prefer?

Thank you
OB

User

Hi I was looking at M because that is what you advised in the last email but then in this other one you recommended L. Which one should I get? I need one with skinny fit.

27-28 inches, hips 35 inches, thighs 20 inches. Thanks.

User

Hi,

Thanks for your message.
The size: M of the inseam for this pant is 36.5 inches, the pant will a bit too long for you.

Thank you
OB

User

Hi is 36.5 the outseam you mean? Measured from the top to bottom of pants? Usually normal jeans inseam is around 30-32 inches.

User

Hi,

Thanks for your message.
36.5 inch is the measured from the top to bottom of the pant.

If you have any other questions, please don't hesitate to contact us.

Thanks

Best Regard
OB

User

Hi I just received this today, thanks. Order #149257545.

The Medium actually turned out to be just a bit loose. Is the Small a lot smaller than the Medium? I'm thinking of exchanging for the Small but I'm not sure if it would be too tight.

User

Hi,

Thanks for your message.
Small size and medium size has around 2 inches difference. May I know your waist and hip size?

Thank you
OB

User

Hi waist 27-28, hips 35-36. You recommended L but I purchased M so was surprised when M was a bit loose.

User

Hi,

Thanks for your message.
If the clothing did not fit you, you can always do an exchange with us.

Thank you
OB

User

Hi I received the S today. Will be keeping the S and returning the M. Please let me know how to proceed? Thanks.

User

Hi,

Thanks for your message.
May I know do you want change the size from M to S?

Thank you
OBDesign.sg

User

Hi no I bought M upon your recommendation but it was a bit too big. So I bought an S, and it was ok so I'm keeping the S and returning the M. Please advise how I should return, thanks!

User

Hi,

Thank you for your message. Can you please kindly return the clothing to:

OBDesign
20 Kramat Lane United House #02-01A
Singapore 228773

Can you put a paper into the parcel and write the RMA number: RMA101214. Thank you and please let us know if you have any questions and we will gladly help.

OBDesign.sg

User

Hi the item was returned and delivered to you guys on the 25th of August. May I know when I will receive the refund? Thank you!

Item tracking number is RC176349814SG.

User

Hi,

Thanks for your message.
We have already receive your return clothing and we will make a refund to you asap.

Thank you
OBDesign.sg

Answered
2015-05-18
lyn*******
User

Please check if you have shipped my item. The shipping info that you updated in Qoo shows the item as delivered on 4-May, but I only order the item on 9-May. And I have not receive any thing.

User

Hi,

Thanks for your message.
Sorry for the delay. Our products are directly shipped out from Taiwan, so please allow 7-10 business days for delivery to Singapore.

We had ship ot your clothing in last friday, if you still didn't receive your clothing in this 2 days, please let us know asap.

If you have any questions about your order, please don't hesitate to contact us.

Thanks

Best Regard
OBClub

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