YuYu
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YuYu Collection Singapore
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POWER MINISHOP RATE 90%
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KAFEN 1+1 DEAL♥Snail Restore Hair Care Shampoo Treatment♥Strengthen Smoother Soften Shiny Moisture

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Notice

Subject Register Date
CHANGE ORDER INFO Seller 2017-06-09
Disclaimer: Singpost Normal Mail Delivery Method Seller 2017-06-09
FREE RETURN WITHIN 14 DAYS OF PURCHASE Seller 2016-03-01
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Manufacturer/
Place of origin
KAFEN / Taiwan Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(customer.care@yuyucollection.com.sg)
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Brief Description [KAFEN] Snail Restore Hair Care Series♥Shampoo Treatment♥Strengthen♥Smoothen♥Soften♥Shiny♥Moisture♥Dandruff♥Oil Control♥Enhance Hair Color♥For all hair types♥Permed Dyed Damaged Hair♥
Size 500ml / 760ml
Medicines Expiry Date 3 Years from Manufacture
BOOKMARK 1 2 3 4 5 6 7
Customer who recommended this item
221 (Based on 229 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (92)

Customer Photo Review board

Recommend Good

Fast delivery Received in good condition 2nd time to purchase

SIZE:ACID MOISTURIZING AREMA SHAMPOO 800ML(+S$10) | SIZE 2:ACID RECOVERY TREATMENT 800ML(+S$10)

Jun 23, 2017 2
bbl*******

Recommend Fast delivery

Was delivered the next day~was fast

SIZE:SNAIL SHAMPOO 250ML | SIZE 2:SNAIL TREATMENT 250ML

Jun 23, 2017 1
ire*******

Highly Recommend Fast delivery in good condition

Deliver in good condition.

SIZE:SNAIL SHAMPOO 250ML | SIZE 2:SNAIL TREATMENT 760ML(+S$15)

Jun 21, 2017 3
hwe*******

Highly Recommend Fast delivery

Order on Monday night and receive on Wednesday. Smell good.

SIZE:SNAIL SHAMPOO 760ML(+S$10) | SIZE 2:SNAIL SHAMPOO 760ML(+S$10)

Jun 17, 2017 8
yet*******

Highly Recommend Well received

Item received in good condition .

SIZE:SNAIL SHAMPOO 250ML | SIZE 2:SNAIL TREATMENT 250ML

Jun 14, 2017 9
cha*******

Customer Review (229)

Customer Review board
Rating Feedback Date Written by
Recommend Jun 26, 2017 ann*******
Recommend Jun 25, 2017 afl*******
Highly Recommend Jun 25, 2017 hao*******
Recommend Jun 23, 2017 bbl*******
Recommend Jun 23, 2017 ire*******
Recommend Jun 23, 2017 gin*******
Recommend Jun 22, 2017 dia*******
Highly Recommend Jun 21, 2017 lyf*******
Highly Recommend Jun 21, 2017 hwe*******
Recommend Jun 21, 2017 *********

Seller Information

YuYu

  • Address : M38 38 JALAN PEMIMPIN #05-11
  • Available during:MON~FRI : 9:00am - 7:00pm
Item Q&A(32)
No. Question & Answer Member Date Status
NOTICE CHANGE ORDER INFO Seller
NOTICE Disclaimer: Singpost Normal Mail Delivery Method Seller
NOTICE FREE RETURN WITHIN 14 DAYS OF PURCHASE Seller
FAQ Delivery time frame for Singpost Smartpac, Qxpress Seller

Singpost Smartpac 2-3 working days (Tracking is available, in the event no one is at home the parcel will be in your letterbox) - Reliable Qxpress Courier 1-3 working days (Tracking is available within 1-2 working days) - Reliable

FAQ Our Operating Hours and Self-Collection Seller

Monday-Friday 9.00am - 7.00pm For self-collection, you may visit us during our operation hours excluding Singapore public holiday. If you have any questions, please email us customer.care@yuyucollection.com.sg Walk in purchase welcome. :)

27397153 Inquiry for the item from syl**** syl******* 2017-06-27 Answered
Hi babe, do u still have stocks for 760ml snail series.
Thank u!
 
[Re] Inquiry for the item from syl****
Dear babe, yes we have and it should be available in the system by this week. :)
27396004 Inquiry for the item from chr**** chr******* 2017-06-27 Unanswered
27395790 Inquiry for the item from chr**** chr******* 2017-06-27 Answered
Hi seller, when is the 760ml shampoo and treatment available? and how much for both?
 
[Re] Inquiry for the item from chr****
Hi Dear, it will be available by end of the week. However the snail treatment might need to wait until end of the month. However we also suggest you to try the impression deep recovery treatment which is equally good! :)
 
[Re] Inquiry for the item from chr****
Hi seller, you have many products . which one should i choose? impression colour? for damage hair aso? and is the fragrance same as snail shampoo and treatment?
 
[Re] Inquiry for the item from chr****
hi Dear, the fragrance is not the same. For damaged hair, we recommend the snail shampoo. For colored damaged hair, we recommend the impression preserved shampoo. Treatment to go along is highly recommended.
27316122 Inquiry for the item from chr**** chr******* 2017-06-21 Answered
hi seller, snail shampoo out of stock?
 
[Re] Inquiry for the item from chr****
Hi Dear, the snail shampoo 760ml will be restock next week. Currently only left 250ml. :)
27275808 Inquiry for the item from ang**** ang******* 2017-06-18 Answered
Hi
Which is good for kids to use?

Which is good for adult for hair drop and 头屑问题。

Which is good for men also hair lose ?
 
[Re] Inquiry for the item from ang****
Pls advise
 
[Re] Inquiry for the item from ang****
Hi Dear, for kids we recommend the snail shampoo. For adult hair drop or even men, we recommend Impression Refresh Shampoo. It will reduce oily scalp and keep hair healthy. :)
27127674 Inquiry for the item from syl**** syl******* 2017-06-06 Answered
Hi,

Would need your advise on the correct product for my hair. As I sees that there are 3 ranges.. All seems suitable for me.
My hair condition
1)heavily breakage
2) dry!
3) tangled
4) colored and rebond

Appreciate that you could advise the suitable shampoo and conditioner.
Thank you!
 
[Re] Inquiry for the item from syl****
Hi Dear, Thank you for your interest in our products. We will recommend the snail restore series. For your case, we will recommend you to leave the snail treatment on for 5 minutes before rinsing it off. :)
27051536 Wrong order sent cha******* 2017-05-30 Answered
Hi seller,
I just received my order today after a long wait. but one of my order is wrong. Please check cart no. 110462805 order no. 215436909. I ordered 1 snail shampoo 500ml & 1 snail treatment 500ml. However, I received Kafen permed/color shampoo 250ml. I attach the photo with this message. So, how to settle this problem?
Wait for your reply.
Thanks.
 
[Re] Wrong order sent
Hi Dear,

We apologise for the overlook by our team. Please kindly mail back to the below mailing address. Do provide us your order number, mailing address, sender name for us.

38 Jalan Pemimpin,
M38 @ Jalan Pemimpin,
#05-11,
Singapore 577178

Sorry for the inconvenience caused and we will refund you the postage cost.

Let us know if you have any other questions.

Thank you and have a nice day.

Best Regards,
YuYu Customer Care
 
[Re] Wrong order sent
Hi,
So, when will you send me my snail shampoo 500ml ?
Regards.
 
[Re] Wrong order sent
Hi Dear, we will send the shampoo 500ml and compensation gifts via courier delivery once we have received the wrong item. Thank you. :)
 
[Re] Wrong order sent
Hi,
I will send the wrong item soon as my house is not near to post office. Will update you again. Next time please double check. It's troublesome for the customer.
Btw,
To whom the return parcel to give name? Only "Yuyu" or is there any certain person's name and position/department?
Regards.
 
[Re] Wrong order sent
Hi Dear, we will check carefully and we totally understand. Yes write YuYu. Thank you so much and sorry for the inconvenience caused! We will compensate you with samples gifts too. :)
 
[Re] Wrong order sent
Hi Yuyu,
I have sent the wrong shampoo to you yesterday via registered Singpost. I also attach the picture of the parcel & the Singpost receipt $3.94. Don't forget to refund it! Thanks.
Let me know when you receive the parcel.
Regards.
 
[Re] Wrong order sent
HI Dear, Noted that you have mailed out the parcel. We have yet to receive them and will inform you when we receive them to proceed with an exchange.

Hi Dear, we have process a refund of $3.94 from the Qoo10 system. Also today we will arrange process the return and delivery to you. :)
(Jun 08, 2017 10:49)
 
[Re] Wrong order sent
Hi Yuyu,
How will you refund my postage fee for returning the wrong shampoo? How long is the process?
Regards
 
[Re] Wrong order sent
Hi Dear, Qoo10 will be processing your refund within 7 working days. For credit card refund might need to check with bank or statement will take 14 days to reflect in it. For more information on the refund please kindly contact Qoo10 customer service. Thank you!
27047598 Inquiry for the item from ang**** ang******* 2017-05-30 Answered
Hi

Is the snail shampoo suitable for kids at 12 and 14 years old to use?
 
[Re] Inquiry for the item from ang****
Hi Dear, we just checked with Kafen Taiwan. They mentioned it is suitable and fine to use for kids at 12 and 14 years old.
 
[Re] Inquiry for the item from ang****
Ok thanks will try to purchase
 
[Re] Inquiry for the item from ang****
You're welcome dear. Have a nice day! :)

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