| 8786790 |
have not received yet |
eng******* |
2013-06-18 |
Answered |
| |
Have not received yet, Pls check. |
| |
[Re] have not received yet
Dear Customer
I apologize you late delivery.
Because the volume of orders we have received so far this month has been unusually large, some orders may not be shipped on time.
please give us more time.
Again, we are sorry about the inconvenience.
|
|
| 8786656 |
have not received yet |
eng******* |
2013-06-18 |
Answered |
| |
have not received yet, pls check. |
| |
[Re] have not received yet
Dear Customer
I apologize you late delivery.
Because the volume of orders we have received so far this month has been unusually large, some orders may not be shipped on time.
please give us more time.
Again, we are sorry about the inconvenience.
|
|
| 8752006 |
defect |
jan******* |
2013-06-16 |
Answered |
| |
hello, i've received the 2 storage box in pink i ordered again. however, this time round, one of the box had a tear. i have attached the picture of the defect to this message. Is there anything you could do? |
| |
[Re] defect
Dear Customer
please call to Qoo10 Customer Services center
at 65-6500-4440
Available Time Week day
09:00~12:00 13:00~18:00
It will be help you to solve this issue.
Thank you.
|
|
| 8750008 |
Change of delivery address |
won******* |
2013-06-16 |
Answered |
| |
Hi Seller. Kindly deliver the items(6 pcs)to this address instead:
Blk 103, Jurong East Street 13,#23-204,Singapore 600103.
Sorry for the inconvenience. |
| |
[Re] Change of delivery address
Dear Customer
please call to Qoo10 Customer Services center
at 65-6500-4440
Available Time Week day
09:00~12:00 13:00~18:00
It will be help you to solve this issue.
Thank you.
|
|
| 8723667 |
Base Support |
cal******* |
2013-06-13 |
Processing |
| |
Hello,
I have enjoyed using your product and have purchased more than 20 boxes over time.
However, over time as we stack the boxes, the bottom boxes (under heavy weight) starts to warp or collapse. This is due to the load force concentrated onto the centre segment of the box that causes an inward pressure on the box itself. The main cause of this issue is due to the weight from the top boxes are not even distributed across the entire surface or onto the support metal mesh itself as the base of the top boxes are not a firm material.
We would like to ask if you have any recommendation a firm material that we can use to separate between boxes as we stack, so that the weight is evenly distributed and more importantly, engaged onto the metal mesh structure itself. Your sales picture of having two person standing onto the box illustrates the point. Can you recommend what can we use to achieve this effect or do you sell the item itself?
Please advise, before more collapses happen. Thanks. |
| |
[Re] Base Support
Dear Customer
I understand and I will ask our product manager, I apologize you. |
|
| 8720414 |
Please check your orders |
jas******* |
2013-06-13 |
Answered |
| |
I have ordered 2 69L, 2 59L, 3 of cube boxes on offer. I paid for 7items but received only 6. When I queried Q10, they directed me to the courier's customer service and got a lousy reply. Can you please help to resolve this? Thanks. |
| |
[Re] Please check your orders
Dear Customer
I apologize you missed items among you ordered.
I sent e-mail to logistics, they will solve your problem.
Once again, we are sorry about the inconvenience.
|
|
| 8707585 |
Item not received |
oit******* |
2013-06-13 |
Answered |
| |
Till date have not received my item. Pls advise. |
| |
[Re] Item not received
Dear Customer
I apologize you late delivery.
Because the volume of orders we have received so far this month has been unusually large, some orders may not be shipped on time.
Your order is on a delivery, you will see soon.
please give us more time.
Again, we are sorry about the inconvenience. |
|
| 8705288 |
Still On Request |
aku******* |
2013-06-13 |
Answered |
| |
Hi, Ive made purchase for 2 box, 1 69L(Received with very fast shipping!) and 1 57L which is still on request aft 1 week. When can u shipped my 57L box?
order no.: 33804759 |
| |
[Re] Still On Request
Dear Customer
I apologize you late delivery.
Because the volume of orders we have received so far this month has been unusually large, some orders may not be shipped on time.
please give us more time.
Again, we are sorry about the inconvenience.
|
|
