JessCloset Join Fellow
Brand Qstore
19,250 Fellows

Lace round neck top 9823

Customer who recommended this item
43 (Based on 48 reviews)
Customer Satisfaction Score
  • Product 100%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Customer Review (48)

Customer Review board
Rating Feedback Date Written by
Recommend Jan 14, 2017 msj*******
Highly Recommend May 06, 2016 gin*******
Recommend Apr 23, 2016 suq*******
Highly Recommend Apr 23, 2016 oin*******
Highly Recommend Apr 17, 2016 sea*******
Recommend Feb 28, 2016 sha*******
Recommend Nov 08, 2015 jay*******
Highly Recommend May 29, 2015 ser*******
Highly Recommend Apr 19, 2015 liv*******
Highly Recommend Mar 25, 2015 sio*******

Seller Information


  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(6)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

14362263 Exchange sta******* 2014-08-26 Answered
measurements is not tat accurate, bust only 70cm. Can we meet up to exchange for M size?
[Re] Exchange
We're sorry to hear this. Please forward your order number and query to and we'll send you the exchange details. Regards, JessCloset
[Re] Exchange
Ok, email sent!
[Re] Exchange
We've just emailed the exchange details to you.
Regards, JessCloset
[Re] Exchange
Replied. Will you bearing the postage charge since it's your mistake?
[Re] Exchange
We've just sent our reply to your email. Regards, Jesscloset
13950525 Interested buyer jan******* 2014-07-20 Answered
I dont like the style that u sent me, it looks very different from this pic that i attached. Ivory or white color doesnt matter, i just love this blouse and im scared it wont look like the same. The pic u sent me lately, thats what i dont like its very different from this pic. Can i have this kind of blouse as shown on the pic? Thanks for attending to my queries.
[Re] Interested buyer
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks, Joey
13925697 Interested buyer jan******* 2014-07-17 Answered
I wnat to buy exactly what is shown on the pic and ivory or white color.. I dont want the other white that u have detailed pics.. Can i have this exactly the same as shown? Thanks
[Re] Interested buyer
Thanks for your query. I'm afraid there will always be a slight difference in the actual shade. For this item, however, the colour is quite close to the detailed pictures (see attached images). Regards, JessCloset
12104643 size aqu******* 2014-02-04 Answered
My boob is 36 waist 27 which size should tke??
[Re] size
Thanks for your query. We would recommend the L for you. Best regards, JessCloset
10195497 arm hole? kat******* 2013-09-20 Answered
Hi can i check for the measurements of armhole for size L?
[Re] arm hole?
Hi, thank you for your message. The arms for the 9823 size L are 17cm when laid flat on the floor, so that should be about 34cm around. Thanks, JessCloset
9610606 Order no 35253501 val******* 2013-08-11 Answered
Hi have not received my item since I ordered. Appreciate if you could advise on delivery. Thanks.
[Re] Order no 35253501
Hi Thanks for your message and sorry for the slight delay with your order. Your parcel was sent on 05 August so it should be with you any day now. Kindly note there was no postal delivery Thurs and Fri last week due to public holidays. Sorry for the delay and thanks for your patience. Joey

Policy & Notice

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