JessCloset Join Fellow
Brand Qstore
17,900 Fellows



Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Fantastic selection of popular cardigans with over 100 combinations of different styles and colours. Ready stock 2-3 working days shipping for all local Singapore customers!
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 22762 (90%)
This chart shows buyer's satisfaction level.
Feedback Reward D
product 20%
price 20%
delivery 20%
service 20%

Photo Review (4,215)

Customer Photo Review board

Highly Recommend Received with thanks

Received with thanks delivered in 2 days

Type:CM | Code:3 | Size:Free Size(+S$5)

+ Add this option
Feb 14, 2017 1
Feb 08, 2017

Highly Recommend Good.

Fast delivery. Repeated purchase and the quality is good.

Type:CE | Code:8 | Size:Free Size(+S$7)

+ Add this option
Feb 07, 2017
Feb 03, 2017
Feb 02, 2017

Customer Review(24,166)

Customer Review board
Rating Feedback Date Written by
Recommend 2017-02-21 wha*******
Highly Recommend 2017-02-17 iry*******
Highly Recommend 2017-02-16 the*******
Highly Recommend 2017-02-16 flu*******
Recommend 2017-02-16 isa*******
Highly Recommend 2017-02-16 san*******
Highly Recommend 2017-02-14 cha*******
Highly Recommend 2017-02-14 kam*******
Highly Recommend 2017-02-11 don*******
Highly Recommend 2017-02-08 vij*******

Seller Information


  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(2,242)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

25799119 [About Item] Related Inquiries sub******* 2017-02-17 Answered
Hi. Do you restock on the cardigans that are out of stock currently? Thank you.
[Re] [About Item] Related Inquiries
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
25516489 restock see******* 2017-01-22 Answered
will there be restock for this item

CZ - 3 (Black)
[Re] restock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
25324061 [About Item] Related Inquiries ade******* 2017-01-08 Answered
Hi the ce series White is it white or cream? I am looking for White color long sleeve cardigan.
[Re] [About Item] Related Inquiries
Hi Thanks for your message. CE series is white color but we are sorry that we doe not have anymore white of this.
Regards Jesscloset
25153536 CM-3 Mastrad Yellow shi******* 2016-12-23 Answered
Hi Seller, do u have stock for CM-3 Mastrad Yellow?
[Re] CM-3 Mastrad Yellow
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks, Jesscloset
25059947 [About Item] Related Inquiries che******* 2016-12-16 Answered
Hi seller will you restock item Cy 3 black, thanks
[Re] [About Item] Related Inquiries
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks, Jesscloset
[Re] [About Item] Related Inquiries
Thanks so much I placed order already
[Re] [About Item] Related Inquiries
Youre welcome
24858342 [About Item] Related Inquiries ali******* 2016-12-03 Answered
CE 10 hot pink is $10 + $6 ?
[Re] [About Item] Related Inquiries
Hi, when you select your item from the drop down menu some items will have an additional charge. There are several items listed on one page but not all of them are on sale for the same price. Thanks, Jesscloset
24852133 [About Item] Related Inquiries elv******* 2016-12-02 Answered
Please advise item CX-4 come with real pocket or not, and is it deep enough for a phone
[Re] [About Item] Related Inquiries
Hi, This have no pockets.
24811445 CG-1 Black emi******* 2016-11-30 Answered
Hi seller, when do you have stock for the above item?
[Re] CG-1 Black
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

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