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LG★5/27 Special deal event★LG AnTi Bacterial and mites Bed Vacuum Cleaner★included UV Station ★ VH9211D VH9200DS / VH9201DS

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Customer who recommended this item
70 (Based on 78 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Manufacturer/
Place of origin
LG Electronics Condition New Product
Shipping From From Overseas (South Korea)
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Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

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Photo Review (23)

Customer Photo Review board

Highly Recommend LG AnTi Bacterial and mites Bed Vacuum Cleaner

Item received in good condition.

Color:VH9200DS Red | Additional HEPA Filter:1ea(+S$10) | Additional Main Brush:none | Additional Sponge Filter:1ea(+S$5)

Apr 15, 2016
loh*******

Recommend Good item

Good but not powerful enough.

Color:VH9200DS Red | Additional HEPA Filter:3ea(+S$29) | Additional Main Brush:1ea(+S$20) | Additional Sponge Filter:3ea(+S$14)

Apr 15, 2016
mys*******

Recommend LG Bed vacuum cleaner

Not bad. Much cheaper than stores. Only negative side is that instruction booklet doesn't come in English version.

Color:VH9200DS Red | Additional HEPA Filter:1ea(+S$10) | Additional Main Brush:none | Additional Sponge Filter:1ea(+S$5)

Apr 10, 2016
cat*******

Recommend Great product. Fast oversea delivery.

Great Product. Fast Delivery. Yet to try out.

Color:VH9200DS Red(+S$19) | Additional HEPA Filter:1ea(+S$10) | Additional Main Brush:none | Additional Sponge Filter:1ea(+S$5)

Nov 30, 2015
sbk*******
Nov 15, 2015
che*******

Customer Review (78)

Customer Review board
Rating Feedback Date Written by
Recommend Jun 05, 2016 mls*******
Recommend May 01, 2016 mrx*******
Highly Recommend Apr 24, 2016 irw*******
Highly Recommend Apr 15, 2016 loh*******
Recommend Apr 15, 2016 mys*******
Recommend Apr 10, 2016 cat*******
netural Apr 08, 2016 chi*******
netural Jan 04, 2016 dee*******
Not Recommend Dec 23, 2015 hen*******
Recommend Dec 12, 2015 coo*******

Item Q&A(31)

Status
Question & Answer
Date
Member
Answered
2016-06-01
mls*******
User

Dear Seller,

Dear Seller,

I received an email about the shipping information and the tracking number on 26th May 2016. With the tracking number, I check online with UPS tracking system. On UPS tracking system it show the label was created on 26th May 2016 but nothing was being ship out yet. I had been receiving email from Qoo 10 to confirm the delivery.
My question is why Label was printed on 26/5 and till now 1/6/16 the items still not ship?
Your company Emily replied to me said that they only handle the product on weekday. 27th May, 30th May,31st May and 1st Jun is weekdays. Why nothing was ship out?
DO NOT print the label if you are not going to arrange for the shipment! This is very misleading for Qoo 10 as they thought you had shipped out but in fact it is not. Very disappointed with this purchase.

User

Dear Customer,
First of all, We're so sorry for the inconvenience. Actually, there was a delay from material warehouse and get solved today. I guess we could ship it out within this week. Again, I'm so sorry for all the delay. We'll try our best to ship it as soon as possible.
If there's any other question, please let us know.

Best regards
Ann


Answered
2016-06-01
mls*******
User

Dear Seller,

DO NOT print the label if you are not going to arrange for the shipment! This is very misleading for Qoo 10 as they thought you had shipped out but in fact it is not. Very disappointed with this purchase.

User

Dear Customer,
First of all, We're so sorry for the inconvenience. Actually, there was a delay from material warehouse and get solved today. I guess we could ship it out within this week. Again, I'm so sorry for all the delay. We'll try our best to ship it as soon as possible.
If there's any other question, please let us know.

Best regards
Ann

Answered
2016-04-11
mrx*******
User

Can I confirm that the 9200Ds model comes with the sterilisation station? Also are the filters washable?

User

Dear customer.

Thank you for contacting us.

Yes, the product that you are looking for comes with the station, and yes the sponge filter is washable, but the hepa filter isnt.

Please contact us with furthermore questions.

Best regards,
David

User

Hi David

What is the average shipping time? Say I order today, when can I expect to receive it?

Also how does warranty works?

Thanks

User

Dear customer.

Thank you for contacting us,

According to our policy, our handling time is three business days, and it will be shipped out after that .

Our Shipping Methods stated as.

Express : 1-3 days
( UPS )

Feel free to contact us with furthermore questions.

Best Regards,
David

Answered
2016-01-30
Ste*******
User

Seller, pls improve service. I have been chasing my order since early January. It has been one month and not delivered. Each of your staffs told me different stories, no stock, already delivered, UPS delivery delayed. Enough, Kindly refund.

Order #160489415

User

Dear Customer,

For your refund, would you please make a claim to us?
1. access to my qoo10
2. confirm delivery
3. apply refund request(or return request)
4. notify to us

After you have it done, your status will be changed to refund request and pop up to our control page then we will refund yours as soon as possible.

We are really sorry for your inconvenience.


Thank you.
Best regards.

Answered
2016-01-27
Ste*******
User

Ordered 3rd Jan it is close to a month and Not yet deliver. Seller need to improve service.

User

1ZA966X80457764869

Answered
2016-01-17
ng_*******
User

Does this product come with international warrrenty card? We are wondering if the one year warranty is applicable to local LG service centre or not.. we found this frm ur description and pls advise..

User

Dear Customer,

We provide 1 year of seller warranty, you need to send it back to us for the warrnaty. Under seller warranty, you can get refund,exchange and repair for the manufacturing defects in 7days. Within a month, you can get exchange and repair and all the costs are covered. After first one month, you need to pay all the costs and only exchange and repair are possible.

Thank you.
Regards.

Answered
2016-01-09
yip*******
User

If there is manufacturer fault with the unit, who pay the round shipping cost?

User


Dear Customer,

We provide 1 year of seller warranty. Under seller warranty, you can get refund,exchange and repair for the manufacturing defects in 7days. Within a month, you can get exchange and repair and all the costs are covered. After first one month, you need to pay all the costs and only exchange and repair are possible.

Thank you.
Regards.

Answered
2016-01-04
nby*******
User

hi seller,

Do you have any English menus online for us to download? As I want to understand your product better. Thanks

User


Dear. Customer

Thank you for using our store. Can you ask to bgmcs10@gmail.com about the issue? Please provide your order number when you send the email and write '[English manual]' in the beginning of the title so that we can recognise easily.

Thank you.
Best regards.

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