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Brand Qstore
13,657 Fellows
POWER MINISHOP RATE 90%
59.90

Travel Aluminium Alloy Frame Luggage|Travel Suit Case TSA|20 26 29 Inch|Latest Fashion|Local Deliver


Customer who recommended this item
426 (Based on 452 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(Shopsmart2012@hotmail.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

Select Item

BOOKMARK 1 2 3 4 5 6 7

Photo Review (187)

Customer Photo Review board
Oct 20, 2017
haz*******
Oct 19, 2017 1
joy*******

Highly Recommend received. value for money

received. value for money

Type:Shiny Luggage | Color:Black | Size:20 Inch

+ Add this option
Oct 18, 2017 1
mew*******

Highly Recommend Received. value for money

Received. value for money

Type:Shiny Luggage | Color:Black | Size:24 Inch(+S$28)

+ Add this option
Oct 18, 2017
mew*******
Oct 12, 2017
soo*******

Customer Review (452)

Customer Review board
Rating Feedback Date Written by
Recommend Oct 21, 2017 vin*******
Recommend Oct 21, 2017 lim*******
Highly Recommend Oct 20, 2017 haz*******
Recommend Oct 20, 2017 hex*******
netural Oct 19, 2017 joy*******
Recommend Oct 19, 2017 bel*******
Highly Recommend Oct 19, 2017 joe*******
Highly Recommend Oct 19, 2017 moo*******
Highly Recommend Oct 18, 2017 mew*******
Highly Recommend Oct 18, 2017 mew*******

Item Q&A(33)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!

Notice
Seller

Delivery options
1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox.
2) Courier Qxpress - Courier fee is charged only once regardless of number of items ordered. Tracking number is provided. Item is delivered to your doorstep.

Regarding Delivery by Qxpress (Monday - Friday)
You can track your QXPRESS parcel here - http://www.qxpress.asia/eng/html/customer_tracking.html
Qxpress Tel. No.: 6661-9100
Qxpress Email: info@qxpress.sg
Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!

Notice
Seller

1) We offer value-for-money deals. Feel free to compare prices.
2) We ship your item fast. Same-day to next-day shipping.
3) We have ready stock in Singapore.
4) Bulk orders available. Pls email to enquire.
5) We provide fast turnaround for returned and exchanged items.
6) We accept self-collection of items at our Office, pls email to enquire.
7) We accept direct exchanges of defective items at our Office, pls email for more details.
8) We provide free shipping by SingPost normal mail & we have no surcharges for shipping.
9) We provide combined shipping (Qxpress delivery) with a flat shipping fee (no matter how much you order). Bundle items together to save more!
10) We have no purchase limit qty (as long as stock is available)

Pls email us at ShopSmart2012@hotmail.com for general enquiries. Thanks!

FAQ
Seller

1) We offer value-for-money deals. Feel free to compare prices. 2) We ship your item fast. Same-day to next-day shipping. 3) We have ready stock in Singapore. 4) Bulk orders available. Pls email to enquire. 5) We provide fast turnaround for returned and exchanged items. 6) We accept self-collection of items at our Office, pls email to enquire. 7) We accept direct exchanges of defective items at our Office, pls email for more details. 8) We provide free shipping by SingPost normal mail & we have no surcharges for shipping. 9) We provide combined shipping (Qxpress delivery) with a flat shipping fee (no matter how much you order). Bundle items together to save more! 10) We have no purchase limit qty (as long as stock is available) Pls email us at ShopSmart2012@hotmail.com for general enquiries. Thanks!

FAQ
Seller

Delivery options 1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. 2) Courier Qxpress - Courier fee is charged only once regardless of number of items ordered. Tracking number is provided. Item is delivered to your doorstep. Regarding Delivery by Qxpress (Monday - Friday) You can track your QXPRESS parcel here - http://www.qxpress.asia/eng/html/customer_tracking.html Qxpress Tel. No.: 6661-9100 Qxpress Email: info@qxpress.sg Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!

Unanswered
2017-10-21
azu*******
User

Hi, I notice there is pink for the shiny luggage. But I can’t find pink in the options. So is pink available in 20inch?

Processing
2017-10-19
joa*******
User

Hi,when will restock?Would like to purchase.Thank you.

User

Hi,

24' shiny luggage in silvery will be ready in 2 weeks time. Thanks!

Regards,
ShopSmart

Processing
2017-10-16
fun*******
User

Hi Seller,

When will you restock sliver or white 24 inch shiny luggage? Thanks

User

Hi,

Shiny silver in 24' will be ready in 3 weeks. Thanks!


Regards,
ShopSmart

Answered
2017-09-26
mic*******
User

hi possible to pre order retro matte in. black ?

User

Hi,

Replied. Thanks!

Regards,
ShopSmart

Answered
2017-09-14
mei*******
User

Hello,

Can I request received it on weekend due to weekdays no people at home, thanks.

My weekday only available on next Tuesday, Wednesday and Thursday before 5pm.

User

Delivery timing depends on Qxpress Courier. Thanks!

Regards,
ShopSmart

Answered
2017-09-08
txt*******
User

Would only order if the 20" Matt Black is available with NAVY interior inserts. How can I note that on the order?

User

Hi,

Yes, this batch of matt black 20' is with navy interior.Please order and write a memo thanks!

Regards,
ShopSmart

Answered
2017-08-25
ari*******
User

Type : Retro Type Shiny
Color : Silver
Size : 26 Inch(+$50.00)

Hi If I placed an order for the above on 26 Aug, can i received on 29 Aug as I will be travelling

User

Hi,

Yes. We will send out on Monday. Usualy on tuesday or wed can arrive you. Thanks!

Regards,
ShopSmart

Answered
2017-08-16
sng*******
User

Hi, all the designs come with built-in bag holder?

User

Hi,
Yes. Thanks!

Regards,
ShopSmart

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