JessCloset Join Fellow
Brand Qstore
16,484 Fellows
POWER MINISHOP RATE 90%
8.9000

LOCAL IN STOCK SUPER FAST SHIPPING - 3/4 SLEEVE CARDIGAN IN 14 COLOURS


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 1566 (90%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (453)

Customer Photo Review board
Nov 19, 2016 0 0
col*******

not recommendneturalrecommendHighly recommend Great service and good products

Very stretchy and fit to my size 8.

Colours:Peach

+ Add this option
Nov 08, 2016 0 0
der*******

not recommendneturalrecommendHighly recommend the best!

2nd batch order and again, fast delivery! thanks again seller.

Colours:Beige

+ Add this option
Nov 06, 2016 0 0
kre*******
Nov 02, 2016 0 0
kre*******
Nov 02, 2016 0 0
evo*******

Customer Review(1,725)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-11-19 col*******
not recommendneturalrecommendHighly recommend 2016-11-16 pet*******
not recommendneturalrecommendHighly recommend 2016-11-10 ade*******
not recommendneturalrecommendHighly recommend 2016-11-08 der*******
not recommendneturalrecommendHighly recommend 2016-11-06 kre*******
not recommendneturalrecommendHighly recommend 2016-11-04 flo*******
not recommendneturalrecommendHighly recommend 2016-11-04 flo*******
not recommendneturalrecommendHighly recommend 2016-11-03 blu*******
not recommendneturalrecommendHighly recommend 2016-11-02 kre*******
not recommendneturalrecommendHighly recommend 2016-11-02 evo*******
Item Q&A(54)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

24654365 Order No.190417757 wic******* 2016-11-17 Answered
  Hi,
I've ordered the grey and royal blue cardi and I've received the grey one already. May I know when will the Royal Blue one be in stock?
 

[Re] Order No.190417757
Hi
Thanks for your message. The royal blue is temporarily out of stock. We have emailed you about this but didn't get your reply. The new stock will be arriving in 3 weeks, would you like to wait for the new stock? Or we can offer you the following options:
1. Change to another colour
2. Full refund

Please let me know what would you prefer.

Sorry for the inconvenience!

Jesscloset

 

[Re] Order No.190417757
Hi, I can wait (but don't forget me!).

Thanks!

 

[Re] Order No.190417757
Hi, Sure once we received we will send it out., Thanks for your patience.
Regards Jesscloset

23981916 Black die******* 2016-09-26 Answered
  Hi will there be stock for black soon? Thank you.
 

[Re] Black
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks, Jesscloset

23471275 Color availability uni******* 2016-08-15 Answered
  Hi seller, when will you have black & white color available?
 

[Re] Color availability
Hi, Thanks for your message. We will received the stock in 2 weeks time. Please come back to place your order by then.
Thanks
Jesscloset

22489042 Black color nor******* 2016-05-26 Answered
  Hi may i know when will thr black color be re-stock?
 

[Re] Black color
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks, Jesscloset

21239401 Exchange of item amy******* 2016-03-02 Answered
  Hi, there's a hole at the armpit area of my blue cardigan purchase due to poor sewing (see attached). I wish to request for a new piece. Since the item was delivered to me with defects, I would hope that I do not need to pay for postage to send back?
 

[Re] Exchange of item
Hi Thanks for your message and sorry to hear about this defect. Please email us at JessClosetCS@gmail.com with a photo of the defective item, and we will give you further details for the exchange. Please include your order number and details of your request in the email. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset

21211619 Black restock mio******* 2016-03-01 Answered
  Hi, I would like to order 2 black but now out of stock. Can I place an order of diff color and when stock arrive, you send the black ones?
 

[Re] Black restock
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks, Jesscloset

21199624 wrong address ( order 164656956 / 58 ) phc******* 2016-02-29 Answered
  Sorry .. just noticed wrong / incomplete address was given..

to CHAN PECK YIN
address BLK 121 UNIT 07-187
Serangoon North Ave 1
SG 550121
HP 97554745

note If not in can use leave under the black chair outside the house OR on shoe rack (( 3rd box is empty ))

Thanks
Peck Hong
hp 97606734
 

[Re] wrong address ( order 164656956 / 58 )
Hi Peck Hong, Thanks for your message. We are sorry that your item already send out last week Wednesday 24/02/2016. We can't change it. You opts for normal mail & we cant trace your parcel. Only thing we have to wait for singpost to return the parcel back to us if there's incomplete address.
Regards
Jesscloset

21040639 Black color eve******* 2016-02-16 Answered
  Hi, will you restock the Black color soon? when? thanks.
 

[Re] Black color
Hi Thanks for your message. It will be arriving in Singapore in two weeks from now. Please come back to place your order by then. Thanks Jesscloset

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