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The Joy Land
The Joy Land Join Fellow
6,294 Fellows
5%
POWER MINISHOP RATE 90%
13.99

10CM Japanese Style Mattress Cover/Topper/nature silk Blanket/Bed Sheet/Anti-bacterial/Anti-mite


Customer who recommended this item
824 (Based on 906 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
For request after order placed Seller 2017-05-31
For Pre-Order Items Seller 2017-05-31
About cancellation Seller 2017-03-23
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)

Select Item

BOOKMARK 1 2 3 4 5 6 7

Photo Review (268)

Customer Photo Review board

Highly Recommend Good Product

Fast delivery, very fluffy and comfy to sleep. Topped it on my sofa bed, very comfy. No weird smell.

Item:mattress topper | Size:super-single(120 x 200 cm) | Color:grey(+S$13.19)

+ Add this option
Sep 20, 2017
gel*******
Sep 12, 2017
fid*******

Highly Recommend Topper

Received product quite fast. Good service.

Item:mattress topper | Size:Queen(150 x 200 cm) | Color:grey(+S$23.19)

+ Add this option
Sep 11, 2017
cre*******
Sep 04, 2017
ele*******

netural Mattress toppler

Received in good conditions, will recommend if like hotel feel, yet to try

Item:mattress topper | Size:Queen(150 x 200 cm) | Color:grey(+S$23.19)

+ Add this option
Aug 26, 2017
chu*******

Customer Review (906)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 20, 2017 gel*******
Not Recommend Sep 17, 2017 chr*******
Highly Recommend Sep 17, 2017 jea*******
Highly Recommend Sep 15, 2017 sep*******
Recommend Sep 13, 2017 meo*******
Highly Recommend Sep 12, 2017 jas*******
Highly Recommend Sep 12, 2017 fid*******
Highly Recommend Sep 11, 2017 cre*******
Highly Recommend Sep 09, 2017 sak*******
Recommend Sep 04, 2017 ele*******

Item Q&A(40)

Status
Question & Answer
Date
Member
Notice
Seller

Dear customers,

For some reason, you may have urgent request after order placed such as change delivery address, combine store pick up order with delivery order together, and so on. Please kindly call us 6635 8724 during opening hour Or SMS/Whatsapp 8411 6612 as eraly as possible. PLease DO NOT use Qtalk or Qpost or Q&A Board as we unable see that immediately.
Please Take Notes, if no respond from us, means haven't see the massage, PLEASE call directly. Otherwise customer will pay for any extra cost incurred
Thank you.
Please Call/SMS/Whatsapp : 8411 6612 / 6635 8724

Notice
Seller

Dear customers,

For pre-order items, the date for stock arrival is estimated by our shipping co, normally we add 1 or 2 days for flexible purples. However sometimes for some reason, such as custom check, the shipping may delay further but mostly are on time. So special for self collection customers, pls check with us before come to collection. Thank you.
Please Call/SMS/Whatsapp : 8411 6612 / 6635 8724

Notice
Seller


Dear Customer,

These days, we received some cancellation. We respect customer's choice.

Please cancel your items before "dispatch/shipping date" is updated.

once dispatch/shipping date is updated, our guys engage in packing and dispatch process to delivery company.
If the cancellation is submitted, when dispatch dated is updated, processing fee will be occured for repacking and operational process.
(If there is no shipping update, the money will be refunded straight away to you account.)

We seek your understanding. It affects other customer's delivery timing too. Our aim is 1~3 working days delivery for S'pore customers.
So please cancel your order when it's "on request".

Thanks for your cooperation.

Yours Sincerely,

Notice
Seller

Please contact us first for Exchange or Refund within 7 days upon receipt the item.
Item must remain in their intact condition, unused
with their original packaging/tags/labels/seals attached

please whatsapp & email us item picture & order no for us to retrieve.
We would suggest you to open the box upon receiving the item and refuse to accept it if you find any damage.

We don’t accept the cases below :
• Over 7days from receiving item
• If items are open/used or damaged
• Sending item without prior contact

Notice
Seller

For Self-Collection, (normal items), you can collect next day after purchase with e-Tickets/Q10 apps.
For Self-Collection, (pre-order items), please call before collection.

For Singpost Delivery, it will take 3-5 business days(sometimes longer) with no tracking number. We will not be responsible for any loss mail.

For Q-Xpress, it will take 2-3 business days with tracking info provided. It's highly recommended.

If you need the item urgently, we would recommend you to go for self collection as delivery will done by courier company so we can't guarantee that there won't be any delay on their side.

For any other queries, please call us 6635 8724 / 84116612 Or email us via jenny@eme.sg

Unanswered
2017-09-24
sit*******
User

Hi, what is the delivery timing for Woodlands area? If order on Monday, can deliver on Wed 27 Sept?
Ordering king size mattress topper. Thank you

Answered
2017-08-03
Sho*******
User

Order no. 223866406

I ordered a mattress topper, could you please ship it out asap as I need it urgently. Thanks.

User

can use tracking no track your orders, should reach you today

Answered
2017-07-09
sam*******
User

What is the weight of the queen mattress topper and the super single mattress topper?

User

Queen size around 5kg, super single around 4.5kg

Answered
2017-07-05
jis*******
User

if order today, will it reach friday? coz im transferring to another place so need it by friday thanks

User

usually delivery by Qexpress is 2-3 working days

Answered
2017-06-29
jam*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-06-14
jas*******
User

Why is it so dirty yellowish? And got a smell

User

Can take back and exchange, thank you

User

I send it to wash yesterday. Receiving today will check how was it.

User

Ok, any issue please whatsapp 84116612 directly, will reply sooner, thank you.

Answered
2017-06-06
cla*******
User

Secret Inquiry

Secret Inquiry

Secret Inquiry

Secret Inquiry

User

Secret Inquiry

Answered
2017-05-31
jas*******
User

Hi I just make a purchase of this mattress just checking can it be wash in washing machine and dry by dryer ?Or need to hand wash ?

User

.

User

?

User

[On Qpost]
Must a heavy duty washing machine, thank you

Address
QUARTZ INDUSTRIAL BUILDING 5 UPPER ALJUNIED LINK #05-05
Available during
Mon-Sat : 10am-530pm Closed on Sun & PHs Tel: 6635 8724 / 8411 6612
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