JessCloset Join Fellow
Brand Qstore
16,484 Fellows
POWER MINISHOP RATE 90%
15.9000

Loose fit long maxi dress comes in 2 colors #35


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 47 (85%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (19)

Customer Photo Review board
Aug 15, 2016 0 0
chu*******
Aug 10, 2016 0 0
cat*******
Jul 06, 2016 0 0
pau*******

not recommendneturalrecommendHighly recommend Received in good condition!

Received in good condition. Very good quality!!!

Colour:Black | Size:M(length 115cm)

+ Add this option
Jun 19, 2016 0 0
tha*******
Jun 02, 2016 1 0
23r*******

Customer Review(55)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-11-16 bum*******
not recommendneturalrecommendHighly recommend 2016-09-25 Yan*******
not recommendneturalrecommendHighly recommend 2016-09-20 jud*******
not recommendneturalrecommendHighly recommend 2016-09-15 hon*******
not recommendneturalrecommendHighly recommend 2016-08-15 yah*******
not recommendneturalrecommendHighly recommend 2016-08-15 chu*******
not recommendneturalrecommendHighly recommend 2016-08-10 cat*******
not recommendneturalrecommendHighly recommend 2016-07-31 non*******
not recommendneturalrecommendHighly recommend 2016-07-31 aic*******
not recommendneturalrecommendHighly recommend 2016-07-28 bli*******
Item Q&A(5)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

24912934 [About Item] Related Inquiries kon******* 2016-12-07 Answered
Hi seller can I know the bust size for both M and L? As when I add to cart the size option there is 'M' 115cm and 'L' 125cm. Was that the full length of the dress?
 
[Re] [About Item] Related Inquiries
Hi, Thanks for your message. For this we base on the length measurement only.
Regards Jesscloset
21951661 Restock rec******* 2016-04-25 Answered
Restock for size M in black? :)
 
[Re] Restock
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks, Jesscloset
20914508 Item not received!!! 7 days already!!! ric******* 2016-02-02 Answered
Hi I made an order on Jan 27 but till now I have not received my order even though it was said "on delivery". I ordered from other sellers as well on the same day but I received all from other sellers except yours. Have you shipped to the correct address? Cart number: 100543210, order number: 161952998.
 
[Re] Item not received!!! 7 days already!!!
Hi Thanks for your message. We already ship out your item on 28/1/2016. We send to the address that already stated on the Qoo10 system.
We usually send the orders on the same working day if the orders are received before 2pm. Orders received after 2pm will be sent the following working day (provided stock is available).
Delivery for local SG orders usually takes 2-3 working days by Singpost normal / Registered mail and 1-2 working days by courier.
Please be advised, however, that postal delays can happen and we cannot guarantee that your parcel will definitely arrive by a certain date.
Lost mail: We strongly advise customers to select registered mail or Qxpress courier. We are not responsible for lost items sent by normal mail.
Regards, Jesscloset
20816528 Sizing chu******* 2016-01-26 Answered
Hi,

Please advise if material is stretchable. If so, by approx how much.

Thank you,
 
[Re] Sizing
Hi, thanks for your message. Yes its strecthable. How much i need to check only once i back in warehouse tomorrow.
Regards
Jesscloset
20795477 Asap Ina******* 2016-01-25 Answered
Hi I would like to ask if I order today can I get the items by Friday?
 
[Re] Asap
Hi Thanks for your message. We usually send the orders on the same working day if the orders are received before 2pm. Orders received after 2pm will be sent the following working day (provided stock is available).
Delivery for local SG orders usually takes 2-3 working days by Singpost normal / Registered mail and 1-2 working days by courier. Please be advised, however, that postal delays can happen and we cannot guarantee that your parcel will definitely arrive by a certain date. Regards, Jesscloset

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