JessCloset
JessCloset Join Fellow
Brand Qstore
21,658 Fellows
POWER MINISHOP RATE 90%
5.90

Loose fitting short sleeve chiffon blouse / top -fit up to UK size 12 SSH1


Customer who recommended this item
88 (Based on 93 reviews)
Customer Satisfaction Score
97%
  • Product 90%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (35)

Customer Review (93)

Customer Review board
Rating Feedback Date Written by
Recommend Jan 25, 2017 Yen*******
Highly Recommend May 15, 2016 ajk*******
Highly Recommend Mar 11, 2016 ajk*******
Highly Recommend Feb 20, 2016 xxx*******
netural Feb 18, 2016 jen*******
Highly Recommend Nov 17, 2015 pra*******
Highly Recommend Sep 09, 2015 mam*******
Recommend Aug 27, 2015 mel*******
Recommend Aug 26, 2015 leo*******
Highly Recommend Jul 30, 2015 yun*******

Item Q&A(9)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
2014-09-30
lin*******
User

Hi, do u hv XL for tis design?

User

Hi
Thanks for your query. I'm sorry but this item comes in one size only. The measurements are stated on the page. Regards, JessCloset

Answered
2014-09-24
i_l*******
User

Received both blouses today, not happy to see a blood like stains at the back of the hot pink blouse making me wondering is this a new blouse. Purple is ok . I did note down in memo pls check no stain before delivery. I dont know whether the stains can be wash off or not, since I need an exchange. I dont intend to wash it . I want to order more colours pls do and exchange first.

User

Hi
We're sorry to hear this and have just emailed you. Regards, JessCloset

Answered
2014-07-12
csa*******
User

Would you be replenishing stock for moss green?

User

Hi
Thanks for your query. I'm sorry but we're not re-stocking this. Regards, JessCloset

Answered
2014-07-12
csa*******
User

Hi, do you still have sky blue in stock? Also, can you snd me pix of pink orange and sea green because they are not featured. Under review, there is pix showing a pink colour by a customer kot** , what pink is that? Thanks.

User

Hi
Thanks for your query. Sky blue is out of stock and we're not restocking the item. Could you please email us at JessClosetCS@gmail.com so that we can forward you the pictures? I would be able to do this when I'm back at the warehouse on Monday. As for the colour shown by kot**, it's melon red and this is also out of stock. Regards, JessCloset

User

Thank you. Sorry, just to reconfirm, kot** had 2 photo reviews, i was refering to that photo showing the pink top placed above the white and yellow ones. So it is red melon? Just in case...

User

Hi
We've just emailed you. Regards, JessCloset

Answered
2014-07-01
lib*******
User

Hi,
Do you have photos of this options which are in your list?
Are they still available?

Hot pink?
Sea Green?
Pink orange?

Hope to get a reply soon.
Thank you. :)

User

Hi
Thanks for your query. I'm sorry but we don't have any photos for these items. These are still available.
Regards, JessCloset

Answered
2014-05-12
air*******
User

Hi

How does sea green look like? You have a pic?

Regards

User

Hi
I'm sorry but this is out of stock and we cannot get new stock from the supplier anytime soon. Regards, JessCloset

User

But it's in the drop list.

User

Hi
The information is incorrect and we will rectify it soon. Apologies for the confusion. Regards, JessCloset

Answered
2014-05-05
arp*******
User

Item note received but showing delivered in status, not showing not-received link also

User

Hi
Thanks for your query and sorry about the delay in your order. New stock has arrived and we will send your items later today. You should receive your parcel sometime this week. Apologies again for the inconvenience caused, JessCloset

Answered
2014-05-03
daw*******
User

Dear JessCloset,

I ordered Maroon colour for SSH1, but you sent a purple colour one instead.
May I know if you have Maroon colour?
If not, may I exchange for another colour?

Please let me know if I can make an exchange, and what colours do you have available.
Thank you so much!

User

Hi
Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. For this item we still have hot pink, melon red, light purple, orange, sky blue, royal blue, white, yellow, and peach. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly.
Sorry again for the mistake. I will fix this for you asap.
Thanks,
Joey

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BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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