JessCloset Join Fellow
Brand Qstore
18,123 Fellows
10%
POWER MINISHOP RATE 90%
5.90

Loose fitting short sleeve chiffon blouse / top -fit up to UK size 12 SSH1


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 88 (97%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (35)

Customer Review(93)

Customer Review board
Rating Feedback Date Written by
Recommend 2017-01-25 Yen*******
Highly Recommend 2016-05-15 ajk*******
Highly Recommend 2016-03-11 ajk*******
Highly Recommend 2016-02-20 xxx*******
netural 2016-02-18 jen*******
Highly Recommend 2015-11-17 pra*******
Highly Recommend 2015-09-09 mam*******
Recommend 2015-08-27 mel*******
Recommend 2015-08-26 leo*******
Highly Recommend 2015-07-30 yun*******

Seller Information

JessCloset

  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(9)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

14752315 ds15-1 lin******* 2014-09-30 Answered
Hi, do u hv XL for tis design?
 
[Re] ds15-1
Hi
Thanks for your query. I'm sorry but this item comes in one size only. The measurements are stated on the page. Regards, JessCloset
14693275 Exchange i_l******* 2014-09-24 Answered
Received both blouses today, not happy to see a blood like stains at the back of the hot pink blouse making me wondering is this a new blouse. Purple is ok . I did note down in memo pls check no stain before delivery. I dont know whether the stains can be wash off or not, since I need an exchange. I dont intend to wash it . I want to order more colours pls do and exchange first.
 
[Re] Exchange
Hi
We're sorry to hear this and have just emailed you. Regards, JessCloset
13866763 moss green csa******* 2014-07-12 Answered
Would you be replenishing stock for moss green?
 
[Re] moss green
Hi
Thanks for your query. I'm sorry but we're not re-stocking this. Regards, JessCloset
13866147 pink orange, sea green, sky blue csa******* 2014-07-12 Answered
Hi, do you still have sky blue in stock? Also, can you snd me pix of pink orange and sea green because they are not featured. Under review, there is pix showing a pink colour by a customer kot** , what pink is that? Thanks.
 
[Re] pink orange, sea green, sky blue
Hi
Thanks for your query. Sky blue is out of stock and we're not restocking the item. Could you please email us at JessClosetCS@gmail.com so that we can forward you the pictures? I would be able to do this when I'm back at the warehouse on Monday. As for the colour shown by kot**, it's melon red and this is also out of stock. Regards, JessCloset
 
[Re] pink orange, sea green, sky blue
Thank you. Sorry, just to reconfirm, kot** had 2 photo reviews, i was refering to that photo showing the pink top placed above the white and yellow ones. So it is red melon? Just in case...
 
[Re] pink orange, sea green, sky blue
Hi
We've just emailed you. Regards, JessCloset
13729597 Picture lib******* 2014-07-01 Answered
Hi,
Do you have photos of this options which are in your list?
Are they still available?

Hot pink?
Sea Green?
Pink orange?

Hope to get a reply soon.
Thank you. :)
 
[Re] Picture
Hi
Thanks for your query. I'm sorry but we don't have any photos for these items. These are still available.
Regards, JessCloset
13181125 Sea Green air******* 2014-05-12 Answered
Hi

How does sea green look like? You have a pic?

Regards
 
[Re] Sea Green
Hi
I'm sorry but this is out of stock and we cannot get new stock from the supplier anytime soon. Regards, JessCloset
 
[Re] Sea Green
But it's in the drop list.
 
[Re] Sea Green
Hi
The information is incorrect and we will rectify it soon. Apologies for the confusion. Regards, JessCloset
13092759 Item note received but showing delivered in status, not showing not-received link also arp******* 2014-05-05 Answered
Item note received but showing delivered in status, not showing not-received link also
 
[Re] Item note received but showing delivered in status, not showing not-received link also
Hi
Thanks for your query and sorry about the delay in your order. New stock has arrived and we will send your items later today. You should receive your parcel sometime this week. Apologies again for the inconvenience caused, JessCloset
13078496 Exchange of colour daw******* 2014-05-03 Answered
Dear JessCloset,

I ordered Maroon colour for SSH1, but you sent a purple colour one instead.
May I know if you have Maroon colour?
If not, may I exchange for another colour?

Please let me know if I can make an exchange, and what colours do you have available.
Thank you so much!
 
[Re] Exchange of colour
Hi
Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. For this item we still have hot pink, melon red, light purple, orange, sky blue, royal blue, white, yellow, and peach. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly.
Sorry again for the mistake. I will fix this for you asap.
Thanks,
Joey


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