| NOTICE |
*Important Notice to All Buyers* |
Seller |
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See all notices |
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Dear Buyers,
Please note that we are not responsible for any lost or missing parcel sent via normal post.
We had noticed an increase case of lost parcel via Singpost’s normal mail. Besides that, we are not able to assist in tracking the parcel as Singpost had stopped entertaining customer phone call on checking lost normal mail.
In such situation happened, we will provide the video taken (before sending out the parcel as a proof) to buyers.
If buyers insist to opt for normal mail, please never ask for refund or resend from us in this situation.
Thank you for your understanding.
Best Regards
Lovefly |
| NOTICE |
Exchange of Wrong or Defect item received |
Seller |
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See all notices |
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Dear Buyers,
Kindly note that in any situation where you had received wrong or defect items. We will definitely exchange for you if stock available or shall refund you if out of stock. This has to be proved to us by taking photos on the item received and have yet leave any bad comment.
You can contact us through our offical email:loveflyshopping@gmail.com,we will reply you within 24 hours.
We will not entertain for any exchange or refund if buyer had leave bad comment before contacted us.
Thank you for your understanding.
Best Regards
Lovefly |
| 8359643 |
Order Summary (Date : May 14, 2013 / Cart no. : 83003884) |
can******* |
2013-05-22 |
Answered |
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Hi Seller,
I have not receive my order. Kindly help to check and advise status. Thank you. |
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[Re] Order Summary (Date : May 14, 2013 / Cart no. : 83003884)
Dear customer,
We send to your shipping address shown on Qoo10. Ther maybe a slight delay of Singpost delivery. You will receive it soon. (No delivey on PH and weekend - Singpost)
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| 8345643 |
Have yet to receive my delivery |
joy******* |
2013-05-22 |
Answered |
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Hi Seller,
I have not received my delivery(5 pairs of socks) since my last order was dated 11 May 13 and there is still no contact from the delivery company.
Appreciate your prompt reply on my delivery.
Thanks and regards
Joy |
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[Re] Have yet to receive my delivery
We have already accept and reply your claim. Maybe it's delaye or something. Or you send you shipping address again, we need to check you address. |
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| 8321958 |
Refund |
siw******* |
2013-05-20 |
Answered |
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Order No. are 32986696 and 32986697.
Pls help me cancel this order as you say it is out of stock and asked me to ask Qoo for a refund but I have no idea how so hope u would help me. |
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[Re] Refund
alread send request to Qoo10. You will get refund soon. |
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| 8321927 |
refund |
siw******* |
2013-05-20 |
Answered |
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Seller says that this order is out of stock and asked me to cantact Qoo for refund. |
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[Re] refund
Already answered inquiry. If you have another any question, please contact to us. |
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| 8321919 |
refund |
siw******* |
2013-05-20 |
Answered |
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Seller says that this order is out of stock and asked me to cantact Qoo for refund. |
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[Re] refund
Already answered inquiry. If you have another any question, please contact to us. |
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| 8201904 |
Refund |
siw******* |
2013-05-15 |
Processing |
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seller said that this order is out of stock and to contact qoo for a refund. |
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[Re] Refund
Dear customer,
I am the seller not Qoo10 staff.
But you can send me the 2 order numbers, I will help you to do the cancelation.
Best regards,
LoveFly |
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| 8201893 |
Refund |
siw******* |
2013-05-15 |
Answered |
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seller said that this order is out of stock and to contact Qoo for a refund. |
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[Re] Refund
Already answered inquiry. If you have another any question, please contact to us. |
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| 8161423 |
order no: 1)32980875 2)32980841 3) 32980812 4)32980800 |
zul******* |
2013-05-13 |
Processing |
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Wrong item received. Ordered RB socks but received DM socks. Pls advise on exchange. Thank you. |
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[Re] order no: 1)32980875 2)32980841 3) 32980812 4)32980800
We will prepare to exchange. Get back to you soon. |
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