JessCloset Join Fellow
Brand Qstore
16,486 Fellows
POWER MINISHOP RATE 90%
15.9000

MANY NEW DESIGNS OFFICE /WORK BLAZER JACKET CARDIGAN / TRENCH COAT


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Blazers / Jacket *LOWEST PRICE EVER* READY STOCK *2-3 DAYS SHIPPING FOR ALL LOCAL SINGAPORE CUSTOMERS
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 3973 (93%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (690)

Customer Photo Review board

not recommendneturalrecommendHighly recommend Fast delivery and good quality

Fast delivery and good quality

Type:CB | Code:8 | Size:Free Size(+S$1)

+ Add this option
Nov 01, 2016 0 0
yet*******
Apr 21, 2016 0 0
tee*******
Dec 17, 2015 0 0
hni*******
Oct 07, 2015 0 0
lil*******

not recommendneturalrecommendHighly recommend Fast Delivery

Fast Delivery. quality okay........

Type:CA | Code:13 | Size:Free Size(-S$3)

+ Add this option
Jun 03, 2015 0 0
alv*******

Customer Review(4,270)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-11-01 yet*******
not recommendneturalrecommendHighly recommend 2016-05-25 chi*******
not recommendneturalrecommendHighly recommend 2016-04-26 Bhi*******
not recommendneturalrecommendHighly recommend 2016-04-21 tee*******
not recommendneturalrecommendHighly recommend 2016-04-19 Bhi*******
not recommendneturalrecommendHighly recommend 2016-04-06 pli*******
not recommendneturalrecommendHighly recommend 2015-12-17 hni*******
not recommendneturalrecommendHighly recommend 2015-10-18 tan*******
not recommendneturalrecommendHighly recommend 2015-10-14 png*******
not recommendneturalrecommendHighly recommend 2015-10-07 lil*******
Item Q&A(758)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

23326728 Restock for CA3 Peach In small lhj******* 2016-08-02 Answered
  Hi, will u have stock coming in for CA3 Peach in small? Thanks!
 

[Re] Restock for CA3 Peach In small
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

17393301 wrong size sent nic******* 2015-04-29 Answered
  hello, ive recently ordered a M sized navy blue maxi but the size that was sent to me was size S. Would like to ask for an exchange for the correct size i ordered. please get back to me soon! Thanks.
 

[Re] wrong size sent
Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset

17337095 Any stock - Orchid, size L dor******* 2015-04-25 Answered
  My order no. 143955369 placed pink colour but no stock for orchid colour, size L. Can I check if you still have restock for orchid colour, size L?
 

[Re] Any stock - Orchid, size L
Hi, thank you for your order. I am sorry, we are no longer able to get new stock of this item in Orchid colour. Apologies for any inconvenience, JessCloset

 

[Re] Any stock - Orchid, size L
I have received my order (143955369) but size L too small. Can I change to size XL? Pls email to doriscctoh@yahoo.com.sg to discuss further. Thanks

 

[Re] Any stock - Orchid, size L
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset

16234223 Blazer size issue sue******* 2015-01-23 Answered
  I bought CA-6 Size S Blue blazer previously and it fits me well. I would like to buy CA-4 Hot Pink, do you have any idea if Size S or XS are similar to the CA-6 Size S?
 

[Re] Blazer size issue
Hi
Thanks for your query. Based on your previous purchase, CA4 XS should fit you better. Size S might be too big for you shoulder and chest wise. Regards, Jesscloset

 

[Re] Blazer size issue
Hi,
Noted! Thanks for the reply! :)

 

[Re] Blazer size issue
You're welcome!

 

[Re] Blazer size issue
Hi, you have another link that sell this blazer at slightly lower price right? Becoz I would like to order another two pc blazer and manage to saw that is at $15.90 compare to this site. Pls advise. Thanks! :)

 

[Re] Blazer size issue
Hi
Thanks for your query. Qoo10 frequently promotes our items and the promotions might not extend to all pages. You are free to order from the page that has the lowest price. Regards, Jesscloset

15289674 Restock cof******* 2014-11-12 Answered
  Hi will still restock ca2 in white S? Thanks
 

[Re] Restock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

15235304 have not receive item yet! sal******* 2014-11-07 Answered
  oct 24 till now my item have not receive yet
 

[Re] have not receive item yet!
Hi we messaged you previously to inform you that the item (T001-S White) you have ordered is out of stock but did not hear back from you. Unfortunately we cannot get more from the supplier anytime soon. (Qoo10 automatically updates the shipping date but please note that we've not sent your item yet.) We can offer the following:
1. Change it to a different color (we have blue and peach remaining); or
2. Refund
Please email me at JessClosetCS@gmail.com with your preference. Please include your order number in the email, so that I can trace your order.
Thanks, and sorry again for the inconvenience.
JessCloset

 

[Re] have not receive item yet!
hi sorry that i missed your previous message. I would like a refund for the blazer please. Thank you.

 

[Re] have not receive item yet!
Dear customer.



Your inquiry will soon be confirmed and answered by the seller.

※ Inquiries related to Payment.

Cancellation and any Urgent issue can possibly be dealt from CS team.

Thanks & Best regards.

P.S. The information is also sent to the seller to meditate this case.


Hi
Thanks for your reply. We will submit a refund request to Qoo10 on Monday. You can check your Qoo10 account then under “cancel/refund” for the details. Please note that the money will be in the form of whichever mode of payment you used e.g. credit card; if you’ve paid via Visa/Master Card, your refund will be credited into your card account within 2-3 weeks from the money refunded and you can check your following month’s bank statement to confirm. For other queries on this, please contact Qoo10 customer service at help@qoo10.com.sg as they finalise all payments to customers.
Regards,
JessCloset

15115243 CB-15 ras******* 2014-10-29 Answered
  Hi,
For CB-15, do you have stock for yellow and blue? If not, when would you be re-stocking the items, if any?
 

[Re] CB-15
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

15095802 about cc-10 lyn******* 2014-10-28 Answered
  Is the material for cc-10 thick or thin like cb10?
Thanks
 

[Re] about cc-10
Hi
CC10 is thicker than CB10 and is more suitable for cooler temperatures. Regards, Jesscloset

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