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MATRIX BIOLAGE SHAMPOO 1000ML + 1000ML! ColorLast / Hydrasource / Anti-Dandruff / Cooling Mint
19 items sold
44.90

MATRIX BIOLAGE SHAMPOO 1000ML + 1000ML! ColorLast / Hydrasource / Anti-Dandruff / Cooling Mint


Customer who recommended this item
518 (Based on 534 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
SingPost Normal Mail Seller 2017-02-04
IMPORTANT NOTICE: Peak Festive Period Seller 2016-12-01
Return & Exchange Pollicy Seller 2016-06-21
Manufacturer/
Place of origin
USA Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Matrix Biolage Shampoo ColorLast / VolumeBloom / Hydrasource / Anti-Dandruff / Cooling Mint Shampoo 1000ml
BOOKMARK 1 2 3 4 5 6 7

Photo Review (194)

Customer Photo Review board

Highly Recommend Biolage Shampoo

Good Price. Good Product.

Select::3. ScalpSync Cooling Mint Shampoo | Add Another::3. ScalpSync Cooling Mint Shampoo

+ Add this option
Oct 11, 2017
cat*******

Highly Recommend Well received and good quality

Well received and cheaper thab buying from those salons.

Select::3. ScalpSync Cooling Mint Shampoo | Add Another::3. ScalpSync Cooling Mint Shampoo

+ Add this option
Oct 11, 2017
eli*******
Oct 08, 2017
ben*******

Highly Recommend Items and delivery

Order 2 days ago, fast delivery and items comes in good condition. But seller said gift on sample but don't recd any others...

Select::3. ScalpSync Cooling Mint Shampoo | Add Another::3. ScalpSync Cooling Mint Shampoo

+ Add this option
Oct 05, 2017
yph*******

Highly Recommend Item

Items well recd, seller ever provide a sample to try on other products. Look forward for more goods deal.

Select::3. ScalpSync Cooling Mint Shampoo | Add Another::4. VolumeBloom Shampoo

+ Add this option
Oct 03, 2017
low*******

Customer Review (534)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 12, 2017 chu*******
Highly Recommend Oct 11, 2017 cat*******
Highly Recommend Oct 11, 2017 eli*******
Highly Recommend Oct 08, 2017 ben*******
Highly Recommend Oct 05, 2017 yph*******
Highly Recommend Oct 03, 2017 low*******
Highly Recommend Oct 03, 2017 mus*******
Highly Recommend Oct 01, 2017 pra*******
Highly Recommend Sep 28, 2017 pei*******
Highly Recommend Sep 21, 2017 ric*******

Item Q&A(36)

Status
Question & Answer
Date
Member
Notice
Seller

Dear Customer,

To offer you a more cost-saving and economical option, we have included SingPost Normal Mail as one of the delivery selection.

However, we strongly recommend all our customers to opt for delivery options with tracking details available so that we can better assist you when unexpected delays occur.

Please be informed that we will not be liable for any delayed, lost or damaged parcel sent via Normal Mail.

We also seek your kind understanding that we are unable to process refund nor provide replacement based on lost mail claim.

Please feel free to email us at shop.otsstore@gmail.com if you need any assistance.

Thank you.

Best Regards,
OTS STORE

Notice
Seller

Dear Customers,

As we enter the year-end peak festive season, we strongly encourage you to opt for Qxpress as your shipping option.

This is to avoid long delays of packages and/or mishandling of parcels by SingPost postman.

Once again, please note that we will not be liable for any delayed, lost or damaged parcel.

Do feel free to email us at shop.otsstore@gmail.com if you need any immediate assistance.

Thank you.

Notice
Seller

1) Return & Exchange are applicable for wrong item(s) sent and in brand new condition.
2) Such Return & Exchange request are to be made within 7 days of receiving the item.
3) Customers are to provide images of contents within parcel package for wrong item(s) received.
4) Customers are to provide images for defective item issue.
5) Items are to be returned in original unused condition for exchange to be valid.
6) For customer's change of mind return, customer will have to bear initial shipping fee + Qoo10 service fee + return shipping fees.

Answered
2017-10-05
eve*******
User

Restock anti dandruff shampoo?
When will you restock anti dandruff shampo?

User

Dear Customer,

We are sorry to inform you that Anti-Dandruff is currently unavailable.

For dandruff issues, you might like to consider trying Cooling Mint Shampoo.

Did we managed to answer your question? :)
Feel free to email us at shop.otsstore@gmail.com if you require any further assistance.

With thanks,
OTS STORE

Answered
2017-05-01
sus*******
User

Hi Seller, why I cannot choose Scalp Sync Aminexil Hair Treatment from the add on drop box??

User

Dear Customer,

To purchase the ScalpSync Aminexil Hair Treatment, please click it's image under "Item Type".

Did we managed to answer your question? :)
Feel free to email us at shop.otsstore@gmail.com if you require any further assistance.

With thanks,
OTS STORE

User

Hi Seller,

RE: SCALPSYNC AMINEXIL HAIR TREATMENT

I have clicked on the item type. But under the Add Another, I am unable to click on the item. From the drop down list also cannot. Pls advise.

User

Dear Customer,

We have checked and were able to add the items, please do try again.

Thank you and have a nice day.

Answered
2017-04-29
her*******
User

Hi I select the ampoule and hair shampoo.

Is it only for $44.90 for this two?

and how long is the delivery??

Select: : 7.Scalpsync Aminexil Hair Treatment(+$2.00)
Add Another: : 3. ScalpSync Cooling Mint Shampoo

User

Dear Customer,

Yes, it is $44.90 for these 2 items.

Upon receipt of your order, we will process and ship out within 1-2 working days.

Did we managed to answer your question? :)
Feel free to email us at shop.otsstore@gmail.com if you require any further assistance.

With thanks,
OTS STORE

Answered
2017-04-15
goo*******
User

When will you restock anti-dandruff?

User

Dear Customer,

We are sorry to inform you that Anti-Dandruff is currently unavailable, and we are unable to confirm the restock period.

Did we managed to answer your question? :)
Feel free to email us at shop.otsstore@gmail.com if you require any further assistance.

With thanks,
OTS STORE

Answered
2017-04-03
cre*******
User

Any restock for anti dandruff shampoo?

User

Dear Customer,

We are sorry to inform you that the Anti-Dandruff Shampoo is already unavailable.

Did we managed to answer your question? :)
Feel free to email us at shop.otsstore@gmail.com if you require any further assistance.

With thanks,
OTS STORE

User

If so, is the cooling mint shampoo enough to treat dandruff problem? My girl is having dandruff problem & we've tried many but it's not effective.

User

Dear Customer,

You might like to let your daughter try Matrix Anti-Dandruff Shampoo 400ml size available at http://list.qoo10.sg/g/426469358 for a start.

We usually recommend customers with dandruff problem to alternate between Anti-Dandruff and Cooling Mint Shampoo.

Did we managed to answer your question? :)
Feel free to email us at shop.otsstore@gmail.com if you require any further assistance.

With thanks,
OTS STORE

Answered
2017-01-18
jq_*******
User

Hi seller, can anti-dandruff been used daily to prevent dandruff?

User

Dear Customer,

If you are already facing dandruff issue, yes, you can try the Matrix Anti-Dandruff shampoo.

However, we will recommend you to alternate between a different shampoo such as Matrix Cooling Mint (if you have oily scalp) as it will be healthier for your scalp.

Did we managed to answer your question? :)
Feel free to email us at shop.otsstore@gmail.com if you require any further assistance.

With thanks,
OTS STORE

Answered
2016-11-30
bre*******
User

Hi,

I got a friend to order for me and the manufacturing date is 2015. May I know the expiry date?

User

Dear Customer,

Our current Matrix Biolage Shampoo batch is the latest fresh stocks manufactured in May 2016.

The shelf life is at least 2-3 years from the manufacturing date.

Did we managed to answer your question? :)
Feel free to email us at shop.otsstore@gmail.com if you require any further assistance.

With thanks,
OTS STORE

Answered
2016-11-10
hui*******
User

hi will u be restocking hydrasource? :)

User

Dear Customer,

Yes, we will be re-stocking HydraSource soon, do stay tuned to our mini-store.

Did we managed to answer your question? :)
Feel free to email us at shop.otsstore@gmail.com if you require any further assistance.

With thanks,
OTS STORE

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