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[Re] received defective item
DearWe are very sorry about this again. The small accessory can be set in by your hands. Can you try this method. We are really really sorry for this unexpectable matter. We begging your pardon. We are very sorry for the inconvenience
Dear Customer.I‘m sorry. As national holidays, reply to you late. Please forgive me. Can you tell us your Bust Hip and Waist. Then we can give you the right advise.Thank you.
Hi seller just take the measurements my hip around 86cm, waist 73 cm
DearAccording to your details, we recommend you M size.But which size you want to choose is up to you finally. Sorry for the late reply.Thank you for your support of our shop.Wash you a good day and enjoy your shopping time.
dear seller, thanks for the advice, last question, how the wedding gown condition? suitable for wearing on my wedding day?
DearOur wedding gowns are popular amony the brides. While we will send out our blessing to you with this gown. Please rest assured to buy.Wish you a happy wedding and sorry for the late reply.Thank you.
dear seller, thanks for the advice, I will buy on this few day
DearU R welcome. blessing U happy forever.Thank you.
Dear seller, thank you very much. I have just done order. please help me double check the item with size M before send out shipping. Any gift for me [ bridal gloves.. or anything...... ] I just ask only if don't have also never.. last I want thank you for u again for good service, good advice..
DearWe will check out with no promble before sending out. Don't worry about that. We will try to send you a gift. Thanks for your appreciation.Thank you for your support of our shop.
Dear seller, thanks you So much. ^ ^
Dear U r welcome
Dear seller, please advice how come I received the defective item? The crystal belt crystal 1 pc missing ,I go found in plastic bag don't have mean before you send out already missing. Please advice on this metter, I have already send ask u double check before send out.
DearWe are very sorry about this. Because this kind of small accessory is easy to lose or drop. We check with no problem before we sending out, it's unexpectedly that this thing happened. We are very sorry for the inconvenience again. Now we are concacting with the factory and wait for their reply. We will reply to you ASAP.Thank you.
I understand is small accessories easy missing or drop but I really carefully to take out for u send me inside plastic bag, inside plastic cannot see got the piece of drop out one crystal, I need go where buy same size same design with the dress. Some more the holding for the crystal also already broken. U can see for photo
DearThese kind of small accessories can find at your local bazaar or tailor's. You might as well try in this way first. It's really sorry about that. We beg your pardon. We are very sorry for the inconvenience.
Who and why I wan buy one dress defective and need pay more money to go buy the missing crystal??? The holding some more dented. I feel angry and unhappy, please send one in good condition only the crystal belt to me can?? U can request factory get this please. Please responsible for this case. Please don't ask me go find the extra work. If u want customer continue customer support please do what I request. Thanks
DearWe are really really sorry about this. Don't be angry. It's do our responsibility with this matter.Please don't feel any unhappy and we will follow your step to solving this. If your date of wedding is urgent, You can apply for return. And if you not urgent with the wedding day. You can exchange with us. It's all up to you. Sorry for the late reply.We are very sorry for the inconvenience again.
I don't know how to return??? I have confirm the delivery status already. I need urgent for this item on 1st Jan. So why I ask do double check before send out.. For Qoo10 if return or exchange need to pay the delivery changes, I have experience before one time really troubles, I only request for new crystal belt can send to me?
DearWe are talking with the factory and try to send you a new crystal belt.We are very sorry for the inconvenience.DearWe have contact with our factory and they will send a new one to us. When we check with no problem, we will send it to you ASAP.We are very sorry for the inconvenience.
thanks a lot for help all...
Dear Customer.I‘m sorry. As national holidays, reply to you late. Please forgive me.U r welcome. Wish you receive it earily and have a happy wedding.Thank you.
Dear seller, today afternoon I received the belt, check in good condition. I feel happy . Thanks So much. Wish u happy Christmas and happy new year 2015 . I will continue support u next time.
DearWe are very happy to hear your praise. Wish you a happy wedding and happy Christmas and happy new year. Thank you for your support of our shop.
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