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- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Qxpress - S$1.00
Free shipping over S$35.90 purchase.
You will receive a Live10 message as soon as the items are restocked. Do not miss it again!
This item has been added to the Restock List. You can edit at Wish List.
Pay only one shipping fee for purchasing multi items among same shipping fee group items in a cart.
Moreover shipping fee is free when purchasing above S$35.90 in a cart.
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Maximum shipping rate will be charged by every 6 items. You purchase 14 items, so S$90 will be charged.
※ Check before ordering First class-OTC drugs
Submission of claims-Any return or exchange of items will be applicable within 7 days upon receiving of the item.Any shortage of item or wrong item received-Provide picture of the item contents within the parcel package and picture of orders with delivery information-Shipping fee will be incurred from seller end.Defective item issue-Provide picture of the defective area of the received item.-Replacement will be of same item, unless out of stock.-Shipping fee will be incurred from seller end.Any change of mind from buyer's end-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.-*No return and exchange for certain item(s) such as undergarment due to hygiene issue-Provide picture of the item to seller end.-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days. -We will check over the matter from our end.-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund. -We will assess the claim issue with the provided picture and inform on the progress.
Hi, please take note that we have changed our email address from previous firstname.lastname@example.org to email@example.com. Thanks
Dear buyers, all enquiries and emails will be replied after 1-2 working days. Please kindly restrict of sending the same question many times if there's no reply yet. Please be patient and all will be replied within the stated time frame. Please understand we reply enquiries on the date that is first received. If you haven't gotten a reply from us means we are still replying to other buyer who send their enquiry earlier then yours. Thanks
Dear buyers, please note that our office hours is from Monday to Friday, 9am-5pm. If you have send emails or enquiry in Qoo10 to us on weekend, please kindly wait and it'll be replied by following Monday or Tuesday. Thanks
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Hi, please check if your mailing address is given correctly. Nowadays singpost delivery is very slow and some buyers only receive their package after 1-2 weeks. Please use Qexpress if you want your delivery to be fast and safe. We won't be able to check any lost mail or delayed delivery if you choose to send by normal mail. Thanks
Hi, your order might be out of stock and not posted out yet. Please kindly check your Qoo10 account in your message box for our latest update of your order status. Thanks
Hi, tracking number will be updated 1-2 days after Qexpress collect the package. Please kindly wait and i'll be updated soon. Thanks
Hi, some of our clothing don't come in sizes. Those with sizes will be indicated when you placed your order in the selection list. If there's no size selection available means it only comes in one size. Thanks
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