||Q: I have not received my items ?
||Q: How can I exchange an item ?
|26270907 ||Inquiry for the item from tan**** ||tan******* ||2017-03-27 ||Answered|
| ||Hello seller, I received my parcel order number 210579264 to 210579275. Thank you for sending them so quickly. The 11 items, especially the bulk 20 ribbons and 40 rubber bands are very nice. Thank you. |
However, I have placed an item wrongly. I wanted A808. And not the black sash, A801. Can I make an exchange?
[Re] Inquiry for the item from tan****
Hi, Dear buyer, you may exchange at any our outlets, located at CityLink #B1-45 (City hall MRT) or Square 2 mall #03-46 (Novena MRT) or KB-1, Kaki Bukit. Please confirm with us here before visiting, we need to prepare for you in advance.
Or send back us at “#05-02, KB-1, 1 Kaki Bukit Ave 3, Singapore 416087, mixshop” for exchange, please write a memo what item you want change inside, and Top Up S$0.9 stamp fee for us if you want us resend by normal mail, or top up S$3.99 for Qxpress courier at our UOB saving ac at 380-382-310-1, Please inform us here after transfer. thank you
|26168188 ||[Shipping] Related Inquiries ||sha******* ||2017-03-18 ||Answered|
| ||Hi. Your pages state free shipping above $10. When I tried to check out with $31 worth of items (from same shipping group) I still get charged $4.59 worth of shipping. How do I proceed to get the free shipping? |
[Re] [Shipping] Related Inquiries
hi, dear buyer, I think because you select different shipping meth when you making orders. pls double check, you either select Qxpress or Singpost normal mail for the same cart, then system will auto waive the shipping cost. thank you.
|25995878 ||[About Item] Related Inquiries ||cin******* ||2017-03-04 ||Answered|
| ||Hi when will item C346 be listed? |
[Re] [About Item] Related Inquiries
hi, dear buyer, you can buy C346 from below listing. thank you http://list.qoo10.sg/item/MIXSHOP-SG-FASHION-ACCESSORIES-HAIRBAND-CHOKER-RING-HAIR-CLIP-HAIR-TIE-BABY/439762789?&sellerview=on
|25467851 ||A555 ||tin******* ||2017-01-18 ||Answered|
| ||Hi seller, pls advise A555 -> 1pair or 1pc? thks |
hi, I checked, is 1 pair. thank you
|24588345 ||Stock availability ||kea******* ||2016-11-13 ||Answered|
| ||When are you going to restock B561 and B694 ? |
[Re] Stock availability
sorry, too many items, not so sure the restock timing. thks
|24389824 ||Item Arrival ||lea******* ||2016-10-28 ||Answered|
| ||Hi, I need to purchase 6 of item B105. Will it arrive by next Wednesday? And can a receipt be included? |
[Re] Item Arrival
hi, yes, we do have stock of that, but I cannot sure the delivery if can arrive by next Wed, it depends on delivery company, if you select Qxpress, usually take 2~3 working days, or you may self collection from our warehouse if you need urgently. thks
|24311115 ||Wrong delivery ||tan******* ||2016-10-21 ||Answered|
| ||Hi I ordered K105 but was given something else. the rest of the items delivered are correct but K105 is missing. Instead I was given a gold color hairband which I didn't order. See pic attached. |
[Re] Wrong delivery
hi, dear buyer, we are sorry for the messed up. in this case, we will arrange exchange for you. is convinent for you exchange at any of our outlet if you happen to be around, or you want us for resend? thks
[Re] Wrong delivery
Thank you for the reply. Possible to resend to me? your 3 outlets are not very convenient for me as I lived in the west.
[Re] Wrong delivery
ok, sure, I will arrange resend to you today, pls confirm our orders after received. thks
|24285196 ||Item has not arrived. Its been 40 days. ||Sou******* ||2016-10-19 ||Answered|
| ||Its been 40 days. Ive sent and checked my address to you. Still have not receive my item. |
And ps u were not only one i ordered via q10 but other sellers have shipped my item from their webstore except for you!
Plus you asked me to pick up at your store? I cant do that do you expect me to travel with my 4 month old from simei all the way to novena/serangoon just to pick my items?
Dear seller show yourself some respect.
Please send me my items!
[Re] Item has not arrived. Its been 40 days.
hi, sorry for the delay and lost mail, I will double check and arrange resend replacement by today. thks