Mugigae
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Mugigae ♥ Premium Hair Accessories ♥


Customer who recommended this item
189 (Based on 212 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (102)

Customer Photo Review board

Highly Recommend Freeeeee

Thanks seller for the hair tie

Item:Rosee | Colour:MRH04 Sateen Pearl Hair Tie Pink

+ Add this option
Sep 23, 2017
haz*******
Sep 17, 2017
mar*******

Recommend Cheap

Cheap and good quality...........

Item:Metalica | Colour:MMH04 Axis Hair Tie

+ Add this option
Sep 15, 2017
k.r*******

Highly Recommend Nice

Nice hair accessories and just paid for the shipping charges.

Item:Elegante | Colour:MEH01 Pearl Bow Hair Tie

+ Add this option
Sep 14, 2017
che*******

Highly Recommend Fast Delivery! Thumbs up!

Fast Delivery! Thumbs up!

Item:Metalica | Colour:MMH01 Chain Hair Tie

+ Add this option
Sep 12, 2017
Che*******

Customer Review (212)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 27, 2017 gim*******
Highly Recommend Sep 26, 2017 goh*******
Highly Recommend Sep 23, 2017 haz*******
Recommend Sep 23, 2017 ale*******
Highly Recommend Sep 17, 2017 mar*******
Recommend Sep 15, 2017 k.r*******
Highly Recommend Sep 14, 2017 che*******
Highly Recommend Sep 12, 2017 Che*******
Recommend Sep 09, 2017 yan*******
Recommend Sep 08, 2017 jan*******

Item Q&A(4)

Status
Question & Answer
Date
Member
Answered
2017-08-31
hye*******
User

My order number is 224944210. I havent received my item but the status shown "shipping delivered". Why is that so? My order was placed on 16 Aug.

User

All items are sent out already
Which hair tie is it?

User

The item i ordered can be found in the order number i gave you. Did you have the order number in your record? Did you take a picture of the envelope before you sent out as claimed? Please show me. I would like to double check whether the address is wrong.

Correction: my order was placed on 11 Aug, and not 16 Aug. It was placed on Shipping Requested for quite sometime before it changed to Shipping On Delivery. Now it has changed to Shipping Delivered when the item hasnt been delivered to me. Did you really send it out? I wont quibble over the 90 cents postage, but it is not right for seller to change the status to reflect as delivered. If the item is lost, i will let it go since only 90 cents postage cost but you as seller cannot click on my behalf that it is delivered. Seller sent, seller declared item delivered? That doesnt make sense.

User

please find photo evidence that we have sent your item. However it may have been lost in mail
Should you be willing to pay $.90 for postage, we will resend another to you


Please see. Thanks
(Sep 03, 2017 10:33)

User

Noted. The address is correct. It could have been lost in the mail. I am ok with just $0.90 forgone. But not to spend again on the same amoubt on your item as it is immoral to doctor the deliver status. You have indeed prepared the item and i give the benefit of doubt that the envelope was deposited with singpost. But it remains a fact that i did not receive the item and a fact that you changed the delivery status to "Delivered" to your own benefit.

User

Please understand, the status changed to delivered is not done by us. It is auto updated by the system after the item is sent out after a specified number of days
It's was a giveaway promo and we have no intention whatsoever to doctor any kind of response
We are sorry the item is lost in mail
And from the reviews, you should believe we have sent the items

User

Thanks for referring me to your reviews which many have commented that the postage was only 30 cents in a simple envelope without bubble wrap. That leaves 60 cents for the item. Cheap but it was meant to be free and you are asking if i m willing to pay another 90 cents to buy another item to replace the lost one? I have bought from my sellers in qoo10. Never ever have i missed a parcel via singpost. Please dont seek my understanding when the whole issue here is hard to be understood.

User

a

Answered
2017-08-19
zun*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-08-17
tan*******
User

Hi Seller,

Have received your item. I noticed the pearl "came off/broken". I presume it was damaged during transit. Pls see attached pic. I haven't opened the wrapper btw. Kindly revert.

My order number is 224735486

User

Hi So sorry to hear about this. We are happy to exchange for you to other designs as this one is out of stock

User

May I know what other design u have? Exchange? Do u mean I need to post back to u?

User

Yes, mailing back required

Answered
2017-08-12
kat*******
User

Secret Inquiry

User

Secret Inquiry

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CITY PLAZA 810 GEYLANG ROAD #03-142
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