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[BEST DEAL]❤2017 MARIE CLAIRE TOP PICK❤KOREA LATEST INNOVATION-FERMENTED CLEANSERS❤
536 items sold
16.90

NEOGEN DERMALOGY[BEST DEAL]❤2017 MARIE CLAIRE TOP PICK❤KOREA LATEST INNOVATION-FERMENTED CLEANSERS❤

See all NEOGEN DERMALOGY items

Customer who recommended this item
1093 (Based on 1143 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Change Order Info/Exchange/Return Seller 2017-04-11
Shipping Info/Timing/Change memo Seller 2017-04-11
CANCEL/REFUND Seller 2017-04-11
more
Manufacturer/
Place of origin
KOREA Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (417)

Customer Photo Review board
Oct 22, 2017
cas*******

Highly Recommend Item received

Item received in good condition. Love how the foam glides through my face when cleansing.

100% REAL FRUIT:04. GREEN TEA | FREE GIFT:05. BUY LESS THAN 4

+ Add this option
Oct 22, 2017
ang*******

Highly Recommend It's here

Received items in good condition. Can't wait to try it. Will come back for more !

100% REAL FRUIT:04. GREEN TEA | FREE GIFT:05. BUY LESS THAN 4

+ Add this option
Oct 21, 2017
ika*******
Oct 21, 2017
Hia*******
Oct 21, 2017
jas*******

Customer Review (1,143)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 22, 2017 cas*******
Highly Recommend Oct 22, 2017 den*******
Highly Recommend Oct 22, 2017 Wah*******
Highly Recommend Oct 22, 2017 ang*******
Highly Recommend Oct 22, 2017 tan*******
Highly Recommend Oct 21, 2017 ika*******
Highly Recommend Oct 21, 2017 Hia*******
Highly Recommend Oct 21, 2017 aru*******
Highly Recommend Oct 21, 2017 ngi*******
Recommend Oct 21, 2017 pan*******

Item Q&A(101)

Status
Question & Answer
Date
Member
Notice
Seller

CHANGE ORDER INFO

Please cancel your order and re-order again before the item ships out and delivered, this is the fastest way to change any info.


EXCHANGE/RETURN


For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none

Notice
Seller

Dear buyers,

ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


Thank you very much for your understanding!

Notice
Seller

Dear buyer,


CANCEL/REFUND

Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

Thank you!

Notice
Seller

Dear buyers,

All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

Thank you very much for your understanding!

Notice
Seller

The shipping fees will not be included if you decide to spend $70 in COCOMO. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.

Answered
2017-10-16
liv*******
User

Hi, I forgot to change the shipping option to qxpress. Can you help to change the shipping to qxpress? Cart number: 113999483. Sorry for the inconvenience. Thanks.

User

Dear Customer,
Well noted
We will send via qxpress

Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-10-16
liv*******
User

Hi, I forgot to change the shipping option to qxpress. Can you help to change the shipping to qxpress? Cart number: 113999483. Thanks.

User



Dear Customer,
Well noted
We will send via qxpress

Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-09-09
jia*******
User

Hello cocomo, some qns:

1) for the buy-4-get-Jone jelly mask promo,do all 4 items got to be neogen items? Can mix neogen with other brand items like cosrx/son&spark?

2) how many ml/grams is the jelly mask?

3) when is this promo until??

User

Dear Customer,
Buy 4 get 1 jone jelly mask is for neogen items only
cannot mix with other brands
Jelly mask weight is about 28g
promo is not within our control

Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-09-06
eug*******
User

Cloudy calendula? Why there is so much difference between the calendula and rose cleansing water ? Rose is clear and can see petals. But calendula is cloudy and can't see any petal. After cleansing with calendula face feel stinging and the smell is not as pleasant. Is it normal ? Or is it spoilt ? Please advise. Thank you.

User

Dear Customer,
It is supposed to be cloudy
Please check instagram neogen and attached evidence
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

User

Thanks for your assurance

User

wc

Answered
2017-08-01
spe*******
User

How does this cleanser compare to the Whamisa cream cleanser?

User

Dear Customer,
Neogen is fermented and not organic
Whamisa is fermented and yet organically made. zero chemical
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-07-27
as3*******
User

Hi,
Does the fermented cleanser able to cleanse face with sunblock and cc cream? Or do I need to double cleanse or use make up remover first before using fermented cleanser?

User

Dear Customer,
You need to double cleanser with facial oil then use the cleanser for normal cleanse
Whamisa facial cleansing oil is very good and can help you to remove any trace of makeup cleanly without feeling any tightness.
You may consider it
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-06-28
mag*******
User

Hi seller, may i know which foam cleanser is suitable for acne oily n scar? Thanks...

User

Dear Customer,
Green tea foam cleanser is suitable
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-06-24
ht0*******
User

Hi, I place order for 3 items not sure why still charged for shipping rate. Please advice, thanks!

User


Dear Customer,
Free shipping is based on the shipping conditions per listing
Which means the items cannot be crossed combined
If 1 listing has free shipping above $50, the other listing free shipping above $70, they are different shipping conditions and cannot be combined
However, if both listings are free above $50, they can be combined
We hope this explains
Thank you for shopping with COCOMO!
Regards,
COCOMO

Address
UB. ONE 81 UBI AVENUE 4 UB. ONE, 81 UBI AVENUE 4, #03-26 SG 408830
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