|20369887 ||Refund request ||taz******* ||2015-12-22 ||Answered|
| ||Hello, |
I just received my sweater and the measurements were very wrong. I purposefully ordered a M when I'm usually a S since your measurements said it could vary by a few cm. The M is really small. Furthermore, the zipper doesn't work well. I would appreciate a full refund. Please let me know the process for this.
[Re] Refund request
I am so sorry to hear that, could you please
provide proof to show our data on product has
big differnce then i will track, hope your understanding.
|20125480 ||Delivering Charge ||jen******* ||2015-12-04 ||Answered|
| ||Hi Seller, |
I plan to order 2 pcs why is there 2 shipment charges.
[Re] Delivering Charge
The shipping fee is set up by marketing department.
Normally one item one shipping fee, sometimes will produce
combined shipping fee, hope your understanding. Thanks.
|20119541 ||Sweater ||hwe******* ||2015-12-04 ||Answered|
| ||Is it possible to receive sweater latest by 15/12/15 if I order today? |
I am so sorry, it is hard to meet your request.
We will ship out in 3 days, then it will need about
7-11 days to your hand, we are in china, hope your
|20117836 ||Material ||hwe******* ||2015-12-04 ||Answered|
| ||Are the 3 designs the same materials? Which design has wool lining? How fast is the delivery as I need it by end of next week? |
3 designs are same materials and all of them have
wool lining, we are in china, it will need about 2 weeks
to your hand. Hope your understanding. Thanks.