JessCloset
JessCloset Join Fellow
Brand Qstore
21,675 Fellows
POWER MINISHOP RATE 90%
14.90

NEW ARRIVAL FREE SHIPPING Tops / T-shirt / blouses / Dresses / Blazers / shorts / skirt / leggings

  • Retail Price
    $39.90
    Q-Price
    $14.90
  • Gift
    1 DAY ONLY SPECIAL! PRICE FURTHER REDUCED! JUST FOR TODAY!
    Credit Card Benefit
    0% Interest Instalment Plan(max 24 months) Details
  • Shipping From
    Domestic
    Shipping RateDomestic
    • Pick a delivery time
    Overseas Shipping
    United States -$29.37~ See more
  • Item Qty
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  • Add to Cart [Buy] Wish List

Customer who recommended this item
9392 (Based on 10858 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (2,381)

Customer Photo Review board
Jun 29, 2017
eta*******
Jun 17, 2017
kar*******
Mar 29, 2017 2
lia*******

Recommend Top

Fast delivery, s size fit me well. nice design

Group:TP3 | Item:3 | Size:S(+S$2)

+ Add this option
Nov 05, 2015 4
gy_*******
Sep 14, 2015 1
fal*******

Customer Review (10,858)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jul 11, 2017 tam*******
netural Jun 29, 2017 eta*******
Recommend Jun 23, 2017 bel*******
netural Jun 17, 2017 kar*******
Recommend Jun 16, 2017 Esh*******
Recommend Mar 29, 2017 lia*******
Highly Recommend Dec 14, 2016 ste*******
Highly Recommend Aug 06, 2016 cha*******
Highly Recommend Jul 03, 2016 haz*******
netural Mar 05, 2016 eri*******

Item Q&A(1,240)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Processing
2017-08-23
pni*******
User

Hi, your price indicated on page is $9/90. But cart price is $14.90. Please advise.

User

Hi, thank you for your message. I am sorry for the confusion, Qoo10 placed this item on promotion but the sale has now ended. All specials and promotions are handled through Qoo10 directly. The correct price is what is reflected when added to your cart. I apologize for any inconvenience. Qoo10 does run 3-4 different promotions every week, so you can check back regularly. Thanks, JessCloset

Answered
2017-02-16
inf*******
User

Hi

I still have not received my item although it states that it was posted on 25 Jan. Please advise.

Thanks!

User

Hi
Thanks for your message. The ZRT-White is out of stock and unfortunately we cannot get more stock from the supplier. We have emailed you about this but didn't get your reply.
We can offer the following:
1. Change it to a different color ; or
2. Change for another item of equal value or
3. Fully refund
Sorry for the inconvenience.
Please email me at jessclosetcs@gmail.com with your preference. Please include your order number in the email, so that I can trace your order.
Thanks, and sorry again for the inconvenience.
Regards
Jesscloset

Answered
2016-02-26
ang*******
User

Hi

If I want to return the item, how do I go about it?

User

Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset

Answered
2015-11-07
che*******
User

May I know the material type for both dresses and is there any lining? Also, for DS3-6, what type of fastening at the back? It looks like one straight line down.

User

Hi, thank you for your message. I will be happy to check this for you on Monday when I am back in the warehouse with all the items. Thank you for your patience, JessCloset
Hi,
For DS2-5, we got no more stock available.
For DS3-6 material stated : 50% cotton 50% Modal.
There's no fastening at the back. It straight line down.
Regards
Jesscloset

Answered
2014-12-10
mil*******
User

Hello, can I check what's the length of this dress? Thank you.

User

Hi
The length of this dress is approx 80 - 82 cm. Regards, Jesscloset

Answered
2014-09-25
kyi*******
User

Hi Seller,

Pls get back to me soonest possible.
I am looking out to receive it as I want to wear this blouse next week.

It has been quite for long time that I haven't received my order yet.

Thank you so much.


Regards,
Kyi wah

User

Hi, thank you for your purchase from Jesscloset. I am really sorry but we haven’t sent your parcel yet. Our new stock is badly delayed by the international shipping company. We would have informed you of this delay earlier, but we didn’t expect the delay to be this long. We are expecting the shipping company to deliver our new stock in the next couple of days. We will send you your order immediately once the new stock arrives. We get over 90% of our orders to our customers in 2-3 days and a long delay like this is really rare. Sorry again for this long delay, and thanks for your patience. Rest assured that you will get your parcel very soon. If you're unable to wait, we can refund you. Please email your preference to JessClosetCS@gmail.com. Regards, JessCloset

Answered
2014-09-22
cla*******
User

I noticed that the measurement of TD11 is the same for size L & XL except for the shoulder & sleeve length. Please confirm if the bust size is the same for both sizes.

User

Hi
Yes, that's right; the bust measurements for L and XL are very close. As the difference is very minimal, we've shown the same measurements for both. Regards, JessCloset

Answered
2014-09-18
sop*******
User

I think you sent me the wrong item, I ordered a different blouse and have yet to receive it and I was able to choose non-receipt delivery when I realised that you also retail a blouse that I received a few days ago but can't remember ordering. However, I have already washed the blouse that I received although it was not something I like, how can this be resolved?

User

Hi
I am very sorry to hear this. Please email an image showing the wrong item you received to JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly.
Sorry again for the mistake. I will fix this for you asap.
Thanks,
Joey

Address
BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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