CICI`Lin
CICI`Lin Join Fellow
Brand Qstore
8,406 Fellows
MINISHOP RATE 90%
18.90

New Arrival | PullOver| Winter Sweater | -40 To 20 Degree | Winter collection | Outerwear | Winter


Customer who recommended this item
1443 (Based on 1855 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-27
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-27
How to submit return or exchange from the buyer's end? Seller 2016-04-27
Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (China)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (517)

Customer Photo Review board
Mar 13, 2017
lly*******

Recommend Good quality

Delivery took some time.. material is soft & good quality. Value for money

Group:MY28 | Item:SW08(+S$11.90) | Winter socks|Gloves:None

+ Add this option
Dec 08, 2016 1
mim*******
Nov 28, 2016
min*******
Nov 09, 2016
agi*******

Recommend Items received :)

Like all my purchase.. And thanks seller for the free winter socks!

Group:MY4 | Item:SW03(+S$6.90) | Winter socks|Gloves:1PC-Coffee Gloves(+S$3.90)

+ Add this option
Nov 05, 2016 1
ash*******

Customer Review (1,855)

Customer Review board
Rating Feedback Date Written by
netural Mar 13, 2017 lly*******
Recommend Feb 07, 2017 jac*******
Not Recommend Jan 20, 2017 sha*******
Highly Recommend Jan 15, 2017 ak_*******
Highly Recommend Jan 04, 2017 spe*******
Recommend Dec 08, 2016 mim*******
netural Dec 02, 2016 eva*******
Recommend Dec 01, 2016 dre*******
Recommend Nov 28, 2016 tan*******
netural Nov 28, 2016 min*******

Item Q&A(410)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Processing
2017-04-04
ire*******
User

Hi,
My Order Number is 210702027 order on 24 mar still not receive.is 2 week already when can i receive my item i
need urgent.

User

Hi, sorry for delay, we are working on your case. Thank you for your waiting.

Answered
2017-03-07
che*******
User

Still havent received, pls check again...

User

Hi, sorry for delay, we are working on your case. Thank you for your waiting.

Answered
2017-02-20
che*******
User

Ordered in january, until now still not received...

User

Hi, sorry for delay, we are working on your case. Thank you for your waiting.

User

Okay, thank you.

User

Dear customer, 2-3 working days can receive, I'm very sorry, thank you for your support to understand

User

Still havent received..

User

Hi, sorry for delay, we are working on your case. Thank you for your waiting.

User

Hello, how is the progress? Waited 2 months for it already... Pls do sth abt it

User

Dear customer, I'm very sorry, the order number? I now refund to you, thank you for your support to understand

User

202656570 and 202656571

User

ok
thanks

Processing
2017-02-18
hui*******
User

hi for the above 2 items whats the difference? same thinkness and same size? can wear in what weather?

User

Hi, sorry for delay, we are working on your case. Thank you for your waiting.

Processing
2017-02-18
hui*******
User

whats material of my28 sw04? how thick and suitable what weather?

User

Hi, sorry for delay, we are working on your case. Thank you for your waiting.

Answered
2017-01-01
jio*******
User

This is the order no which i didn't receive. See the title

User

Hi, sorry for delay, we are working on your case. Thank you for your waiting.

Answered
2016-12-10
tan*******
User

Hi. My order numbers are 197615692 and 197615693. Status reflected deliver in progress for so many days already but shipping enquires show no such items and no tracking number. I need the items very urgently for my overseas travel next week. Please check and get back to me with the status. If no reply, i will request to cancel order and get full refund.

User

Dear customer, I'm very sorry, you lost items by Courier, I now refund to you, thank you for your support to understand.

Answered
2016-12-06
jus*******
User

May I check the status of my order? Thanks!

User

Dear customer, I'm very sorry, because before out of stock, your items sent out today, 2 to 4 working days can receive, thank you for your support to understand

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