Thank you for contacting Surfers Paradise!
We will be glad to assist you with the exchange. You can either come down directly to our head office at 48 Toh Guan Road East #05-151 Singapore 608586 during our working hours on Monday - Friday 930am - 530pm (Excluding Public Holiday).
Alternatively, you can also mail us back your current parcel and once we receive the items we will resend another parcel to you. However, we will require you to transfer the mailing cost for us to resend the parcel. The cost will be $1.70 for normal mailing and $3.90 for registered mailing based on your item weight. We will not be responsible if we did not manage to receive the parcel from SingPost therefore we will encourage you to go for registered mailing. Transfer details will be provided once we receive your return parcel.
Do let us know if you have any further enquires and we will be glad to assist you.
Have a pleasant day!