JessCloset
JessCloset Join Fellow
Brand Qstore
21,668 Fellows
POWER MINISHOP RATE 90%
13.90

Office cardigan /Classic cut cardigan / jacket / top / blouse - B001


Customer who recommended this item
224 (Based on 228 reviews)
Customer Satisfaction Score
97%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 100%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (69)

Customer Photo Review board
Nov 01, 2016
wee*******
Mar 17, 2016
cho*******
Mar 17, 2016
cho*******
Feb 25, 2016
lyn*******
Feb 23, 2016
ali*******

Customer Review (228)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 19, 2017 chi*******
Highly Recommend Apr 12, 2017 Azm*******
Highly Recommend Nov 01, 2016 ang*******
Highly Recommend Nov 01, 2016 wee*******
Highly Recommend Aug 30, 2016 azn*******
Highly Recommend May 13, 2016 jes*******
Recommend May 05, 2016 fel*******
Highly Recommend Mar 17, 2016 cho*******
Recommend Mar 16, 2016 sha*******
Recommend Feb 28, 2016 tan*******

Item Q&A(8)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
2016-02-22
jun*******
User

Hi seller

Will you restock black and mustard soon?

Thanks!

User

Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

Answered
2015-07-23
can*******
User

1, I just received two cardigans today. I was happy at first to see the good quality and was thinking to order another few other colour.But then I realized there is a long hole (about 1inch)behind the black cardigan.
2, I bought beige and black colour cardigan, but why the beige one with the brand label and spare button but the black one without label and spare button? Is it because the black one is rejected item? That's why there is a long hole behind the black cardigan..?
Can you arrange for exchange?? I attached photos for you to see.

User

Hi Thanks for your message and sorry to hear about this defect. Please email us at JessClosetCS@gmail.com, and we will give you further details for the exchange. Please include your order number 149149915 and details of your request in the email. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset

Answered
2015-03-17
mic*******
User

Hi able tto do self collect?

User

Hi, thank you for your message. I am sorry but we do not offer self collection or meetups. Apologies for any inconvenience, Jesscloset

Answered
2013-08-16
lil*******
User

Hi Joey , I received my yellow cardigan today . The colour is very different from that shown in the picture . This yellow is too not the pale yellow that I am expecting , too bright for me . . Is it possible to do an exchange for another colour ?

User

Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey

Answered
2013-08-13
lil*******
User

Is it possible to add yellow colour here ? I understand that yellow is available in your another site , but I cannot use my coupons there . I can use it here and can save a bit more . :p Thanks

User

Hi, thank you for your message. I have updated the information for you and you should be able to place your order now. Thanks, Michelle

Answered
2013-08-05
lil*******
User

Do you have yellow colour ?

User

Hi, thank you for your message. Yes we do have the yellow color, if you visit our main cardigan listing page (http://list.qoo10.sg/item/CARDIGANS-OVER-100-CHOICES-LOWEST/404439234) you should be able to place your order there. Thank you, Michelle

Answered
2013-06-12
wta*******
User

Hi,juz to enquiry if i order 2-3 item together and opp for register mail,so onli pay for 1 register fee or individual fee??pls advice.. thkq..

User

Hi, thank you for your message. You need to only pay the registered mail fee one time and we will include all your items in the same parcel. Just be sure to include all your items in one shopping cart and check out at the same time. Thanks, Michelle

Answered
2013-05-03
diy*******
User

Hello
I made an order today
But it got processed twice nd my credit card has been charged twice
But I only got one order information
How to get the 2 nd payment refund?

User

Hi, thank you for your message. I am sorry you were charged twice for your order. All payments are made directly to Qoo10. You will need to contact their customer service to enquire about the payment refund. Here is the link to the contact page: http://www.qoo10.sg/gmkt.inc/CS/NHelpContactUs.aspx
Hope that helps, Michelle

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BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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