JessCloset Join Fellow
Brand Qstore
19,260 Fellows

Office cardigan /Classic cut cardigan / jacket / top / blouse - B001

Customer who recommended this item
224 (Based on 228 reviews)
Customer Satisfaction Score
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 90%/100%
  • Service 100%/100%


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (69)

Customer Photo Review board
Nov 01, 2016
Mar 17, 2016
Mar 17, 2016
Feb 25, 2016
Feb 23, 2016

Customer Review (228)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 19, 2017 chi*******
Highly Recommend Apr 12, 2017 Azm*******
Highly Recommend Nov 01, 2016 ang*******
Highly Recommend Nov 01, 2016 wee*******
Highly Recommend Aug 30, 2016 azn*******
Highly Recommend May 13, 2016 jes*******
Recommend May 05, 2016 fel*******
Highly Recommend Mar 17, 2016 cho*******
Recommend Mar 16, 2016 sha*******
Recommend Feb 28, 2016 tan*******

Seller Information


  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(8)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

21104881 Restock black and mustard jun******* 2016-02-22 Answered
Hi seller

Will you restock black and mustard soon?

[Re] Restock black and mustard
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
18385268 Black cardigan with 1 inch hole behind can******* 2015-07-23 Answered
1, I just received two cardigans today. I was happy at first to see the good quality and was thinking to order another few other colour.But then I realized there is a long hole (about 1inch)behind the black cardigan.
2, I bought beige and black colour cardigan, but why the beige one with the brand label and spare button but the black one without label and spare button? Is it because the black one is rejected item? That's why there is a long hole behind the black cardigan..?
Can you arrange for exchange?? I attached photos for you to see.
[Re] Black cardigan with 1 inch hole behind
Hi Thanks for your message and sorry to hear about this defect. Please email us at, and we will give you further details for the exchange. Please include your order number 149149915 and details of your request in the email. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset
16860397 self collect mic******* 2015-03-17 Answered
Hi able tto do self collect?
[Re] self collect
Hi, thank you for your message. I am sorry but we do not offer self collection or meetups. Apologies for any inconvenience, Jesscloset
9688265 Exchange lil******* 2013-08-16 Answered
Hi Joey , I received my yellow cardigan today . The colour is very different from that shown in the picture . This yellow is too not the pale yellow that I am expecting , too bright for me . . Is it possible to do an exchange for another colour ?
[Re] Exchange
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs. Please email me at and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey
9640718 Yellow colour lil******* 2013-08-13 Answered
Is it possible to add yellow colour here ? I understand that yellow is available in your another site , but I cannot use my coupons there . I can use it here and can save a bit more . :p Thanks
[Re] Yellow colour
Hi, thank you for your message. I have updated the information for you and you should be able to place your order now. Thanks, Michelle
9540539 Yellow lil******* 2013-08-05 Answered
Do you have yellow colour ?
[Re] Yellow
Hi, thank you for your message. Yes we do have the yellow color, if you visit our main cardigan listing page ( you should be able to place your order there. Thank you, Michelle
8697975 Shipping wta******* 2013-06-12 Answered
Hi,juz to enquiry if i order 2-3 item together and opp for register mail,so onli pay for 1 register fee or individual fee??pls advice.. thkq..
[Re] Shipping
Hi, thank you for your message. You need to only pay the registered mail fee one time and we will include all your items in the same parcel. Just be sure to include all your items in one shopping cart and check out at the same time. Thanks, Michelle
7974917 Payment done twice diy******* 2013-05-03 Answered
I made an order today
But it got processed twice nd my credit card has been charged twice
But I only got one order information
How to get the 2 nd payment refund?
[Re] Payment done twice
Hi, thank you for your message. I am sorry you were charged twice for your order. All payments are made directly to Qoo10. You will need to contact their customer service to enquire about the payment refund. Here is the link to the contact page:
Hope that helps, Michelle

Policy & Notice

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