1.You have 7 days to contact us and 14 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Return Shipping cost is bear by both seller and buyer in half.
2.All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.
3.We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from Qoo10. OR, you may choose to have a replacement.
4.Below situation does not supports refund policy:
1) Clients ordered wrong products.
2) Products damaged artificially by clients
3) Parts missing by clients