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PHILIPSPAIN RELIEF - PHILIPS InfraPhil infrared lamp HP3616

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Place of origin
PHILIPS Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Customer Satisfaction

Satisfied Customer
Average Customer Review
90 / 100
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (92)

Customer Review(220)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2017-05-24 ben*******
Highly Recommend 2017-05-24 rad*******
Recommend 2017-05-24 mic*******
Highly Recommend 2017-05-23 cel*******
Recommend 2017-05-22 lis*******
Highly Recommend 2017-05-22 mar*******
Recommend 2017-05-22 des*******
Recommend 2017-05-22 kho*******
netural 2017-05-21 gra*******
Recommend 2017-05-21 lit*******

Seller Information


  • Address : FOCUS ONE 1 UBI VIEW No 1 Ubi View #03-10 Focus One, Singapore 408555
  • Available during:MON~FRI : 9:00am ~ 6:00pm WEEKENDS, Holiday : day off
Item Q&A(22)
No. Question & Answer Member Date Status
26819858 Invoice for warranty coverage jnt******* 2017-05-11 Answered
I have not received any invoice from AceEssential.
Please send this so that I can use this for the 2 year warranty coverage.

Thank you.
[Re] Invoice for warranty coverage
Hi ,

Product comes with 2 years International warranty covered by Philips .
No registration is required . Simply print a copy of E-receipt from your Qoo10 account as proof of purchase . Our shop name will be indicated in purchase description while purchase date and time will be show in delivery description . That can be use for warranty purpose as our shop is authorised reseller by Philips.

For warranty issues, you can bring the product and receipt back to Philips Consumer Care Centre.

Philips Service Centre in Singapore :
620A Lorong 1 Toa Payoh
TP4 Building Level 1 - Consumer Care / Service
Singapore 319762
Hours : 9am - 6pm
Phone : 6882 3999

26722288 Inquiry for the item from jas**** jas******* 2017-05-03 Answered
Hi! Can I know when is the restock?
[Re] Inquiry for the item from jas****

HP3616 is currently ready stock in our warehouse.

26695540 Inquiry for the item from mjo**** mjo******* 2017-05-01 Answered
Hi, you getting stock again ?
[Re] Inquiry for the item from mjo****

Your order will be shipped out by tomorrow. Please allow 2-3 working days to be delivered.

26653067 Warranty jnt******* 2017-04-28 Answered
Please advise on the warranty coverage and the warranty exchange. TQ
[Re] Warranty

Product come with 2 years international warranty covered by Philips.

26614121 Special leg******* 2017-04-25 Answered
Dear Seller,

When will you have the special price of $38.80 again? Yesterday I wanted to buy but busy, now that the price increased.
[Re] Special

We could not give any forecast or estimate period if there is any promotion anymore. Please stay tune for our shop.

26601530 Inquiry for the item from mhc**** mhc******* 2017-04-24 Answered
What is the duration of the warranty?
[Re] Inquiry for the item from mhc****

Product come with 2 years international warranty covered by Philips.

26593011 Inquiry related delivery from pri**** pri******* 2017-04-24 Answered
Hello AceEssential,
I made the purchased on 12 April and delivery status shows "Failed Store" and has been returned to you on 17 April. When am I getting my item? Qoo10 has the item displayed as delivered and pending confirmation. Please advice.
[Re] Inquiry related delivery from pri****

We have followed up with Qxpress and will update to you once they revert.
Thankyou for long waiting and apologies to any inconvenience.

26569131 Inquiry for the item from jac**** jac******* 2017-04-21 Answered
Dear seller, what type of plug does the lamp come with? Is it the types of plug we use in Singapore?
[Re] Inquiry for the item from jac****

Product come with 2-pin plug which can use in Singapore.


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