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PHILIPSPAIN RELIEF - PHILIPS InfraPhil infrared lamp HP3616

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Place of origin
PHILIPS Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer who recommended this item
247 (Based on 259 reviews)
Customer Satisfaction Score
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Seller Information


  • Address : FOCUS ONE 1 UBI VIEW No 1 Ubi View #03-10 Focus One, Singapore 408555
  • Available during:MON~FRI : 9:00am ~ 6:00pm WEEKENDS, Holiday : day off
Item Q&A(25)
No. Question & Answer Member Date Status
27608352 Inquiry related delivery from cry**** cry******* 2017-07-13 Answered
Hi seller
You understand I don't have any printer???
I would really appreciate if you could help me out here.
[Re] Inquiry related delivery from cry****
Hi ,

We are regret to tell you only buyer can print out their receipt as we are unable to access to your personal Qoo10 account . Purchase description can only show in individual's account and seller would not have any copy of it .
Thankyou for consideration .

27604628 Inquiry related delivery from cry**** cry******* 2017-07-13 Answered
Dearest seller,
Kindly do not stick the receipt to the actual item box.
Could you kindly include a printed receipt for me as I do not have any printer please? My order no. Is 221936785 for the InfraPhil.
Thank you n regards.
[Re] Inquiry related delivery from cry****
Hi ,

Simply print a e-receipt from your Qoo10 account for proof of purchase.
If you want to check or print out the receipt , kindly go to "My Qoo10" (on the top right of the page) > Shopping list > Click "receipt" under the item information.
Then you are able to check or print out the receipt.

27258040 Cart no. : 111168630 omm******* 2017-06-16 Answered
Hi Seller
The item was left in the utility room beside our infront main door by delivery man yesterday afternoon. When I collected
the item, I noticed there was a noise inside the box. As you see attached it's broken the bulb with no secure packaging inside.
Please advise to send the replacement.
[Re] Cart no. : 111168630
I sent the text with photo to the delivery man by Whatsup once I opened the box it was bronken inside.
He said that he also heard the noise inside when he carried from the place/warehouse and he didn't know what was the inside.
[Re] Cart no. : 111168630
Hi ,

We will investigate and update you in short .
Apologies for inconvenience .

27223009 Bulk purchase yol******* 2017-06-13 Answered
Hi there,

I would like to purchase 15 x infra red lamp. Can you please pm me. Thanks :)
[Re] Bulk purchase
Hi ,

Regarding to bulk purchase , kindly please drop an email to

26819858 Invoice for warranty coverage jnt******* 2017-05-11 Answered
I have not received any invoice from AceEssential.
Please send this so that I can use this for the 2 year warranty coverage.

Thank you.
[Re] Invoice for warranty coverage
Hi ,

Product comes with 2 years International warranty covered by Philips .
No registration is required . Simply print a copy of E-receipt from your Qoo10 account as proof of purchase . Our shop name will be indicated in purchase description while purchase date and time will be show in delivery description . That can be use for warranty purpose as our shop is authorised reseller by Philips.

For warranty issues, you can bring the product and receipt back to Philips Consumer Care Centre.

Philips Service Centre in Singapore :
620A Lorong 1 Toa Payoh
TP4 Building Level 1 - Consumer Care / Service
Singapore 319762
Hours : 9am - 6pm
Phone : 6882 3999

26695540 Inquiry for the item from mjo**** mjo******* 2017-05-01 Answered
Hi, you getting stock again ?
[Re] Inquiry for the item from mjo****

Your order will be shipped out by tomorrow. Please allow 2-3 working days to be delivered.

26653067 Warranty jnt******* 2017-04-28 Answered
Please advise on the warranty coverage and the warranty exchange. TQ
[Re] Warranty

Product come with 2 years international warranty covered by Philips.

26614121 Special leg******* 2017-04-25 Answered
Dear Seller,

When will you have the special price of $38.80 again? Yesterday I wanted to buy but busy, now that the price increased.
[Re] Special

We could not give any forecast or estimate period if there is any promotion anymore. Please stay tune for our shop.


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