Ology Group
Ology Group Join Fellow
Brand Qstore
27,169 Fellows
$5.00
POWER MINISHOP RATE 90%
58.80

Popular in Japan! Tatami Ergonomic Mattress Anti-bacteria Bedding Blanket Floor Mat Topper Protector


Customer who recommended this item
430 (Based on 481 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-14
Collection & Delivery Timeline Seller 2012-10-18
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7

Photo Review (121)

Customer Photo Review board

Highly Recommend Tatami queen size

Soft material , waiting for it to be to its original size as it was compressed .

Size:150*200 (Queen) Ready Stock | Color:Pink(+S$20)

Sep 18, 2017
jon*******
Aug 30, 2017
sie*******

Highly Recommend Ok

Okkkkkkkkkkkkkkkkkkk

Size:150*200 (Queen) | Color:Camel(+S$20)

+ Add this option
Aug 27, 2017
Mis*******
Aug 24, 2017
eve*******

Recommend thanks

thanks..............

Size:150*200 (Queen) | Color:Grey(+S$20)

+ Add this option
Aug 13, 2017
tze*******

Customer Review (481)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 22, 2017 ayu*******
Highly Recommend Sep 18, 2017 jon*******
Highly Recommend Sep 06, 2017 ali*******
Highly Recommend Sep 05, 2017 ell*******
Highly Recommend Sep 04, 2017 mad*******
Highly Recommend Sep 01, 2017 sar*******
Highly Recommend Aug 30, 2017 sie*******
Highly Recommend Aug 29, 2017 jun*******
Highly Recommend Aug 27, 2017 Mis*******
Highly Recommend Aug 24, 2017 eve*******

Item Q&A(95)

Status
Question & Answer
Date
Member
Notice
Seller

Exchange or Refund for any reason within 7 days upon receipt the item. we would suggest you to open the box upon receiving the item and refuse to accept it if you find any damage. If you only find out later, we could still arrange exchange at our warehouse however we are unable to pickup from your house. Appreciate your kind understanding.

Notice
Seller

For Self-Collection, you can collect next day after purchase with e-Tickets.

For Singpost Delivery, it will take 3-5 business days with no tracking number. We will not be responsible for any loss mail.

For Q-Xpress, it will take 2-3 business days with tracking info provided. It's highly recommended.

If you need the item urgently, we would recommend you to go for self collection as we do not operate courier company and thus we can't guarantee that there won't be any delay on their side.

For any other queries, please email us via ology.deal@gmail.com

FAQ
Seller

1. We have a local Warehouse of 2800 s.q. in Singapore. We can provide tailored service catered to your needs via email, SMS, phone call and even face to face at our sales counter. 2. We do take FULL responsibility on all products we sell. Unlike normal online sellers, we can't afford to commit fraud or just disappear whenever there is a big problem. (Sometimes you just have NO WAY to find them!) 3. We have been selling on qoo10 since 2011 with Thousands of Genuine Positive Reviews across a wide range of products for years. We do read and follow up all the reviews and seek for improvement to meet you 100% Satisfaction. For any item not in good condition, you can always contact us for a replacement.

FAQ
Seller

"Ology Warehouse" is located @ 1092 Lower Delta Road #07-04 (S) 169203 Open Mon-Sat 11am-7pm. For Warehouse Pickup or delivery related issue, pls SMS 8425-6347 or email ology.deal@gmail.com. It's a must to present your Qoo10 e-Ticket for pickup. Please refer to the e-ticket for the exact pickup location.

Unanswered
2017-09-24
chi*******
User

Hello,
Do you sell mattress cover for the tatami mattress?

Answered
2017-09-20
Ifo*******
User

I am trying to place order for 2 of these mattresses.Can I PICK THEM up at your store or ware house as i NEED THEM URGENTLY BY THIS WEEKEND?

User

Hi your item is meant for delivery would you like to pick it up in our warehouse or? if you wish to pick up let us know asap. and please noted that we willnot reimburse your delivery fee made.

Thanks

Answered
2017-09-18
pet*******
User

Is he size 120x200 back in stock ? Just wanted to double confirm. Your system says hack in stock 16-Sept...

User

apologies that we encountered shipping delay may reach in our warehouse this week. thanks

User

Noted with thanks. If it comes in today, or tomorrow, d let me know. Thx.

User

Noted with thanks

User

Order placed. #229687761.

User

noted with thanks

Answered
2017-08-12
bon*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-08-10
bon*******
User

the foam in the mattress is not smooth. certain part is hard & protruding. is it because it is still new?

User

Hi yes the item might not be flup up fully but the tatami mattress is not that soft as it was like a japanese mattress. you can wait for a few more days to get it back on there own shape as this is vacuumed inside the parcel for a couple of weeks thanks

Answered
2017-08-09
bon*******
User

my order no is 224265995 & 224265996. can you deliver this Friday 11th August? do drop me a call if this arrangement is ok. thanks

User

Hi the driver should contact you if you opt for delivery and you may schedule the date/time to the driver.

Answered
2017-07-29
ari*******
User

Hi My order No is 223298634〜223298636.
I want these items really soon so please kindly advise the date of ship out and the expected arrival date.

User

Hi. As advised on the purchase "stock coming 29 July" , we regret to inform you that we are still waiting for our shipment up to this moment. We will sent out your item as soon as we receive them and delivery normally takes 2 to 3 business days to arrive via Qexpress. Thanks so much for your kind patience.

User

thanks for your prompt reply. well, we must have delivered bed at least by 2-Aug otherwise, we do t have beds to sleep on that day. so delivery to our place by2-August is the must. we can comeover to your place to pick it up, if needed. Please let is know as soon as possible how to deal with this. I will wait for your reply.

User

Hi. We understand your concern, we will notify you later on once the shipment arrives so we can advise accordingly. Thanks so much.

User

URGENT!!!
Please give me reply on this ASAP.

User

Hi Customer, the item was already pick up and will delivered it by tomorrow. as delivery takes 2-3 working days from the pick up date. thanks

Answered
2017-07-19
Lrf*******
User

Can I come to collect ?

User

Your cart#? please? thanks

Address
1092 LOWER DELTA ROAD #07-04
Available during
11am-7pm Mondays to Saturdays
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