Min. $200.00 Purchase7 days from issued date
Min. $120.00 Purchase7 days from issued date
Min. $60.00 Purchase7 days from issued date
- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Qxpress - $33.27 ~
Free shipping over $35.00 purchase.
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Dear Valued Buyers,
We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date.
We would like to assist you over your frustration for the non-delivery of items issue.
Please check for the following:
[1. Check if the order address is correct. ]
[2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ]
[3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ]
[4.Facing improper handling of your order from seller ]
Should you face any of the above mentioned issues, please kindly send an email to [ firstname.lastname@example.org ] and we will gladly assist onto your case and help to process the refund.
Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's endHow to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress
Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the itemAny shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller endDefective item issue-Provide picture of the defective area of the received item-Shipping fee will be incurred from seller end
Delivery options1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox. Seller is NOT answerable for lost items if any, Customers Beware!2) Courier Qxpress - Courier fee is charged. Tracking number is provided. Item is delivered to your doorstep.Regarding Delivery by Qxpress (Monday - Friday)You can track your QXPRESS parcel here - http://www.qxpress.asia/gmkt.inc/Qxpress Tel. No.: +65-6434-8400Qxpress Email: email@example.comPlease note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!
All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!
Dear Customers ,1)Please check all items purchased from us upon receiving.2)Items that are faulty upon receiving will be entitled to a 1:1 exchange.3)Exchange must be requested using Customer Inquiry within 10 days from date of receipt.4)Exchange items must be mailed to address stated at the back of our envelope.5)Buyer will pay for all additional shipping costs.6)Once exchange item is received by us , we will immediately inform buyer and ship the replacement .7)Free Gifts from our promotion are not entitled to any Warranty.
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Received in good vondition. Fast delivery
Design:PU BOSTON MINI | Colour:Brown(+S$9) | FREE GIFT:Yes
Fast deliver.. n i love it..
Design:Nylon Large | Colour:Black(+S$16) | FREE GIFT:Yes
Fast delivery! Item received in good condition! Satisfied with the purchase!
Design:Simple Backpack | Colour:Black(+S$5) | FREE GIFT:Yes
Looks good. I will buy again.
Design:THE EMPORIUM | Colour:Camel Beige(+S$10) | FREE GIFT:Yes
Helped a friend to purchase but she commented quality is different from the seller she bought. Maybe that's why price slightly cheaper than another seller .
Design:Office Tote Boston Bag | Colour:Black(+S$8) | FREE GIFT:Yes
Design:Tote Boston Bag (Small) | Colour:Mix B(+S$6) | FREE GIFT:Yes
Design:Fold Shoulder Bag | Colour:Camo Khaki(+S$4) | FREE GIFT:Yes
Design:Boston Handbag (Large) | Colour:Black(+S$6) | FREE GIFT:Yes
Design:Multiborder Backpack | Colour:Dark Grey(+S$15) | FREE GIFT:Yes
Design:Tote Boston Bag (Large) | Colour:Black(+S$8) | FREE GIFT:Yes
We will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be ignored. If customers has ordered the wrong size/wrong color, it is best to cancel the order and make a new order again. This will help us work more efficiently to serve you.
Normal Mail is not traceable. When customers make a purchase and selected normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://tinyurl.com/njoc9kt (Singpost fined for delay delivery of 40,000 packages) please take note that there are a lot lost mail. http://www.straitstimes.com/breaking-news/singapore/story/singpost-fined-30000-losing-trolley-letters-20140402
When you realize this mistake, please go to "MyQoo10" to cancel your order and make the purchase again as long as the order is still "on request" status (which means we have not ship out). The following policy is introduced by Qoo10 that sellers are : - not allowed to change shipping address of customers - are only allowed to ship exactly what is being ordered in the system. Please do not send emails to seller or "Ask seller a question" in order to cancel your order or make changes. We are legally not able to do so.
hi. i have send you messages for 3 weeks now regarding my item that i did not recieve.. and you only reply the same msg everyday.. i even send u the pictures of it. are you guys really going to send it or not, otherwise refund my money. don't make me wait everyday.. or do u even have no plan to send it all? please reply asap and not the same msg I'm getting everyday.. going to be 1 month next week already.. not so reliable.. my order number 218970953 and it's $26.90 for your information. not easy to let go of this amount
Hi， We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)replied. thanks(Jul 11, 2017 00:48)
Restock for nylon mini black anytime soon?
Hi， We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)Hi， We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)(Jul 07, 2017 00:44)2-3wks. thanks(Jul 09, 2017 01:06)
Hi seller I'm looking for the mix f for tote Boston bag but according to the drop down selection there's only a mix b. Is that the same?
Hi， We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)yes same. thanks(Jun 19, 2017 09:50)
For mini classic backpack, wat is the height n can i put A4 things? Does it ve 2 side pockets for water bottle?
hi, for A4 size, we suggest you to take L. yes with side pocket. thanks
Would like to order the WEB Limited and classic mini but i need it urgent. Possible to recieve by Friday?
There isn’t any posted question about item.