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[POPULAR JAPAN BEST-SELLING BACKPACK ANELLO] Shoulder bag Rucksack Bag School Bag Backpack


Customer who recommended this item
2578 (Based on 2837 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
Pay only one shipping fee for purchasing multi items among same shipping fee group items in a cart. Moreover shipping fee is free when purchasing above $35.00 in a cart.
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Notice

Subject Register Date
Notification to Buyers Qoo10 customer center 2015-05-13
Return Exchange Policy (2) Seller 2016-05-04
Return Exchange Policy (1) Seller 2016-05-04
more
Manufacturer/
Place of origin
Oversea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Brief Description body bag messenger bag cross body bag outdoor bag suit for girl boy men women students BACKPACK ANELLO
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,177)

Customer Photo Review board

Recommend Received

Received in good vondition. Fast delivery

Design:PU BOSTON MINI | Colour:Brown(+S$9) | FREE GIFT:Yes

+ Add this option
Jul 28, 2017
syn*******

Recommend Fast deliver..

Fast deliver.. n i love it..

Design:Nylon Large | Colour:Black(+S$16) | FREE GIFT:Yes

+ Add this option
Jul 13, 2017
Tsp*******

Highly Recommend Good!

Fast delivery! Item received in good condition! Satisfied with the purchase!

Design:Simple Backpack | Colour:Black(+S$5) | FREE GIFT:Yes

+ Add this option
Jul 12, 2017
alt*******

Recommend Good Purchase

Looks good. I will buy again.

Design:THE EMPORIUM | Colour:Camel Beige(+S$10) | FREE GIFT:Yes

+ Add this option
Jul 10, 2017
whi*******
Jul 10, 2017 1
DTY*******

Customer Review (2,837)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jul 29, 2017 pch*******
Recommend Jul 28, 2017 syn*******
Highly Recommend Jul 23, 2017 lov*******
Not Recommend Jul 15, 2017 mtm*******
Recommend Jul 13, 2017 Tsp*******
Highly Recommend Jul 12, 2017 alt*******
netural Jul 11, 2017 yuk*******
Recommend Jul 10, 2017 whi*******
Recommend Jul 10, 2017 DTY*******
Recommend Jul 08, 2017 yon*******

Item Q&A(536)

Status
Question & Answer
Date
Member
Notice
Qoo10 customer center

Dear Valued Buyers, We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date. We would like to assist you over your frustration for the non-delivery of items issue. Please check for the following: [1. Check if the order address is correct. ] [2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ] [3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ] [4.Facing improper handling of your order from seller ] Should you face any of the above mentioned issues, please kindly send an email to [ help@qoo10.sg ] and we will gladly assist onto your case and help to process the refund.

Notice
Seller

Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached
-Provide picture of the item to seller end
-Shipping fee will be incurred from buyer's end


How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress

Notice
Seller

Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item


Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information
-Shipping fee will be incurred from seller end


Defective item issue
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end

Notice
Seller

Delivery options
1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox. Seller is NOT answerable for lost items if any, Customers Beware!
2) Courier Qxpress - Courier fee is charged. Tracking number is provided. Item is delivered to your doorstep.

Regarding Delivery by Qxpress (Monday - Friday)
You can track your QXPRESS parcel here - http://www.qxpress.asia/gmkt.inc/
Qxpress Tel. No.: +65-6434-8400
Qxpress Email: info@qxpress.sg
Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!

Notice
Seller

All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!

Notice
Seller


Dear Customers ,

1)Please check all items purchased from us upon receiving.

2)Items that are faulty upon receiving will be entitled to a 1:1 exchange.

3)Exchange must be requested using Customer Inquiry within 10 days from date of receipt.

4)Exchange items must be mailed to address stated at the back of our envelope.

5)Buyer will pay for all additional shipping costs.

6)Once exchange item is received by us , we will immediately inform buyer and ship the replacement .

7)Free Gifts from our promotion are not entitled to any Warranty.

FAQ
Seller

We will pack according to what customers has ordered in the system. Request to change size/color mentioned in the memo will be ignored. If customers has ordered the wrong size/wrong color, it is best to cancel the order and make a new order again. This will help us work more efficiently to serve you.

FAQ
Seller

Normal Mail is not traceable. When customers make a purchase and selected normal mail, we are not responsible for lost package and it also means that you cannot log non-receipt claim. http://tinyurl.com/njoc9kt (Singpost fined for delay delivery of 40,000 packages) please take note that there are a lot lost mail. http://www.straitstimes.com/breaking-news/singapore/story/singpost-fined-30000-losing-trolley-letters-20140402

FAQ
Seller

When you realize this mistake, please go to "MyQoo10" to cancel your order and make the purchase again as long as the order is still "on request" status (which means we have not ship out). The following policy is introduced by Qoo10 that sellers are : - not allowed to change shipping address of customers - are only allowed to ship exactly what is being ordered in the system. Please do not send emails to seller or "Ask seller a question" in order to cancel your order or make changes. We are legally not able to do so.

Answered
2017-07-08
ijk*******
User

hi. i have send you messages for 3 weeks now regarding my item that i did not recieve.. and you only reply the same msg everyday.. i even send u the pictures of it. are you guys really going to send it or not, otherwise refund my money. don't make me wait everyday.. or do u even have no plan to send it all? please reply asap and not the same msg I'm getting everyday.. going to be 1 month next week already.. not so reliable.. my order number 218970953 and it's $26.90 for your information. not easy to let go of this amount

User

Hi, We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)

replied. thanks
(Jul 11, 2017 00:48)

Answered
2017-07-04
sli*******
User

Restock for nylon mini black anytime soon?

User

Hi, We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)
Hi, We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)

(Jul 07, 2017 00:44)

2-3wks. thanks
(Jul 09, 2017 01:06)

Answered
2017-07-03
moc*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-07-03
moc*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-06-28
fre*******
User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

Answered
2017-06-18
kiy*******
User

Hi seller I'm looking for the mix f for tote Boston bag but according to the drop down selection there's only a mix b. Is that the same?

User

Hi, We will response to all inquiries as soon as possible.all inquiries and include your order number if any. We thank you for your understanding and support always. :)

yes same. thanks
(Jun 19, 2017 09:50)

Answered
2017-06-14
ncl*******
User

For mini classic backpack, wat is the height n can i put A4 things?
Does it ve 2 side pockets for water bottle?

User

hi, for A4 size, we suggest you to take L. yes with side pocket. thanks

Answered
2017-06-13
mar*******
User

Would like to order the WEB Limited and classic mini but i need it urgent. Possible to recieve by Friday?

User

yes. thanks

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