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★Premium Dress★ 2017 Mar Spring Sale - Latest Fashion for Office Party etc.


Customer who recommended this item
17 (Based on 21 reviews)
Customer Satisfaction Score
100%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 100%/100%
  • Service 100%/100%
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Notice

Subject Register Date
Non-receipt Claim issue Seller 2016-05-03
Return & Exchange Policy (Buyer Chose Wrongly) Seller 2016-05-03
Return & Exchange Policy (Defective / Wrong Item Received) Seller 2016-05-03
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Manufacturer/
Place of origin
Vientam Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description 70% Off. Ready Stock in SG, Super Fast Delivery. Free Gift.
BOOKMARK 1 2 3 4 5 6 7

Customer Review (21)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 03, 2016 sor*******
Recommend Mar 27, 2016 bot*******
Highly Recommend Mar 01, 2016 hoy*******
Highly Recommend Feb 28, 2016 jay*******
netural Feb 14, 2016 j.j*******
Recommend Feb 06, 2016 pre*******
Not Recommend Feb 02, 2016 kir*******
Recommend Jan 29, 2016 kwe*******
Highly Recommend Jan 29, 2016 Deg*******
Highly Recommend Jan 28, 2016 elm*******

Item Q&A(6)

Status
Question & Answer
Date
Member
Notice
Seller

Non-receipt Claim Issue (Buyer did not receive the item)

-If you still did not receive the item after order status have been changed to "Delivered", please email us at service@3princess.com with your order number within 7 days.
-We will check over the matter from our end
-Upon valid, you can inform whether you would like us to re-send the item to you or proceed for refund
-Shipping fee will be incurred on seller end

Notice
Seller

Change of mind from buyer's end

-Would like to change to other available products/size or does not want the item anymore
-Item must remain in their original condition, unused/unworn/unopen with their original packaging/tags/labels/seals intact
-Provide picture of the item to seller
-Shipping fee will be incurred from buyer's end

Note: Bra/Underwear is NOT exchangeable once sold for hygiene reasons.

How to submit return or exchange request?

-Please email us at service@3princess.com with your order number, photo of the item, and indicate which design / size to change to.
-We will assess the issue with provided photo and inform buyer on the exchange procedure.

Notice
Seller

Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item
-Please email us at service@3princess.com with your order number and photo of the item


Shortage of item or wrong item received
-Provide picture of the item contents within the parcel package
-Provide picture of the parcel package with the delivery information
-Shipping fee will be incurred from seller end


Defective item
-Provide picture of the defective area of the received item
-Shipping fee will be incurred from seller end

Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.

FAQ
Seller

First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm.


You can find the date that we send out your item in your qoo10 account. We update delivery status only after sending out, so if it shows item On Delivery, then it is indeed sent out.


If you chose Qxpress registered mail, please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.qxpress.asia/gmkt.inc/Tracking/TrackingShipment.aspx and check with the tracking ID provided in your order record. What we can check is the same as what you can check.


If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable.

FAQ
Seller

We send out items within 24 hours on business days (Monday - Friday). If order is placed after 5pm on Friday, it will be sent out the next Monday.

We use SingPost (for normal mail) and Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-3 working days to deliver, but sometimes longer, which is indeed not in our control.

FAQ
Seller

Sorry for the mistake or defect. We do our best but bad things do happen in life.

We will provide exchange and pay for postage fees incurred. Exchange in the case of wrong or defective item cannot be changed to other design / size.

Please keep the item in original conditions (unused with all tags and original packaging intact) and email us at service@3princess.com with your order number and photo of the item received. We will reply your email with further instructions.

While sending back, please leave a note in the parcel indicating the order number. Parcel without order number cannot be identified and will not be processed.

Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.

FAQ
Seller

Yes sure, as long as the item is in original conditions (unused, unworn, with all tags and original packaging intact), you may either drop by our place to exchange or do it via post within 7 days after receiving the item, however you have to bear postage fees for both ways if you do it via post.

Bra/Underwear is NOT exchangeable once sold for hygiene reasons.

Before dropping by or sending it back, please email us at service@3princess.com with your order number and indicate which design / size to change to. Please do not SMS us or leave inquiry on qoo10 regarding exchange, we must keep a record that is searchable. We will reply your email with further instructions on how to send it back for exchange.

When you send it back by post, please leave a note in the parcel indicating the order number and which design / size to change to as well. Parcel without order number cannot be identified and will not be processed.

Answered
2016-02-02
ngl*******
User

Hi, I will like to change the size of the dress that I bought from M to L. is that alright?

User

Hi, yes you may exchange, as mentioned in FAQ, for exchange, we need searchable records (Qoo10 enquiry system is not searchable), so please email us at service@3princess.com with your order number. Thanks.

Answered
2012-09-15
jen*******
User

hi,

i have received the item but it seem abit tight fo me kindly check can exchange the size to large size.
kindly advise,
hope to received yuor reply soon.

thank you.

User

Hi, as talked over the phone, you may drop by and exchange as long as the item is in original conditions. Thanks.

Answered
2012-09-11
jen*******
User

HI

THANKS FOR YR FAST REPLY I HD JUST ORDER FM YOU M SZIE BCOS I WENT MEASURE AGN MY WAIST IS AROUND 72CM. SHOULD BE OK IF I ORDER M? SORRY TO ASK IF SIZE M ABIT TIGHT ISNT POSSIBLE TO EXCHANGE TO LARGE SIZE.

kindly advise
THANKS.

User

Hi, it should be ok. If it does not fit, we provide exchange as long as the item is in original conditions. Thanks.

Answered
2012-09-11
jen*******
User

HI,

Kindly check if my waist is around 75cm should i get m size. i am interestedof getting this dress.

KINDLY ADVISE.

THANK YOU.

User

Hi, although the material is elastic but size M might be a bit too tight, we would suggest you choose size L. Thanks.

Answered
2012-07-02
eej*******
User

sorry for the wrong info, i mean 32 inch can fir into L size for W001?

User

pls refer to the other reply.

Answered
2012-07-01
eej*******
User

Hi, my waist is ard 32cm. can i fit into L size for W001?

User

Hi, it think it might be too big for you as you can see the waist of size L of W001 is 38x2cm, XS or S should be more suitable. Please refer to actual measurements listed in size chart. Thanks.

User

sorry for the wrong info.. i mean 32 inch.

User

Hi, 32inch is about 81cm+ so I'm afraid you cannot fit in size L of W001, which has waist of 76cm only. Thanks.

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