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★Premium Dress★ 2016 GSS - Latest Fashion for Office Party etc.


Notice

Subject Register Date
Non-receipt Claim issue Seller 2016-05-03
Return & Exchange Policy (Buyer Chose Wrongly) Seller 2016-05-03
Return & Exchange Policy (Defective / Wrong Item Received) Seller 2016-05-03
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Manufacturer/
Place of origin
Vientam Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description 70% Off. Ready Stock in SG, Super Fast Delivery. Free Gift.

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BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 17 (80%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Customer Review(21)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-09-03 sor*******
not recommendneturalrecommendHighly recommend 2016-03-27 bot*******
not recommendneturalrecommendHighly recommend 2016-03-01 hoy*******
not recommendneturalrecommendHighly recommend 2016-02-28 jay*******
not recommendneturalrecommendHighly recommend 2016-02-14 j.j*******
not recommendneturalrecommendHighly recommend 2016-02-06 pre*******
not recommendneturalrecommendHighly recommend 2016-02-02 kir*******
not recommendneturalrecommendHighly recommend 2016-01-29 kwe*******
not recommendneturalrecommendHighly recommend 2016-01-29 Deg*******
not recommendneturalrecommendHighly recommend 2016-01-28 elm*******
Item Q&A(6)
No. Question & Answer Member Date Status
NOTICE Non-receipt Claim issue Seller
NOTICE Return & Exchange Policy (Buyer Chose Wrongly) Seller
NOTICE Return & Exchange Policy (Defective / Wrong Item Received) Seller
FAQ I have not received my items, can you check delivery status? Seller

First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm.


You can find the date that we send out your item in your qoo10 account. We update delivery status only after sending out, so if it shows item On Delivery, then it is indeed sent out.


If you chose Qxpress registered mail, please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.qxpress.asia/gmkt.inc/Tracking/TrackingShipment.aspx and check with the tracking ID provided in your order record. What we can check is the same as what you can check.


If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable.

FAQ How long does shipping take? When will I receive the item after ordering? Seller

We send out items within 24 hours on business days (Monday - Friday). If order is placed after 5pm on Friday, it will be sent out the next Monday.

We use SingPost (for normal mail) and Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-3 working days to deliver, but sometimes longer, which is indeed not in our control.

FAQ I received wrong / defective item, how do I get exchange or replacement? Seller

Sorry for the mistake or defect. We do our best but bad things do happen in life.

We will provide exchange and pay for postage fees incurred. Exchange in the case of wrong or defective item cannot be changed to other design / size.

Please keep the item in original conditions (unused with all tags and original packaging intact) and email us at service@3princess.com with your order number and photo of the item received. We will reply your email with further instructions.

While sending back, please leave a note in the parcel indicating the order number. Parcel without order number cannot be identified and will not be processed.

Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.

FAQ I chose wrong size / design, can I exchange? Seller

Yes sure, as long as the item is in original conditions (unused, unworn, with all tags and original packaging intact), you may either drop by our place to exchange or do it via post within 7 days after receiving the item, however you have to bear postage fees for both ways if you do it via post.

Bra/Underwear is NOT exchangeable once sold for hygiene reasons.

Before dropping by or sending it back, please email us at service@3princess.com with your order number and indicate which design / size to change to. Please do not SMS us or leave inquiry on qoo10 regarding exchange, we must keep a record that is searchable. We will reply your email with further instructions on how to send it back for exchange.

When you send it back by post, please leave a note in the parcel indicating the order number and which design / size to change to as well. Parcel without order number cannot be identified and will not be processed.

20910092 Can I change size? ngl******* 2016-02-02 Answered
Hi, I will like to change the size of the dress that I bought from M to L. is that alright?
 
[Re] Can I change size?
Hi, yes you may exchange, as mentioned in FAQ, for exchange, we need searchable records (Qoo10 enquiry system is not searchable), so please email us at service@3princess.com with your order number. Thanks.
4216809 order no:27903414 (exchange size) jen******* 2012-09-15 Answered
hi,

i have received the item but it seem abit tight fo me kindly check can exchange the size to large size.
kindly advise,
hope to received yuor reply soon.

thank you.
 
[Re] order no:27903414 (exchange size)
Hi, as talked over the phone, you may drop by and exchange as long as the item is in original conditions. Thanks.
4170259 no:4169686 DRESS-W007 jen******* 2012-09-11 Answered
HI

THANKS FOR YR FAST REPLY I HD JUST ORDER FM YOU M SZIE BCOS I WENT MEASURE AGN MY WAIST IS AROUND 72CM. SHOULD BE OK IF I ORDER M? SORRY TO ASK IF SIZE M ABIT TIGHT ISNT POSSIBLE TO EXCHANGE TO LARGE SIZE.

kindly advise
THANKS.
 
[Re] no:4169686 DRESS-W007
Hi, it should be ok. If it does not fit, we provide exchange as long as the item is in original conditions. Thanks.
4169686 DRESS-W007 jen******* 2012-09-11 Answered
HI,

Kindly check if my waist is around 75cm should i get m size. i am interestedof getting this dress.

KINDLY ADVISE.

THANK YOU.
 
[Re] DRESS-W007
Hi, although the material is elastic but size M might be a bit too tight, we would suggest you choose size L. Thanks.
3454613 Size eej******* 2012-07-02 Answered
sorry for the wrong info, i mean 32 inch can fir into L size for W001?
 
[Re] Size
pls refer to the other reply.
3444353 SIZE eej******* 2012-07-01 Answered
Hi, my waist is ard 32cm. can i fit into L size for W001?
 
[Re] SIZE
Hi, it think it might be too big for you as you can see the waist of size L of W001 is 38x2cm, XS or S should be more suitable. Please refer to actual measurements listed in size chart. Thanks.
 
[Re] SIZE
sorry for the wrong info.. i mean 32 inch.
 
[Re] SIZE
Hi, 32inch is about 81cm+ so I'm afraid you cannot fit in size L of W001, which has waist of 76cm only. Thanks.