Min. $20.00 Purchase~2020.07.31
- UOB Credit card only
- Requires a minimum purchase of $200
- Payment over 3, 6, 12 or 24 months and pay no interest
- DBS Credit card only
- Requires a minimum purchase of $200
- Payment over 6 months and pay no interest
Free shipping over $50.00 purchase.
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Non-receipt Claim Issue (Buyer did not receive the item)-If you still did not receive the item after order status have been changed to "Delivered", please email us at firstname.lastname@example.org with your order number within 7 days.-We will check over the matter from our end-Upon valid, you can inform whether you would like us to re-send the item to you or proceed for refund-Shipping fee will be incurred on seller end
Change of mind from buyer's end-Would like to change to other available products/size or does not want the item anymore-Item must remain in their original condition, unused/unworn/unopen with their original packaging/tags/labels/seals intact-Provide picture of the item to seller-Shipping fee will be incurred from buyer's endNote: Bra/Underwear is NOT exchangeable once sold for hygiene reasons. How to submit return or exchange request?-Please email us at email@example.com with your order number, photo of the item, and indicate which design / size to change to.-We will assess the issue with provided photo and inform buyer on the exchange procedure.
Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the item-Please email us at firstname.lastname@example.org with your order number and photo of the itemShortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller endDefective item-Provide picture of the defective area of the received item-Shipping fee will be incurred from seller endNote: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.
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Very satisfied with the fast delivery. Ordered on the 28th and arrived on the 29th. Material good quality. Classic design simple but with elegance. Hope there are other colors coz I will definitely buy again this design.
Design:W003 | Size:M(+S$7)
Size, cotton quality and price are good but the belt is old and cannot be used anymore because skin is already peeling off in powdered form
Dress quality is good but the belt looks old the price can be cheaper
Design:W003 | Size:M(+S$9.90)
Item received in good condition with fast delivery. Come with the free gift also but the dress is too short for me and my high is 158cm.
Design:W004 | Size:S(+S$12)
Design:W006 | Size:S(+S$5)
Design:W004 | Size:M(+S$7)
Design:W002 | Size:S(+S$7)
Design:W005 | Size:S(+S$5)
Design:W004 | Size:S(+S$7)
Just to clarify, we double checked and measured again, the measurements listed on the page are accurate, design W-004 size S length IS 80cm. Thanks. by shop 2016-02-04
Design:W004 | Size:L(+S$7)
First of all, it does take time to send and deliver items to buyers. 2-5 working days is the norm.
You can find the date that we send out your item in your qoo10 account. We update delivery status only after sending out, so if it shows item On Delivery, then it is indeed sent out.
If you chose Qxpress registered mail, please click on the Tracking button in your order summary in your qoo10 account to find out the latest delivery status. Or, you may go to http://www.qxpress.asia/gmkt.inc/Tracking/TrackingShipment.aspx and check with the tracking ID provided in your order record. What we can check is the same as what you can check.
If you chose SingPost normal mail, unfortunately there's no tracking number and the parcel is not traceable.
We send out items within 24 hours on business days (Monday - Friday). If order is placed after 5pm on Friday, it will be sent out the next Monday.
We use SingPost (for normal mail) and Qxpress (for registered mail) to deliver the items to buyers. They usually take 1-3 working days to deliver, but sometimes longer, which is indeed not in our control.
Sorry for the mistake or defect. We do our best but bad things do happen in life.
We will provide exchange and pay for postage fees incurred. Exchange in the case of wrong or defective item cannot be changed to other design / size.
Please keep the item in original conditions (unused with all tags and original packaging intact) and email us at email@example.com with your order number and photo of the item received. We will reply your email with further instructions.
While sending back, please leave a note in the parcel indicating the order number. Parcel without order number cannot be identified and will not be processed.
Note: Please do NOT give negative review, contact us instead to get it exchanged. Once negative review is given, no further service would be provided. Thank you for kind understanding.
Yes sure, as long as the item is in original conditions (unused, unworn, with all tags and original packaging intact), you may either drop by our place to exchange or do it via post within 7 days after receiving the item, however you have to bear postage fees for both ways if you do it via post.
Bra/Underwear is NOT exchangeable once sold for hygiene reasons.
Before dropping by or sending it back, please email us at firstname.lastname@example.org with your order number and indicate which design / size to change to. Please do not SMS us or leave inquiry on qoo10 regarding exchange, we must keep a record that is searchable. We will reply your email with further instructions on how to send it back for exchange.
When you send it back by post, please leave a note in the parcel indicating the order number and which design / size to change to as well. Parcel without order number cannot be identified and will not be processed.
Hi, I will like to change the size of the dress that I bought from M to L. is that alright?
Hi, yes you may exchange, as mentioned in FAQ, for exchange, we need searchable records (Qoo10 enquiry system is not searchable), so please email us at email@example.com with your order number. Thanks.
hi,i have received the item but it seem abit tight fo me kindly check can exchange the size to large size. kindly advise,hope to received yuor reply soon.thank you.
Hi, as talked over the phone, you may drop by and exchange as long as the item is in original conditions. Thanks.
HI THANKS FOR YR FAST REPLY I HD JUST ORDER FM YOU M SZIE BCOS I WENT MEASURE AGN MY WAIST IS AROUND 72CM. SHOULD BE OK IF I ORDER M? SORRY TO ASK IF SIZE M ABIT TIGHT ISNT POSSIBLE TO EXCHANGE TO LARGE SIZE.kindly adviseTHANKS.
Hi, it should be ok. If it does not fit, we provide exchange as long as the item is in original conditions. Thanks.
HI,Kindly check if my waist is around 75cm should i get m size. i am interestedof getting this dress.KINDLY ADVISE.THANK YOU.
Hi, although the material is elastic but size M might be a bit too tight, we would suggest you choose size L. Thanks.
sorry for the wrong info, i mean 32 inch can fir into L size for W001?
pls refer to the other reply.
Hi, my waist is ard 32cm. can i fit into L size for W001?
Hi, it think it might be too big for you as you can see the waist of size L of W001 is 38x2cm, XS or S should be more suitable. Please refer to actual measurements listed in size chart. Thanks.
sorry for the wrong info.. i mean 32 inch.
Hi, 32inch is about 81cm+ so I'm afraid you cannot fit in size L of W001, which has waist of 76cm only. Thanks.
There isn’t any posted question about item.