JessCloset Join Fellow
Brand Qstore
19,257 Fellows


Customer who recommended this item
121 (Based on 134 reviews)
Customer Satisfaction Score
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (29)

Customer Photo Review board
Jun 19, 2017

Highly Recommend Item well received.

Good quality. Very fast delivery.

Type:Cardigans-A | Item code:16 | Size:Free Size

Mar 03, 2017
Feb 24, 2017
Feb 03, 2017

Highly Recommend Ladies cardigan

Received with thanks. Washing instructions stated for dry clean only!

Type:Cardigans-H | Item code:09 | Size:Free Size

+ Add this option
Jan 04, 2017

Customer Review (134)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 11, 2017 sum*******
Recommend Jun 19, 2017 chi*******
Highly Recommend Apr 29, 2017 car*******
Highly Recommend Mar 03, 2017 viv*******
Highly Recommend Feb 24, 2017 ann*******
Highly Recommend Feb 07, 2017 Sha*******
Highly Recommend Feb 03, 2017 vil*******
Highly Recommend Jan 04, 2017 yai*******
Highly Recommend Nov 29, 2016 hzy*******
Highly Recommend May 15, 2016 dew*******

Seller Information


  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(8)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

18320872 Preppy cardigan with horizontal stripes #Preppy kik******* 2015-07-16 Answered

Can i check with that is Preppy cardigan with horizontal stripes #Preppy is the same as Cardigan A-15 & Cardigan A-16

Noticed that the picture are the same. but difference price by $1.00
[Re] Preppy cardigan with horizontal stripes #Preppy
Yes, they're the same items. Different pages may have different offers. Regards, Jesscloset
13932243 Have not receive item..... nor******* 2014-07-18 Answered
Dear seller, I have not received my item and how come it says DELIVERED when it is not? :( My cart number is 88874436
[Re] Have not receive item.....
Hi, thank you for yoru message. Your parcel was sent out on 10 July via Singpost normal mail. It should be with you any day. The Qoo10 system automatically updates the item to delivered after 1 week. Your parcel is with Singpost and should be delivered anytime. Thank you for your patience, JessCloset
13321230 Cardigen D ang******* 2014-05-24 Answered
Hi, may I know if you are going to restock cardigan D? I have bought one cardigan D-15 and it's the last piece. I would like to buy more of cardigan D with different colours. Are you going to restock? If so, when? Thank you.
[Re] Cardigen D
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, JessCloset
12371114 size men******* 2014-02-28 Answered
Hi, is the cardigan suitable for a XS person?
[Re] size
Yes, it's absolutely fine. We would say that this fits sizes XS-M. Best regards, JessCloset
12314943 shipping phi******* 2014-02-24 Answered
Hi i would just like to inquire if you do ship here in UAE
[Re] shipping
Thanks for your query. Could you please forward us the link that allows you to purchase our items in the UAE? We can ship anywhere as long as customers can place their order through Qoo10. As we haven't had any customers from the UAE though, I'm afraid that we won't be able to advise you on the shipping charges until your order comes through. If you have further queries, please do not hesitate to contact us at Best regards, JessCloset
10920983 Grey con******* 2013-11-01 Answered
HI, is the grey true to picture? Do u have darker grey?
[Re] Grey
Hi, thank you for your message. The grey is a lighter grey. This item does not have a darker grey, but many of our other cardigans come in darker grey if you prefer that color. Thanks, Michelle
10647974 not received jes******* 2013-10-17 Answered
hi seller , i still not received my order
pls chk and adv ,thks
[Re] not received
Hi Thanks for your message and sorry for the slight delay with your order. Your parcel was sent on Oct 13 so it should be with you any day now. Sorry for the slight delay and thanks for your patience. Joey
9313723 Shipping time lou******* 2013-07-21 Answered
How long does it take to deliver the item?
[Re] Shipping time
Hi Thanks for your message. We usually send the orders on the same day (weekdays) if the orders received before 3pm. Delivery for local SG orders usually takes 2-3 working days by Singpost normal / Registered mail and 1-2 working days by courier. Regards! Joey

Policy & Notice

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