JessCloset Join Fellow
Brand Qstore
19,260 Fellows


Customer who recommended this item
287 (Based on 325 reviews)
Customer Satisfaction Score
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (87)

Customer Photo Review board
Jul 06, 2017

Highly Recommend Fast Delivery

Comfy material and worth buying.

Type:Cardigans-M | Color:16 | Size:Free Size(+S$2)

+ Add this option
Mar 16, 2017
Dec 08, 2015

Recommend Received

Fast....... .... ... delivery ! Thanks.

Type:Jacket-A | Color:7 | Size:S(+S$4)

Nov 29, 2015
Nov 21, 2015

Customer Review (325)

Customer Review board
Rating Feedback Date Written by
Recommend Jul 21, 2017 mer*******
Recommend Jul 06, 2017 stl*******
Highly Recommend May 31, 2017 cor*******
Recommend May 17, 2017 cri*******
netural Mar 20, 2017 wiw*******
Highly Recommend Mar 16, 2017 lin*******
Recommend Jan 25, 2017 fut*******
Highly Recommend Jan 06, 2017 gan*******
Recommend Dec 19, 2016 jen*******
Highly Recommend Nov 20, 2016 cmx*******

Seller Information


  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(24)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

26752661 Inquiry for the item from loh**** loh******* 2017-05-06 Answered
When are you going to replenish your stock? Most of your sizes are out
[Re] Inquiry for the item from loh****
Hi, Thanks for your message. Can i know which item you referring to? Cos most of the stock will not be replenish.
Regards Jesscloset
26001909 [About Item] Related Inquiries rea******* 2017-03-05 Answered
Which design/ option is the thickest?
[Re] [About Item] Related Inquiries
Hi Thanks for your message. The deign we have is not that thick, it just nice for Sg weather.
Regards Jesscloset
25537338 [About Item] Related Inquiries cel******* 2017-01-24 Answered
Is cardigan A (black) still available? It's still in stock here but in your other post (discount of $2.10), it's out of stock and only afew colours available
[Re] [About Item] Related Inquiries
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
18927530 exchange item ice******* 2015-09-03 Answered
hello. I've ordered M14 can I change to M15? I ordered 2 products of navy blue from you and I hope I can change one of it to another colour . can I?
[Re] exchange item
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at and I will give you further exchange details. Please remember to include your order number 151773670 and details of your request in the email. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset
18917040 Stock Availability ado******* 2015-09-02 Answered
Hi, will there be any restock for Cardigans- L - 14 (Black), size XL?
If yes, may I know when?
[Re] Stock Availability
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey
[Re] Stock Availability
Hi, what about Cardigan-L-11, size L? Will there be any restock for this?
[Re] Stock Availability
Thanks for your query. We're unable to restock this colour too. Apologies for any inconvenience caused. Regards, Jesscloset
18828303 Jacket B deb******* 2015-08-26 Answered
Hi there is option for jacket b - 1, 7 & 8. But the picture states 7,8 &9. What colour is jacket b 1?
[Re] Jacket B
Jacket B-9 is sold out. For Jacket B-1, please see attached image.
Regards, Jesscloset
17899548 Cardigan Type A oce******* 2015-06-11 Answered
Hi Seller,

I refer to the attached picture. May i know the color of the cardigan which the model on the left is wearing?
May i confirm the model on the right is wearing camel color, am i right?

Thanks in advance!
[Re] Cardigan Type A
That's the beige colour though please note the actual shade is slightly darker. Regards, Jesscloset
[Re] Cardigan Type A
Hi Seller,

Sorry for the confusion, i meant to ask: what is the color of the darker color cardigan in the attached photo?
[Re] Cardigan Type A
Thanks for your query. We currently do not stock this exact colour. The closest colour we have is dark grey. Regards, Jesscloset
16754667 cardigen K-10 black pri******* 2015-03-09 Answered
hi may i check for cardigen k-10 black. will be restocking?
[Re] cardigen K-10 black
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Only red is available. Sorry for any inconvenience. Thanks, Jesscloset

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