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MINISHOP RATE 90%
5 items on sale / 2,180 Fellows
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***SALE $6.90 ALL ITEM***[DRESSES]QUALITY FASHION APPARELS (DRESSES/TOP/JUMPER/JACKET/SUIT/SET)


Notice

Subject Register Date
How to submit Return or Exchange from buyer’s end? Seller 2016-04-21
Return & Exchange Policy Seller 2016-04-21
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material -
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(support@qoofashion.com.sg)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description -
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 1058 (72%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (347)

Customer Photo Review board
Jul 27, 2016 0 0
lye*******
Jul 14, 2016 0 0
sam*******

not recommendneturalrecommendHighly recommend item received

item received in good condition...

Code:QooF | Number:4 | Alphabet:D

+ Add this option
Apr 06, 2016 0 0
qoo*******

not recommendneturalrecommendHighly recommend My purchase

Love my orders! Thanks for free gift too, but not too sure the casing is for which hand phone model..

Code:DressA | Number:10 | Alphabet:E

+ Add this option
Mar 22, 2016 1 0
gan*******

not recommendneturalrecommendHighly recommend Dissatisfied

Material of the dress is very thin. Cutting of the lower part of dress is too low.

Code:QooG | Number:6 | Alphabet:E

+ Add this option
Mar 20, 2016 1 0
car*******

Customer Review(1,450)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-07-27 lye*******
not recommendneturalrecommendHighly recommend 2016-07-14 sam*******
not recommendneturalrecommendHighly recommend 2016-07-11 shu*******
not recommendneturalrecommendHighly recommend 2016-07-11 shu*******
not recommendneturalrecommendHighly recommend 2016-07-07 dap*******
not recommendneturalrecommendHighly recommend 2016-07-06 kek*******
not recommendneturalrecommendHighly recommend 2016-07-06 qin*******
not recommendneturalrecommendHighly recommend 2016-07-02 ngb*******
not recommendneturalrecommendHighly recommend 2016-07-01 Mar*******
not recommendneturalrecommendHighly recommend 2016-06-24 ste*******
Item Q&A(18)
No. Question & Answer Member Date Status
NOTICE How to submit Return or Exchange from buyer’s end? Seller
NOTICE Return & Exchange Policy Seller
23161712 Re : Cart number 103933893 sam******* 2016-07-20 Answered
  [Web] Re: Cart number 103988393
Hi seller, I just received my new dress QooF4E and the exchange of dress QooF2A. Before trying on the dresses, I did a check and found out that QooF2A has many defects on the dress. QooF4E is fine. I understand that from our previous messages that you told me that the material is not so good for QooF2A and the thread will snip off easily but I didn't expect that the thread will snip off even before I try it on. As this is a new piece, I believe that the defects are already there before it was mailed. I can see that there are 2 holes on the bust area and the sewing is badly done. As this is a second exchange, I don't mind bearing the postage for both sides or if possible I can pick up from you since you are staying in Jurong west. Let me know what's a good arrangement and thank you.
 

[Re] Re : Cart number 103933893
Hi, item was check before mailed and i am sure there wasnt any hole and photo was taken before sending. It might due to the material that cause the thread to break easily however it was warned before sending out. Due to our packed schedule and will not be in SG for the week after, we agree and shall do the exchange using postage as it will be our proof of sending and exchanging as well. Please mail the item to stated Blk 464 Jurong West St41 #09-626 S(640464). Hopefully we could settle the exchange before we are oversea. thanks.

 

[Re] Re : Cart number 103933893
Hi, thank you for your reply. I understand that a picture was sent to me before mailing out the item but as the picture was taken from afar thus might not be able to clearly show the defect. But like what you said, it might be due to the material's condition which causes this problem. Nevertheless, I appreciate your help in checking the item before sending. I will mail the item to you through normal mail as usual and will also enclosed a polymailer with a stamp attached and a return address. You can than send me the item using this polymailer. For the exchange, I would like to exchange to QooF04i. I will mail out the item to u by this weekend. Do let me know whether you are ok with this arrangement. Thank u once again.

 

[Re] Re : Cart number 103933893
Noted of your request. Will be waiting for the return package before mailing out QooF-4-I.

 

[Re] Re : Cart number 103933893
Hi, thank you for your reply. Ok I will send out the parcel by weekend and will msg u here again once I mailed out. Same as before please check for defects and stains before mailing out qoof4i. Thank u once again and have a great day ahead :)

 

[Re] Re : Cart number 103933893
Noted.

 

[Re] Re : Cart number 103933893
Hi I have just mailed out the parcel. Enclosed within is the exchanged dress and an empty polymailer with my return address and the stamps affixed. Kindly seal the polymailer up with scotch tape before mailing out as sometimes the tape on the polymailer is not sticky enough and might caused the dress to drop out during transit. Thank you for the trouble and do reply after u have received the item. Thks. :)

 

[Re] Re : Cart number 103933893
Hi, item received and exchange item was mailed today. Refer attachment.

 

[Re] Re : Cart number 103933893
Ok noted with thanks

23112244 Re: Exchange of dress and New order. sam******* 2016-07-17 Answered
  Hi, I have just placed a new order and made payment of one dress and my cart number is103988393. Please remember to send the exchanged dress QooF02A together with this new dress ( QooF04E ). Please also remember to check for defects and stains for both dresses to save the trouble of doing any exchange in future. Thank you.
 

[Re] Re: Exchange of dress and New order.
Hi, Noted of the exchange to QooF-2-A and new order of QooF-4-E. Both will be mail out using the same Singpost Smartpac. Thanks.

 

[Re] Re: Exchange of dress and New order.
Ok thank you.

 

[Re] Re: Exchange of dress and New order.
Welcome.

23108177 Re : exchange of dress sam******* 2016-07-16 Answered
  Hi, didn't receive any reply from u. Anyway please reserve Qoof2A for me for exchange and I will be purchasing another dress and making payment by today or tml. Will update u my cart number again. Please remember to check for defects and stains, especially Q00f2A as you mentioned it's material is thinner and not as good. This will save the trouble for both of us in case there's some problem with the dresses. Thank you for your kind advise previously and have a nice day :)
 

[Re] Re : exchange of dress
Noted.

23108170 Re : exchange of dress sam******* 2016-07-16 Answered
  Hi, didn't receive any reply from u. Anyway please reserve Qoof2A for me for exchange and I will be purchasing another dress and making payment by today or tml. Will update u my cart number again. Please remember to check for defects and stains, especially Q00f2A as you mentioned it's material is thinner and not as good. This will save the trouble for both of us in case there's some problem with the dresses. Thank you for your kind advise previously and have a nice day :)
 

[Re] Re : exchange of dress
Noted.

23095775 Re: Exchange of dresses sam******* 2016-07-15 Answered
  If I wanna buy another dress from you, how can we arrange shipment? Cause there's one exchange now and one new order now. And it's QooF2A right? Not QooF2F like what u mentioned in the previous msg. Thanks
 

[Re] Re: Exchange of dresses
Sorry typo. Purchasing will still need to proceed as usual the buying process in Qoo10. But will be shipped together with the exchange item if is the same timing.

 

[Re] Re: Exchange of dresses
Hi, thank you for your reply. Just need to check with you, cause by right the shipping cost back for the exchanged dress will be at the cost of the seller, but if I am purchasing a new dress and if you r mailing it together that means I will incur the full cost. Is there any discount for shipping if that's the case? Just need to check. Thanks

 

[Re] Re: Exchange of dresses
Hi, if item for exchange will be cost of buyer. If there's manufacture defect, etc. hole, unwashable stains will be cost of seller. If you want to save on shipping fee you can do a bank transfer to us but in this case Qoo10 will not have any rights to interfere in this transaction. Buyer will need to follow seller T&C and exchange policy which i do not recommend.

 

[Re] Re: Exchange of dresses
Hi ok I got it. Than I think u can mail them out together. By the way, can you please check throughly for defects and stains of QooF02A to save the hassle of an exchange again.. As u said that QooF2A's thread will snip easily.. Please let me know beforehand if there are any defects.. Thank u for the trouble. I will update u after I made payment for the other dress and let u know the cart number so that u can send out together. Btw, are u mailing both by Qexpress? Thanks alot

 

[Re] Re: Exchange of dresses
Hi, Noted of the exchange to QooF-2-A and new order of QooF-4-E. Both will be mail out using the same Singpost Smartpac. Thanks.

23023280 Re : QooG 12D and QooE12A return sam******* 2016-07-10 Answered
  Hi, I didn't receive any reply for earlier message. I have decided to exchange one piece instead as I am able to wash off the stain for the other piece. Please reply me as soon as possible as I am constantly asked to confirm delivery in q post. Thanks
 

[Re] Re : QooG 12D and QooE12A return
Hi please mail back item for exchange or refund. Thanks

 

[Re] Re : QooG 12D and QooE12A return
Ok I will do so and I will indicate my name and cart number in the parcel. I will also state the receiver's name as qoo10 fashion. Do keep a lookout for the mail. Please note that I will only exchange one dress as indicated in my earlier message. Thank you and have a nice day :).

 

[Re] Re : QooG 12D and QooE12A return
Noted with thanks.

 

[Re] Re : QooG 12D and QooE12A return
Thank you for your reply. Can I check who will be responsible for the shipping charges? And can I reserve one dress first for exchange in case it gets out of stock ? I will be mailing the item back latest by this weekend. Thank you.

 

[Re] Re : QooG 12D and QooE12A return
Hi, we will pay charges to sent the exchanged item to you. Sending back to us will be at your cost.
Please advise which item you would like to change. Thanks.

 

[Re] Re : QooG 12D and QooE12A return
Hi thank you for your reply. Ok noted and I have already prepared the parcel to send you back by normal mail. Will update u again regarding what dress I want to exchange to and after I mailed out. Just to check, those that are out of stock in your shop will you be restocking back? As I chose a few wanting to purchase again but realised that they are out of stock. Thanks

 

[Re] Re : QooG 12D and QooE12A return
Hi, sorry we are not doing any refill for the stocks. Thanks.

 

[Re] Re : QooG 12D and QooE12A return
Ok thank you. Anyway, I have already mailed out the parcel today and you should be receiving it within a week. Just need to check with you, I noticed 2 dresses you have which are pretty similar and they are QooF01H and QooF04E. One is made of cotton and the other is made of microfiber. Can I check with you which material is more stretchable and elastic And won't shrink after washing? And for these 2 designs which cutting is smaller and more body hugging? Thank you for your help and have a great day :)

 

[Re] Re : QooG 12D and QooE12A return
Hi, QooF-1-H is out of stocks. QooF-4-E material is better.

 

[Re] Re : QooG 12D and QooE12A return
Hi, may I know which design is more body hugging and stretchable ? As I can choose other Colours too. Thank u

 

[Re] Re : QooG 12D and QooE12A return
Hi, QooF-1-H is more body hugging and stretchable (no more stocks only 1 colour).
QooF-4-E material is stretchable and body hugging too but not as much as QooF-1-H.
If compare the material which 1 is better i will say is QooF-4-E. Thanks.

 

[Re] Re : QooG 12D and QooE12A return
Hi thank you for your reply. After comparing the pictures I think I will do an exchange for the design number QooF02A. As this is the last piece and it's a light Colour, can you check throughly to ensure there are no defects and stains before mailing it out? Thank you so much for the trouble. :) Do let me know here when you have received the parcel and after you send out the item. Thank you so much :)

 

[Re] Re : QooG 12D and QooE12A return
noted. we have receive the parcel. My sincere advise is to take QooF-4-E as we only do a 1 time complimentary exchange. 2nd time will be at buyer cost.
QooF02A stitching easily break when stretch due to the material. However, if you insist on getting it we will still sent this out on Monday. If you have change your mind, please let us know latest by Sat night. Thanks.

 

[Re] Re : QooG 12D and QooE12A return
Hi, thank you for your reply. As QooF02A is yellow in Colour, is the material thinner than the material of QooF04I? I am considering your advise now and will need more opinions. Thanks and appreciate your help. If possible, do u mind sending a true picture of QooF02A and QooF04I in Qtalk? As I am using Qtalk now to message u. As I saw a buyer post a review picture of QooF04I in your shop and I find that it looks rather big in cutting that's why i decided to get QooF02A instead. So now I am in a dilemma after hearing your advise. Thank you for your help

 

[Re] Re : QooG 12D and QooE12A return
No obligation. QooF-2-F is thinner material (silky-like) colour is slightly lime green to yelllow. QooF-4-I material slightly thicker (cotton-like) flat measure the waist area is around 31cm.

 

[Re] Re : QooG 12D and QooE12A return
Hi thank you for your reply. Can you please provide me with the flat measurements of the bust, waist and hip for both dresses? And it seems that one is longer than the other.. And for one of the dress the back design there's a hole? Please provide me with a picture in Qtalk if possible.. Thank You for your help will give u a good review after the exchange. ;)

 

[Re] Re : QooG 12D and QooE12A return
Hi, sorry we do not have Qtalk using desktop.
QooF-4-I; Bust size 33cm Waist 31cm Hip 34~35cm Length 75cm
QooF-2-F; Bust size 28cm Waist 32cm Hip 33cm Length 82cm
Above measurement without stretch.

Attached back photo.

23009299 QooG 12D and QOOE 12A Exchange sam******* 2016-07-08 Answered
  Hi I have purchased 5 dresses from you. I realised that 1 dress code number QooG 12D is not accurate according the measurements. It's around 9 cm bigger on the waist measurement as compared to the other 4 dresses and there's no way I can wear it. For another dress, QOOE 12A, there's a black stain on the dress. Since you are a local seller, is there any way whereby I can mail it back to you for an exchange? I haven't confirm my deliverery on all dresses.. Please revert on this matter asap. Thank you.
 

[Re] QooG 12D and QOOE 12A Exchange
Hi, please mail back the 2 item to Blk464 Jurong West Street 41 #09-626 S(640464). We will process with the refund once we received the item. Thanks.

23009285 QooG 12D and QOOE 12A Exchange sam******* 2016-07-08 Answered
  Hi I have purchased 5 dresses from you. I realised that 1 dress code number QooG 12D is not accurate according the measurements. It's around 9 cm bigger on the waist measurement as compared to the other 4 dresses and there's no way I can wear it. For another dress, QOOE 12A, there's a black stain on the dress. Since you are a local seller, is there any way whereby I can mail it back to you for an exchange? I haven't confirm my deliverery on all dresses.. Please revert on this matter asap. Thank you.
 

[Re] QooG 12D and QOOE 12A Exchange
Hi, please mail back the 2 item to Blk464 Jurong West Street 41 #09-626 S(640464). We will process with the refund once we received the item. Thanks.

 

[Re] QooG 12D and QOOE 12A Exchange
Hi, I think I will just return one item as I figured i can wash the black stain away. I'll just change the piece which is too big. Can I send back by normal mail? And can I do an exchange instead and not a refund? Thank u

 

[Re] QooG 12D and QOOE 12A Exchange
Yes. Please sent back the item for exchange or refund. Thanks.

 

[Re] QooG 12D and QOOE 12A Exchange
Ok I will do so and I will indicate my name and cart number in the parcel. I will also state the receiver's name as qoo10 fashion. Do keep a lookout for the mail. Please note that I will only exchange one dress as indicated in my earlier message. Thank you and have a nice day :).

 

[Re] QooG 12D and QOOE 12A Exchange
Noted with thanks.

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