Bernabeu
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MINISHOP RATE 90%
16.90

Quality Luxury dress and shirt / Chiffon / Lace/ Cotton /New Arrival* Bernabeu


Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (China)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Item Q&A(3)

Status
Question & Answer
Date
Member
Answered
2013-10-15
ade*******
User

my order no 36493305 order date 25 oct 2013 till now i yet to receive item.

User

Dear customer,
The goods have been sent out.Chinapost registered airmail will takes about 3-4 weeks.
I just query for you, has a track record.
tracking number:RB434542633CN
Query the address: http://www.17track.net/cn/result/post.shtml?nums=RB434542633CN
Thank you for your support.
Regards

Answered
2013-07-31
ame*******
User

Hello,

Regarding the inquiry earlier, I have successfully received the dresses. Thank you for giving me the link to the tracking service.

However, I regret to inform you that the cutting is too small for me. I would wish to exchange for a bigger size, which is L size. Is there any way I can do this? Do I need to send the item back?

For your reference, my order numbers are 34742825 and 34742826

User

Dear Customer,
We are willing to change for you.
1) First of all Please email us (liut0007@hotmail.cn) the following information to check your orders and confirm the delivery address

a) Customer name:
b) Customer Delivery address:
c) Customer contact no.:
d) Date of Delivery:
e) Gmarket order no. (or Cart no.)
f) Exchange item(s):
1) from ??? to ???
2) from ??? to ???
3) from ??? to ???
4) from ??? to ???
*We can’t provide any meet-up or self-collection due to time constraint and seek for your understanding.
*The exchange request should be within 1 week from the delivery date, otherwise it will be rejected.
*The total amount of the exchange items should not be less than the total amount of the return items, the excessive amount will be ignored if it happens.
*Please take note any return mail (bernabeu) without following missweet shop procedure will be rejected.

thanks and good day:)

User

Hello,

Thank you. I've sent the email. However, how do i send the dresses back to you? Thanks!

User

Hi,
We have sent the information to you.
Thank you again for your support.

User

Hello,

May I ask where did you send that information? I did not receive instructions to send the dresses back. Furthermore, when I try to email the email given to me by you, using my hotmail account, it keeps bouncing back and I'm unable to send the email. I've used my gmail to send the email. Can you please check if the email has reached you? My email is (yatokagami@gmail)

Thank you for your patience with this matter.

User

Hi
I here have not received your email, you can try again sent to my email.liut0007@hotmail.com
In addition I also try to send email to your email, please check if received

User

Hello,

I've sent you the email with the information you need. Can I know what should I do next? Thanks.

User

Hi
I have send you email the shipping address and details, pay attention to check,
Good day

User

Hi,

I noticed that we would have to pay for the shipment when you are sending the item back to us. How are we going to do that?

Thanks!

User

Dear customer,
When we received your return, We will arrange shipment for you immediately.
from our side to Sin is 7S$.
You can top-up in here
( http://list.qoo10.sg/item/POSTAGE/411386804?sellerview=on ).
Choose the Item Qty 7.
After place order, please leave a message to us.
thanks~

User

Hello,

I already have sent the item to my post office. I hope we are still within the 1 week exchange.

As for the resending of the package from you to me again, will the shipping I pay for be registered?

Thanks for your patience!

User

Dear customer,
Please first top-up shipping costs(S$7),When we received your return to clothes, we will immediately send a new size for you.
thanks~

User

Hi,

I've noticed that my item has reached China and you might be expecting it soon. When you do send it back, will be it registered? and when can I receive the dresses?

User

Hi,
I received your return today,I received your return today, but I'm very sorry, TZ3541 no XL size, because many factories are here in the fall and winter, summer dress size is not very full, you see can change the other, we have new products recently oh,
Good day,

User

Hi
Can you send me the URL so that I can re-choose other dress.

User

Hi,
http://list.qoo10.sg/item/QUALITY-LUXURY-DRESS-AND-SHIRT/410630471?sellerview=on
Looking forward to your reply as soon as possible,
Best wishes,

User

Hi, I have selected WS1071,size L, please advise what should I do next. Do I have pay anymore money?

User

Hi,
Thank you for your reply, this is ok, the dress in stock can arrange delivery soon, just WS1071 more expensive than TZ3541 s $5, need to replenish price difference oh,
Thank you again for your support and understanding,
Best wishes,

User

Hi Please advise how do I pay the $5, can you show the the step or URL that I can make payment

User

Hi,
You can top-up in here
( http://list.qoo10.sg/item/POSTAGE/411386804?sellerview=on ).
Choose the Item Qty 5.
After place order, please leave a message to us.
thanks~

User

Hi, I have done just done the payment of $5. Please advise when will I get the dress. Have they shipped out the 1st dress.
Thank you.

User

Hi,
I have received your message, we will arrange shipment, two dress shipped together, a week is expected to receive, thank you for your understanding,
Good wishes,

Answered
2013-07-27
ame*******
User

Hello, it's been 2 weeks since I've purchased my dresses from you. I have still yet to receive them. Are you able to check the location of the package? Also, what if I do not receive the dresses? Can I ask for a refund?

My order number is 34742825 and 34742826

Thanks!

User

hi,
The goods have been sent out.Chinapost registered airmail will takes about 3-4 weeks.
I just query for you, has a track record.
tracking number:RB255270776CN
Query the address: http://www.17track.net/cn/result/post.shtml?nums=RB255270776CN
Thank you for your support.

Address
Zhejiang Jinhua Yiwu
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