||How to submit Return or Exchange from buyer’s end?
||Return & Exchange Policy
|23784148 ||Shipment request ||sow******* ||2016-09-09 ||Answered|
| ||Hi seller, my order no is 187330287 & 187330288. May I know when my items will be shipped out as I need them before 17 Sep. I've selected the qxpress as my shipment option. Thanks! |
[Re] Shipment request
Hi Buyer, items have been picked up by Qxpress yesterday. You should be receiving it within 1 or 2 working day. Thanks.
|23720025 ||Material ||Wen******* ||2016-09-05 ||Answered|
| ||May I know what type of material is this item Kara TOP ? Thank you . |
|23385126 ||Restock ||lum******* ||2016-08-08 ||Answered|
| ||Will there be restock for Jaclyn top Mint and Pink colour? Thanks :) |
Let us check and get back to you, thanks
|22520597 ||Tamie top ||wah******* ||2016-05-29 ||Answered|
| ||Hi seller |
What material? Is white colour transparent?
[Re] Tamie top
Hi, it's not transparent. It's hanako fabric.
|22511469 ||Shipping Request ||jac******* ||2016-05-27 ||Answered|
| ||Hi, May I know when will you arrange the clothes to be shipped out? It still show under shipping status. Btw, are the clothes free size? I notice there are no selection of sizes when I ordered the clothes. What if the clothes is too big, can I refund back? |
[Re] Shipping Request
Dear buyer, may I have your order number to check ? Clothes are free size, all measurements are stated clearly on the web. We do not give refund if the size does not fit.
Is your order 175276260? 3 items by Qxpress? Pick up has been arranged today. They have yet to update the system. You should be receiving your items tomorrow or latest monday.
|22474269 ||Top bought but sizes are different ||syu******* ||2016-05-25 ||Answered|
| ||Hi, |
I have receive the clothing that I have ordered, material quality is good but I have a few questions:
1) refer to my pic, I have ordered 2 different models of top and both sizes for the chest part are the same however when I wore it, the black fit comfortably yet the white one is tight. Why is it so?
Any manufacture error?
2) secondly, refer to the pic. The white top, there's an inner piece. But that inner piece is so short that it's just covering my collar bone instead of chest part. Im suppose it should be covering till my chest part right? Is it manufacture error?
For above both case, if it's not manufacture error, is it possible for me to get a refund for the white top or am I able to exchange for another top?
Hope to hear from you soon.
[Re] Top bought but sizes are different
Dear Buyer, we will check and revert to you. Thanks.
|21957723 ||Item not receive. ||lim******* ||2016-04-25 ||Answered|
| ||Hi my item number is 101778929 |
[Re] Item not receive.
Thank, I will check and get back to you ASAP.
|21933959 ||Item not receive. ||lim******* ||2016-04-24 ||Answered|
| ||I have not receive my item yet. Its been weeks |
[Re] Item not receive.
Oh dear. We have posted our all orders. Can I have your order number please?