RECOCOCHI
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【Samantha Thavasa Petit Choice】 Direct Japan Bag simple ribbon plate Long Lady wallet purse


Customer who recommended this item
72 (Based on 83 reviews)
Customer Satisfaction Score
87%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 80%/100%
  • Service 90%/100%

Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-23
Manufacturer/
Place of origin
Japan Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (28)

Customer Review (83)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 13, 2017 hor*******
Recommend Sep 28, 2017 jun*******
Highly Recommend Sep 15, 2017 ele*******
Highly Recommend Sep 11, 2017 ram*******
Highly Recommend Sep 11, 2017 bel*******
Recommend Sep 06, 2017 ser*******
Recommend Sep 01, 2017 ong*******
Highly Recommend Aug 22, 2017 ter*******
Recommend Aug 18, 2017 cla*******
Highly Recommend Aug 14, 2017 pen*******

Item Q&A(30)

Status
Question & Answer
Date
Member
Notice
Seller

Return & Exchange Policy

1. Any return of exchange of items will be applicable within 7 days upon receiving of item.
2. Shortage/ Wrong item received:
- Provide picture of item contents within the parcel package.
- Provide picture of the parcel package with the delivery information.
3. Defective item:
- Provide picture of the defective area of the received item.
4. Buyer’s change of mind:
- Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
- Provide picture of the item to seller end.
- Shipping fee will be incurred from buyer's end.

How to submit Return or Exchange from buyer’s end?

- Login to your buyer account: MyQoo10 > Shopping List > Cancel/Refund/Non-Receipt > Select “Cart No.” > Select “Return” or “Exchange” under ‘Apply & Remark’.

Answered
2017-09-18
ash*******
User

I have purchased the item on the 13th Sep'17. May i know when will the item be shipped as status has been "shipping requested" since 14th Sep'17?

User

Hi please advice your cart number or order no we check for you now.

User

Hi... items has not been sent out.. Please check.

User

Hi please advice cart no or order no we check for you now.

Answered
2017-09-08
des*******
User

Hi seller do u sell charm of this design. In sales fr Japan fr Jul 17. Hope to hear fr u soon. Thank you so much

User

Hi sorry we only selling bag currently no keychain available.

Regards

Answered
2017-08-17
p02*******
User

Hi, will you be restocking item B black Colour?

User

Hi sorry there is no restock of Option B black.

Answered
2017-08-10
jyo*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-07-11
rac*******
User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

User

Secret Inquiry

Answered
2017-07-07
emi*******
User

Hi are these authentic?

User

Hi yes.

Answered
2017-07-05
nih*******
User

Hi do u have an email? :)

User

octoberzy@gmail.com

Answered
2017-06-30
hel*******
User

Hi,
I got this as a gift for someone and previously the parcel was lost so a same design navy colour was chosen as a replacement since black colour was out of stock,however the person doesnt like navy and wish to change to black if there is stock. Can i do an exchange?

User

Hi, for exchange you may need to shipping back the item to us in another 1-2 days, is it okay for you?

User

How do i return it and where do i ship to?

User

Please return item in Original condition to the address:

29 JURONG WEST STREET 41 #13-02 SINGAPORE 649411 ATTB: RECOCOCHI

by SingPost normal mail and kindly shipping back to us by tomorrow. You could recycle use plastic envelope and bubble wrap to avoid additional cost.

User

Hi sorry i was not in singapore, i will ship the item out on thursday is that possible?

User

Hi since you are overseas. Kindly return the item back to us by this Thursday via SingPost normal mail. Thank you.

User

I have posted out the item today. Thank you.

User

Noted thanks for update.

User

You would be sending out the black colour one back to me after u receive the wallet right?

User

Hi black Option B no restock, would you like to refund instead?

User

Hi, yes i would take the option of refund. Thank you. Sorry for the trouble

User

No problem kindly login your Qoo10 and select this order no and click refund button for us to proceed.

User

The order is made more than a month ago so there is no button for me to click refund. Is there another way?

User

In this case, please contact Qoo10 directly, and they will refund to you instead of us. Thank you.

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