JessCloset Join Fellow
Brand Qstore
18,145 Fellows



Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 705 (90%)
This chart shows buyer's satisfaction level.
Feedback Reward D
product 20%
price 20%
delivery 20%
service 20%

Photo Review (258)

Customer Photo Review board
Feb 08, 2017
Nov 15, 2016
Nov 15, 2016

Highly Recommend Recommended

Second order for my friends Good material fast shipping

Colour:Hot pink | Size:L

Oct 28, 2016
Sep 26, 2016 1

Customer Review(813)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2017-03-06 san*******
Highly Recommend 2017-02-28 hoy*******
Highly Recommend 2017-02-08 hcp*******
Highly Recommend 2016-12-30 hoy*******
netural 2016-12-13 wyn*******
Recommend 2016-12-07 let*******
netural 2016-11-20 ing*******
Not Recommend 2016-11-16 chu*******
Recommend 2016-11-15 the*******
Recommend 2016-11-15 sam*******

Seller Information


  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(38)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

23839086 Hi 88l******* 2016-09-14 Answered
Hi when are u gona drop the price to 2.90..??
[Re] Hi
Hi Thanks for your enquiry. The promotions are controlled by Qoo10, not us, so I can't be sure when the next one will happen. We have 3-4 different promotions every week though, so please check back regularly! Thanks Jesscloset
23796883 Have not received the item 88a******* 2016-09-10 Answered
Dear Seller,
my ordered item was not delivered yet.
[Re] Have not received the item
Thanks for your message. Your item already sent out on 8/9/2016.
Delivery for local SG orders usually takes 2-3 working days by Singpost normal / Registered mail and 1-2 working days by courier.
Please be advised, however, that postal delays can happen and we cannot guarantee that your parcel will definitely arrive by a certain date.
Lost mail: We strongly advise customers to select registered mail or Qxpress courier. We are not responsible for lost items sent by normal mail.
Regards, Jesscloset
23783773 M Size sun******* 2016-09-09 Answered
What is the measurement for the sleeve opening for M size?
[Re] M Size
Hi, Thanks for your message. The opening of the sleeve is 22cm.
Regards Jesscloset
23723529 Color Hak******* 2016-09-05 Answered
Hi i could like to order all clr wif 4 difference size.
Pls adv
[Re] Color
Hi you can proceed to choose the color & size that you want.
Regards Jesscloset
[Re] Color
Stil $2.90 for each?
[Re] Color
Hi, Thanks for your enquiry. Its $4.90 The promotions are controlled by Qoo10, not us, so I can't be sure when the next one will happen. We have 3-4 different promotions every week though, so please check back regularly! Thanks Jesscloset
21406189 BUTTONLESS OFFICE / CASUAL BLAZER / OFFICE JACKET 8530 hel******* 2016-03-16 Answered
Hi Seller, May I know when will you re-stock the peach colour ?
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
21404589 Out of stock dor******* 2016-03-16 Answered
Hi Seller,

I have purchased the blouse from you before and i love the cutting so much. May i know when will be be re-stocking white color S size? I would like to purchase from you again.

[Re] Out of stock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
21201185 cart no: 101105773 dhu******* 2016-02-29 Answered
Hi when will you send my order?
[Re] cart no: 101105773
Hi,Thanks for your message. Your orders already sent out today.
20090814 Size Enquiry jac******* 2015-12-02 Answered
Hi, we would like to order bulk purchase but do you have Size S available? or when is the next shipment for Size S?
We ordered Size M but is too big so we need Size S. Estimated order 40pcs (Size S to the largest). Looking forward to hear from you soon, thanks!
[Re] Size Enquiry
Hi Thanks for your message. We have Size S only for the Hotpink, Green & Blue. The rest of the color we have the size.