JessCloset Join Fellow
Brand Qstore
16,486 Fellows
POWER MINISHOP RATE 90%
0.00

Sleeveless U neck dress -Z9541


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

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BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 414 (89%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (120)

Customer Photo Review board
Sep 11, 2016 0 0
Jun*******
Sep 08, 2016 0 0
sam*******
Sep 08, 2016 0 0
jol*******
Sep 01, 2016 0 0
ong*******
Aug 23, 2016 0 0
nao*******

Customer Review(462)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-09-18 fon*******
not recommendneturalrecommendHighly recommend 2016-09-08 lin*******
not recommendneturalrecommendHighly recommend 2016-09-08 sam*******
not recommendneturalrecommendHighly recommend 2016-09-08 jol*******
not recommendneturalrecommendHighly recommend 2016-09-06 toh*******
not recommendneturalrecommendHighly recommend 2016-09-06 jes*******
not recommendneturalrecommendHighly recommend 2016-09-02 jas*******
not recommendneturalrecommendHighly recommend 2016-09-01 evy*******
not recommendneturalrecommendHighly recommend 2016-09-01 fur*******
not recommendneturalrecommendHighly recommend 2016-09-01 ong*******
Item Q&A(21)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

23500923 Change size gel******* 2016-08-17 Answered
  Hi I bought 2 dress,i think the size is too small for me ,do you think I can change it to M?
 

[Re] Change size
Hi
Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email.
Thanks, JessCloset

23485933 Restock jen******* 2016-08-16 Answered
  Any restock on black?
 

[Re] Restock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

23471139 Item send wrong jun******* 2016-08-15 Answered
  My item is send wrong as it come a different kind of dress not the one I want
 

[Re] Item send wrong
Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Thanks, JessCloset

23450269 Bust size soh******* 2016-08-13 Answered
  My Bust is 93cm,so L size not fit ?
 

[Re] Bust size
Hi Thanks for your message. L size bust is 86cm. I afraid it can't fit you. It will be too thight.
Regards Jesscloset

23398380 Size to fit jol******* 2016-08-09 Answered
  I'm a uk12 wearer wondering if L size able to fit me?
 

[Re] Size to fit
Hi
As size standards can differ depending on which size chart one uses, we advise you to check your own measurements against the measurements we have online before making your selection.Regards, Jesscloset

23389423 About my order sel******* 2016-08-08 Answered
  Hi Seller

I have ordered two piecss of Z9541. The colour should be 1 x Beige & 1 x Black. Both are Small Size.

My apology that I have clicked on the Beige colour twice.

Pls. amend accordingly.

Thank you.

Selin
 

[Re] About my order
Hi, Thanks for your message. Will change it for you & your orders will send out today.
Regards Jesscloset

13544487 item no receive Rin******* 2014-06-13 Answered
  hi i havent receive my item yet order num is :41962669.thanks
 

[Re] item no receive
Hi Thanks for your message. Sorry to hear your parcel hasn't arrived yet. At this stage, we will have to assume that it is probably lost. As your order was made nearly two months ago, could you email us and let us know if you've contacted us before about this? Our email address is JessClosetCS@gmail.com. Please include your order number in the email. Thanks for your patience, Joey

13478202 What Size jas******* 2014-06-08 Answered
  My height 159cm, weight 43kg. What size should I order? I want White and blue.
 

[Re] What Size
Hi
Thanks for your query. The cutting is quite small, so we'd recommend the S size for you. Regards, JessCloset