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SOFINABUY NOW OR REGRET[SOFINA] KEVIN老师推荐 Sofina Primavista Ange Long Keep Base UV SPF25 PA++♥Sebum Free

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Notice

Subject Register Date
CHANGE ORDER INFO Seller 2017-06-09
Disclaimer: Singpost Normal Mail Delivery Method Seller 2017-06-09
FREE RETURN WITHIN 14 DAYS OF PURCHASE Seller 2016-03-01
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Manufacturer/
Place of origin
Sofina / Sofina Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(customer.care@yuyucollection.com.sg)
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
Brief Description Over 85% of users who had used Sofina Primavista Ange Long Keep Base UV SPF25 PA++ said they will buy again! Try it and you will understanding why!!!
BOOKMARK 1 2 3 4 5 6 7
Customer who recommended this item
1486 (Based on 1554 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (548)

Customer Photo Review board
Jun 28, 2017
cwy*******
Jun 27, 2017
ir1*******

Recommend Item received

Good product with good condition, 2nd purchased!

Type:Long Keep Base UV SPF25++ (Normal-Oily Skin)

+ Add this option
Jun 25, 2017
the*******
Jun 21, 2017
gil*******

Highly Recommend Received

First time trying out product . A little exp

Type:Powder Foundation Casing - 3rd Year (2722)(-S$6.80)

+ Add this option
Jun 21, 2017
sbe*******

Customer Review (1,554)

Customer Review board
Rating Feedback Date Written by
Recommend Jun 28, 2017 cwy*******
Recommend Jun 27, 2017 twe*******
Highly Recommend Jun 27, 2017 lil*******
Recommend Jun 27, 2017 ir1*******
Recommend Jun 25, 2017 the*******
Recommend Jun 25, 2017 lis*******
Recommend Jun 24, 2017 che*******
Recommend Jun 24, 2017 win*******
Recommend Jun 24, 2017 Qqs*******
Recommend Jun 23, 2017 fen*******

Seller Information

YuYu

  • Address : M38 38 JALAN PEMIMPIN #05-11
  • Available during:MON~FRI : 9:00am - 7:00pm
Item Q&A(130)
No. Question & Answer Member Date Status
NOTICE CHANGE ORDER INFO Seller
NOTICE Disclaimer: Singpost Normal Mail Delivery Method Seller
NOTICE FREE RETURN WITHIN 14 DAYS OF PURCHASE Seller
FAQ Delivery time frame for Singpost Smartpac, Qxpress Seller

Singpost Smartpac 2-3 working days (Tracking is available, in the event no one is at home the parcel will be in your letterbox) - Reliable Qxpress Courier 1-3 working days (Tracking is available within 1-2 working days) - Reliable

FAQ Our Operating Hours and Self-Collection Seller

Monday-Friday 9.00am - 7.00pm For self-collection, you may visit us during our operation hours excluding Singapore public holiday. If you have any questions, please email us customer.care@yuyucollection.com.sg Walk in purchase welcome. :)

27355615 Inquiry from owl**** owl******* 2017-06-23 Answered
Sent Wrong Items, Request for Exchange

Pertaining to my order no. 218150141 and 218150142 to request for exchange, I have just mailed the items back to you today 23/6/17 through normal mail. The details of my order nos., buyer's details, address are stated on an attached note in the package. Please proceed to send me the correct items which are 2 sets of Powder Foundation Refill OC03.
The postage fee to mail back package is $0.90 (ps refer to attached pic), kindly proceed to refund. Thanks!
 
[Re] Inquiry from owl****
Hi Dear, we just received the return. We will proceed to send you 2 OC3 to you. We will process your postage fees $0.90 shortly. We will also compensate you some free masks to you.
27291819 Inquiry from jac**** jac******* 2017-06-19 Answered
Hi seller, would like to know when will there be sales again
 
[Re] Inquiry from jac****
Hi Dear, there's no plan at the moment. Thank you.
27275813 UNABLE TO APPLY SHOP COUPON hcw******* 2017-06-18 Answered
Dear Seller,

Please see attached screenshot, unable to apply shop coupon even though purchase for Yuyu prodcuts is more than $50.00.

Please reply to hcwoon5@yahoo.com.sg.

Thank you.
 
[Re] UNABLE TO APPLY SHOP COUPON
hi Dear, the shop coupon cannot be use on daily deal or Time sales listings items.
27266151 Inquiry for the item from Ser**** Ser******* 2017-06-16 Answered
Hi when got stock for moisture keep base? Thanks.
 
[Re] Inquiry for the item from Ser****
hi Dear, stocks arrived. You may place order. Thank you.
27248950 Inquiry from owl**** owl******* 2017-06-15 Answered
Wrong Items sent

Pertaining to Order nos. 218150141 and 218150142, Powder Foundation Refills OC03 were ordered. But PO03 Refills were sent to me instead.

Please make necessary arrangement for an exchange. Look forward to your reply.
 
[Re] Inquiry from owl****
Hi Dear,

We apologise for the overlook by our team. Please kindly mail back to the below mailing address. Do provide us your order number, mailing address, sender name for us.

38 Jalan Pemimpin,
M38 @ Jalan Pemimpin,
#05-11,
Singapore 577178

Sorry for the inconvenience caused and we will refund you the postage cost.

Let us know if you have any other questions.

Thank you and have a nice day.

Best Regards,
YuYu Customer Care
 
[Re] Inquiry from owl****
Hi Seller,
I have just mailed back the package to you today using the normal mail. Details of my order nos., buyer's name, address are written on the attached note in the package. Please proceed to change my items to 2 sets of Powder Foundation Refill OC03. The postage fee is $0.90. Kindly do a refund on the postage fee. Thank you!
 
[Re] Inquiry from owl****
Hi Dear, can you withdraw the exchange request from the system so that we can process the postage refund. Thanks.
27241034 Inquiry for the item from ngs**** ngs******* 2017-06-15 Answered
I can't order more than 2 items?
Ordered refill and casing but also wanted long keep primer x2. How?
 
[Re] Inquiry for the item from ngs****
Hi Dear, Thank you for your interest in our products. You are getting that error as there is a limited quantity for this listing whereby you are only allowed 2Qty every 1 day. Hope this clarifies.
27180331 Enquiry joa******* 2017-06-09 Answered
Hi,

Any difference between Sofina Primavista Ange Long Keep Base UV SPF25 PA++ and bye bye oil primer? I've oily t-zone so which one is better?
 
[Re] Enquiry
Hi Dear, both works the same feature on Oil control. Both are recommended by us. :)
27098695 missing item kac******* 2017-06-03 Answered
Called the other day regarding missing item (Long keep base) was not received from order (215323901) and was
told that it will be send together with order (215323900). Sadly, it didn't came in again. Please kindly revert asap as has waited nearly a month.
 
[Re] missing item
Hi Dear, apologies for the inconvenience caused. We have arrange now a courier delivery on the missing item to you. You should receive it next Monday. :)

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