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Soon Huat TeoChew Seafood
Soon Huat TeoChew Seafood Join Fellow
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[Soon Huat Teochew] 螃蟹 -2 x 500g - 600g Crab + 2 x Free 400g Crab | 3 Cooking Style | Free Delivery


Customer who recommended this item
234 (Based on 318 reviews)
Customer Satisfaction Score
82%
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 80%/100%
  • Service 80%/100%
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Manufacturer/
Place of origin
Singapore Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (166)

Customer Photo Review board
Jul 16, 2017
wel*******

netural Price ok but ....

Price ok but the crab not nice ..........

螃蟹煮法 Cooking Style:辣椒 Chilli | 馒头 Mantou:5(+S$3)

+ Add this option
Jun 29, 2017
Jac*******

Recommend Not too bad

Delivery on time, quality of 2 (500g )crab good , but the free once not fresh at all...

螃蟹煮法 Cooking Style:辣椒 Chilli | 馒头 Mantou:none | 白米 White Rice:none

+ Add this option
Jun 21, 2017 1
ang*******
Jun 21, 2017 1
sha*******
Jun 20, 2017 2
sno*******

Customer Review (318)

Customer Review board
Rating Feedback Date Written by
Recommend Jul 29, 2017 bet*******
Recommend Jul 17, 2017 may*******
netural Jul 16, 2017 wel*******
netural Jun 29, 2017 Jac*******
netural Jun 27, 2017 sme*******
Recommend Jun 21, 2017 ang*******
Recommend Jun 21, 2017 sha*******
netural Jun 20, 2017 sno*******
Highly Recommend Jun 20, 2017 ruf*******
Highly Recommend Jun 19, 2017 clo*******

Item Q&A(44)

Status
Question & Answer
Date
Member
FAQ
Seller

Please contact Suresh at +65-8459-3176 instead of posting on Qposts/Live 10 app/Q&A.

FAQ
Seller

No. We do not allow last minute change in delivery address especially once items are on delivery. This is to ensure efficiency in delivery and reduce any shortage of manpower.

FAQ
Seller

No. All items will only be shipped to the registered address of your order and due to overwhelming response, we do not allow last minute change in delivery address. This is to ensure efficiency in delivery and reduce any shortage of manpower in logistics area.

Answered
2017-06-06
cks*******
User

Secret Inquiry

User

Secret Inquiry

Unanswered
2017-05-31
koh*******
User

Actually what was the estimate total weight for the 4 crabs ? Confuse ???

Unanswered
2017-05-30
eil*******
User

Q10 kindly assist with the mitigation for refund back to me as item was undelivered by this food seller. They have been keeping silence despite several posts to them. Its been close or more than a month's time. Thanks

Answered
2017-05-30
sno*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-05-28
eil*******
User

Hi, you only black pepper, chilli and salted egg crab. Am I able to order steam crab instead? Thanks.

User

Dear Customer,

We will look into this matter and ensure to improve on this.

Soon Huat TeoChew Seafood

Answered
2017-05-26
one*******
User

My cart number is 110643009. I placed my order about a week ago and selected 26th May for delivery. We waited till about 8.00 pm in hunger yet there was no sight of food. I called the listed number few times and insisted that my order be checked but no updates. It was about 8.25 pm when I received a call from an Indian delivery guy telling me he had sent me text messages but did not receive replies, he said the person delivering my order did not return to Singapore which really confused me. My mobile phone is with me during the day, evening and night, I did not receive a single text message from him and I had been using it without problems throughout the day. You have left my family waiting in hunger and appeasing hunger with only a bowl of soup with some rice as we were expecting crabs. Your delivery guy kept pinning the blame on me for not responding to messages which I never receive. This is totally irresponsible attitude. It was quite late by then and no food delivery on 26th May.

User

Hi, we apologise that we have miss out your order,
Could we able to arrange a new delivery date and time.

Soon Huat TeoChew Seafood.

User

Hi,
No, I have told the delivery guy to inform you to cancel the order, refund me the money and my Q-points. I am very disappointed by the attitude and service rendered, in addition to the numerous different excuses including blaming me for not responding to smses and calls which I never receive. Another bad excuse given by the delivery guy who called me was that the guy who was supposed to deliver my order had not returned to Singapore. I was and am still very confused and started pondering if you have engaged delivery service from overseas and the delivery guys have to travel to Singapore to deliver all the food before returning to their hometown. I had also called your company's listed number several times but was constantly assured that the delivery was late due to the heavy rain. Now, I just want to have my money and my Q-points returned to my account. It is not my fault your company did not deliver my food. In fact, I was chided by family members for placing order with your company and caused them to wait in vain for dinner. It was too late to prepare a fulfilling dinner by the time we realised we were pranked by your company. We eased our hunger with a bowl of soup and rice which was prepared earlier to eat with the crabs. I do not think we wish to be treated so shabbily again. Linda

User

Dear Customer,

Your refund is already processed.
If you would like to check further details on this, you can alternatively contact Qoo10 CS hotline at 6500-4440 to check on the order status or refund process.

Soon Huat TeoChew Seafood

Answered
2017-05-25
bet*******
User

Hi my order no is 216645136
Can I arrange to self-collect tmr 26/6/2017 at around 2pm?
Thanks .

User

hi, please call us for reservation before collection. thank you.

Answered
2017-05-23
koa*******
User

will the crabs be cleaned properly? willfresh crabs be used? some of the feedback crabs not frrsh mushy not cleaned properly.

User

Dear Customer,

Sorry to hear that the dish is having quality issue.
We will look into this matter and ensure to improve on this.

Soon Huat TeoChew Seafood

Address
549 GEYLANG ROAD 549 GEYLANG ROAD
Available during
Alternate WED OFF Inquries, please contact Suresh: +65-8459-3176
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