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SoundMAGIC E10 Gun Silver In-Ear Monitor Earphone


Customer who recommended this item
7 (Based on 8 reviews)
Customer Satisfaction Score
95%
  • Product 100%/100%
  • Price 100%/100%
  • Delivery 80%/100%
  • Service 100%/100%
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Manufacturer/
Place of origin
China Condition New Product
Shipping From From Overseas (Indonesia)
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Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
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Item Q&A(1)

Status
Question & Answer
Date
Member
Processing
2017-09-12
ben*******
User

Ordered on 7 Sept, received on 9 Sep '17. It is faulty as no sound from both left and right.

Would like to exchange or refund. Seller should bear all the shipping fees.

User

Hi,

May I know what device you are using with these earphones?
Never had this kind of problem with SoundMagic earphones before, may we suggest to try the earphone with other device such as MP3 player, smartphones, etc.?
Let us know the result.

Casestore

User

We use it with handphone Xiami Mi 4i and Lenovo laptop.

User

Hi,

I will arrange another unit of E10 Gun Silver to be sent to you, however I require you to send the damaged product (with it's original accessories and box then wrapped it securely) to a local address in Singapore (I will inform you later on) Just send using regular service SingPost ($1.50~$1.70), I will insert S$2.00 money inside your replacement E10. Let me know whether this is workable for you.

Thank you,
Casestore

User

OK with your proposed arrangement.

User

Hi,

The address is: 720 Ang Mo Kio avenue 06
#03-4106 Singapore 560720, attn. Veronica.
Please send it wsing its original box and all the accessories and wrap them securely so I can re-claim to SoundMagic distributor here. Please send me the picture of the singpost receipt with it's tracking number. Once I can verify the tracking number then I will arrange the replacement E10.

Thank you,
Casestore


Hi,

Have you send the damaged E10? Please let me know a.s.a.p.

Thank you,
Casestore
(Sep 16, 2017 09:37)

Hi,

Just a reminder since I haven't hear anything from you. Have you send the damaged E10 to address I provided? In case you did, please let me know the tracking number or pic of the receipt.

Thanks,
Casestore
(Sep 18, 2017 12:02)

Hi,

Since no further information from you, I can't process your claim any further.

Thank you,
Casestore
(Sep 19, 2017 11:00)

User

Hi,

I have returned by Registered post via Singpost today. The photo of receipt containing Tracking Number has been sent to you just now. Pse check and revert

User

Hi,

Thank you, we'll check the tracking and prepare the replacement accordingly.

regards,
Casestore

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Gambir, Jakarta Pusat , Jakarta Jl. Balikpapan No. 3C, Jakarta Pusat
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