The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.
[Re] Self collection
The Princess Pink shop is happy to offer self collection by appointment at Tanah Merah MRT Station. Our logistics provider in Singapore will schedule a meet-up at Tanah Merah MRT Station for you to pick up your items.
To choose Self-Collect, select Normal Mail shipping mode, and indicate in the Memo to Seller when you make your purchase. We will contact you via your contact number registered with Qoo10.sg. If you need your items urgently, send us email at email@example.com.
There is no refund of Normal Mail shipping fee paid, because we still need to ship the products from Korea to Singapore and then pay for our logistics provider to bring the package to the meet-up. Don’t select Qxpress if you want to self-collect, because (in addition to you paying a higher sum) there are system limitations to updating the orders, and so we would be unable to switch to self-collect.