||EXCHANGE POLICY - about the price difference
||How to submit Return or Exchange from buyer’s end?
||Return & Exchange Policy
|28032649 ||Inquiry for the item from ela**** ||ela******* ||2017-08-14 ||Answered|
| ||Hi would like to Chk when u will restock e sizes as some r OOS already?? Thx... |
[Re] Inquiry for the item from ela****
yes, most designs sold out. The next restock time around this month end.
|27892656 ||Noted with thanks ||joy******* ||2017-08-02 ||Answered|
| ||Hi, noted with many thanks with the arrangement to exchange 3 items at the retail shop. |
1) #91-13 To #978-41 L. [Top up $14 for these 2 items: 2)#91A-23 To #93B-04 XL. 3) #91A-26 To #93D-13 XXL]
How long will the exchange items be kept at the retail shop, till 18 August can?
As I am quite busy these few weeks.
May I confirm that I can pay the top price of $14 at the retail shop?
[Re] Noted with thanks
ok, noted. Normally the exchange item we will reserve for 2 weeks, in this case, we reserve them till 18 August. Kindly come and exchange by that time.
|27873650 ||Exchange item ||joy******* ||2017-08-01 ||Answered|
| ||Hi, I would like to exchange 2 items 1) #91A-23 & 2) #91A-26 for the below: |
!) #93B-04 XL
2) #93D-13 XL or XXL
I would be glad to top up $14 for the exchange 2 items.
Can I pay at the retail shop Paya Lebar?
[Re] Exchange item
ok, #93d-13 only left XXL, so we will send #93B-04 XL and #93d-13 XXL to store for exchange today, top-up value $14
|27851464 ||Item exchange ||joy******* ||2017-07-31 ||Answered|
| ||Hi, I would like to exchange 2 items 1) 91A-23 & 2) 91A-26 delivered on 29 July for the below 2 items |
1) 93B-04 XL at $21.90
2) 978-40 XL ( for this item why the price is at $25.90 & different from the overall Daily deal stated as $21.90)
Please clarify. Would only exchange if the price is at Daily deal $21.90.
Would be glad to pay for the difference.
[Re] Item exchange
Hi, #978-40 XL has additional price charge $4, thus the price is $25.90
The dress you bought #91a-23and #91a-26 was under our clearance sale listing on promotion price $14.90 only, no additional price charge for the size and design. If you would like to exchange for the $21.90 item #93B-04 XL, the top up price would be $7.
#978-40 XL is $25.90. Kindly let us know whether you would opt for exchange.
|27850823 ||Enquire on price ||joy******* ||2017-07-31 ||Answered|
| ||Hi, May I know the why 978-40 is priced at $25.90 when the daily deal overall is priced at $21.90? |
Is there a mistake.
[Re] Enquire on price
in that COTTON DRESS listing there has price difference due to design and sizes, that listing is not flat price.
|27833487 ||Exchange item ||joy******* ||2017-07-29 ||Answered|
| ||Hi, |
I've received your msg that Qexpress have already collected the item that I want to change before delivery.
Was told to change after I received my item. I would like to change item 91-13 XL TO 978-41 L.
Do I need to pay extra?
I can collect at your retail shop, Paya Lebar.
[Re] Exchange item
Hi, no extra cost, just bring the dress to the shop for exchange.
We will send #978-41 L to store tomorrow (1 August), you can come and exchange. Shop open 12-9pm.
|27819468 ||Change item just ordered Thur 27/7 ||joy******* ||2017-07-28 ||Answered|
| ||Hi, |
Yesterday I have just ordered the wrong item, haven't delivered yet to me.
Can please change the item #91-13 (XL) TO #978-41 (L).
[Re] Change item just ordered Thur 27/7
Hi, sorry that your order was pickup by Qxpress this afternoon already before we saw your msg, you can exchange the dress with us when received the item.
|27699320 ||Inquiry from dan**** ||dan******* ||2017-07-20 ||Answered|
| ||may I know what time your shop open today? I plan to go down paya lebar around 11am . Thanks |
[Re] Inquiry from dan****
shop open daily 12-8pm, thank you!