QooFashion
QooFashion Join Fellow
2,101 Fellows
MINISHOP RATE 90%
18.00

***SALE $9.90 ALL ITEM***[SUIT/SET]QUALITY FASHION APPARELS (DRESSES/TOP/JUMPER/JACKET/SUIT/SET)


Customer who recommended this item
147 (Based on 190 reviews)
Customer Satisfaction Score
87%
  • Product 80%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
How to submit Return or Exchange from buyer’s end? Seller 2016-04-21
Return & Exchange Policy Seller 2016-04-21
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description -
BOOKMARK 1 2 3 4 5 6 7

Photo Review (45)

Customer Review (190)

Customer Review board
Rating Feedback Date Written by
netural Nov 26, 2016 mag*******
Highly Recommend Aug 29, 2016 sam*******
netural Jul 11, 2016 shu*******
netural Jul 08, 2016 ycm*******
netural Jun 24, 2016 ste*******
Highly Recommend Jun 23, 2016 geo*******
Highly Recommend Jun 22, 2016 mic*******
Recommend Apr 14, 2016 lou*******
Highly Recommend Mar 22, 2016 ais*******
Recommend Feb 28, 2016 pea*******

Item Q&A(4)

Status
Question & Answer
Date
Member
Notice
Seller

Login to your buyer account: MyQoo10 > Shopping List > Cancel/Refund/Non-Receipt > Select “Cart No.” > Select “Return” or “Exchange” under ‘Apply & Remark’.

We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

1. Any return of exchange of items will be applicable within 7 days upon receiving of item.

2. Shortage/ Wrong item received:
- Provide picture of item contents within the parcel package.
- Provide picture of the parcel package with the delivery information.
- Shipping fee will be incurred from seller end.

3. Defective item:
- Provide picture of the defective area of the received item.
- Shipping fee will be incurred from seller end.

4. Buyer’s change of mind:
- Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
- Provide picture of the item to seller end.
- Shipping fee will be incurred from buyer's end.

Answered
2016-08-25
sam*******
User

Hi, I just checked my qoo money.. Still no refund made by qoo10. Can you kindly help me check and get back to me? Thanks

User

Hi please check back after a few days as Qoo10 need time to reply and action. Thanks.

Answered
2016-08-24
sam*******
User

Hi, just saw the update in qoo10 that exchange request has been approved, does that mean that you have received the exchanged items? Just checking whether you have received them already or not. Thks.

User

Hi, yes received the 2 suits. However there is some system error on Qoo10 refund. Therefore, we are currently checking with Qoo10 on the changes in refund system. Please check back again for the Qmoney to be deposited. Thanks.

User

Ok thank you. I just checked qoo money I don't think there's any refund done yet.. Most probably need a while for the system to function properly.. Do you think it's better for me to check tml?

User

Hi please check back after a few days as Qoo10 need time to reply and action. Thanks.

User

Thank you for your reply. May I know approximately how long does qoo10 needs to take action for the refund? Thanks

User

Hi, i am not sure how long they will takes but should be soon. Alternatively, you may email or call qoo10 customer service for an answers.

User

Hi, thank you for your reply. Can I have the email and number of qoo10 customer service as the refund is not done yet. Thanks. Have a great day ahead!

User

Hi. Refund should be done. Please check again. Thanks.

User

Ok. I just checked. The amount has been refunded. Thank you! :)

User

Welcome.

Answered
2016-08-17
sam*******
User

Hi seller, this is my second purchase from you but this time round I realised that the 2 suit sets I purchased are actually bigger in cutting and it's actually very loose for me although I measured the measurements its ok before I purchase. Is it possible to do an exchange? And if all the set suits are big in cutting is it possible to do a refund for me? My order numbers are 184288024 and 184288025. Thank you so much for all the trouble.

User

Hi, you may mail back the item to Blk464 Jurong West St41 #09-626 S(640464) for exchange or refund. Thanks.

User

Hi thank you for your prompt reply. Ok, I will mail back the item. Do advise whether you are ok with a refund or an exchange as if you are ok with an exchange I will need to see whether there is anything else which I need.. If u are ok with a refund, than please refund the money back in qmoney form back into my account. Thank you for the trouble.

User

Hi, that you may choose either. Refund will be direct from Qoo10 to your Qmoney. Thanks.

User

Hi, thank you for your reply. Sorry but I accidentally recalled claim for the exchange just now but have already filed back a new exchange request. Sorry for the inconvenience caused. I will mail out the item to you latest by this weekend and I will notify You again in q&a after I mailed out the item. I will be using normal mail is it ok? Attached is my order number for your reference. Thank you.

User

Hi, you may use normal mail but do take note that we will not be responsible for loss mail sending back to us.

User

Ok got it. Will notify you again after I mailed it out. Thanks

User

Noted with thanks.

User

Hi have already mailed out the set suits. I packed it in 2 different polymailers each with one set suit so you will be expected to receive 2 polymailer packages. Do keep a look out in your mailbox and let me know when you received them. Thanks a lot and have a great day ahead! :)

User

Noted with thanks.

Answered
2016-06-22
mey*******
User

178251493 the order number

User

Hi, your tracking number have just been updated less than an hour. It will takes estimated 1 to 3 days for the tracking to be shown. Thanks.

Address
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