JessCloset Join Fellow
Brand Qstore
16,484 Fellows
POWER MINISHOP RATE 90%
13.9000

Super deal - BUY 1 GET 1 FREE! High quality ultra cardigan comes in 8 colours -Ultra


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
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Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 563 (93%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (183)

Customer Photo Review board

not recommendneturalrecommendHighly recommend Good buy

Soft material. the sleaves are short for me though. but still good buy

Choice #1:Navy blue | Choice #2:Iron grey

+ Add this option
Mar 03, 2016 0 0
sha*******

not recommendneturalrecommendHighly recommend Cardigen

The quality is good. I will buy again for other colour. Worth buying.

Choice #1:Navy blue | Choice #2:Iron grey

+ Add this option
Feb 17, 2016 0 0
and*******

not recommendneturalrecommendHighly recommend Value for money and material very soft

Value for money and material very soft

Choice #1:Yellow | Choice #2:Snow grey

+ Add this option
Dec 23, 2015 1 0
pri*******

not recommendneturalrecommendHighly recommend Received in good order.

Quality better than expected. Thanks seller.

Choice #1:Sky blue | Choice #2:Navy blue

+ Add this option
Dec 16, 2015 0 0
ee_*******

not recommendneturalrecommendHighly recommend fantastic deal

Jacket material is soft, stretchable and comfortable. Fast delivery, Thks sellers

Choice #1:Iron grey | Choice #2:Sky blue

+ Add this option
Oct 16, 2015 1 0
uge*******

Customer Review(601)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-04-04 flo*******
not recommendneturalrecommendHighly recommend 2016-03-31 ans*******
not recommendneturalrecommendHighly recommend 2016-03-03 sha*******
not recommendneturalrecommendHighly recommend 2016-03-03 unk*******
not recommendneturalrecommendHighly recommend 2016-02-20 Dix*******
not recommendneturalrecommendHighly recommend 2016-02-17 and*******
not recommendneturalrecommendHighly recommend 2016-01-25 unk*******
not recommendneturalrecommendHighly recommend 2016-01-05 yen*******
not recommendneturalrecommendHighly recommend 2015-12-23 pri*******
not recommendneturalrecommendHighly recommend 2015-12-22 lya*******
Item Q&A(22)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

21852405 Restock mei******* 2016-04-19 Answered
  Hi, will there be restock on the black?
 

[Re] Restock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

21018813 restock for pink? unk******* 2016-02-14 Answered
  Restocking for pink? When?
 

[Re] restock for pink?
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

16348784 Restock www******* 2015-02-01 Answered
  Will you restock black?
 

[Re] Restock
Hi
Thanks for your query. Yes, we will re-stock the black. New stock usually take around 3 weeks to arrive and we'll update the page then. Regards, Jesscloset

13981986 RE: Exhcange - Order :44664584 chi******* 2014-07-23 Answered
  Hi

I would like to exchange Order - 44664584 to other colors. Exchange fees apply on per order or per refund or per item?

Thank you

Best regards
SC
 

[Re] RE: Exhcange - Order :44664584
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks, Joey

13255655 price mic******* 2014-05-19 Answered
  Hi seller,

I saw the promotional price of $4.90 for this cardigan yesterday and while trying to place my order, my computer hanged so I did not manage to proceed with my order. As i would like to order 9 pieces of these cardigan, are you able to give me the promotional price as per yesterday offer?

Looking forward to you reply. Thanks
 

[Re] price
Hi, thank you for your message. I am sorry but all specials and promotions are handled by Qoo10, not us, and we're unable to offer you the promotional price once the sale has ended. I apologize for any inconvenience. Qoo10 does run 3-4 different promotions every week, so you can check back regularly. Thanks, JessCloset

13058812 Not yet received Ko9******* 2014-05-01 Answered
  Hi I have not received my 2 items yet. But the status auto changed to delivered. Can you pls advise if the stock has arrived and when can I receive my purchase? Thanks.
 

[Re] Not yet received
Hi
Yes, the stock arrived on 30 Apr and we sent your items on the same day. You should receive the parcel this or sometime next week. Sincere apologies for the delay. Regards, JessCloset

13052464 Order no :41791960 & 41791961 sim******* 2014-04-30 Answered
  HI, I still haven't receive my items as per above order no? Pls check and revert. Thanks
 

[Re] Order no :41791960 & 41791961
Hi, thank you for your message. I apologize for the delay in your order. There was a delay in our stock from the international shipping company. We have already received our stock and your parcel was sent yesterday. It should be with you any day now. My sincerest apologies for any inconvenience caused, JessCloset

13046901 Not yet received sha******* 2014-04-30 Answered
  Hi, i havent received my order, can u pls check for me?thanks
 

[Re] Not yet received
Hi, thank you for your message. I apologize for the delay in your order. There was a delay in our stock from the international shipping company. We have already received our stock and your parcel will be sent today. It should be with you any day now. My sincerest apologies for any inconvenience caused, JessCloset

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