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Dear All Our Valued Customers,Regarding shipping with Qxpress. The tracking number will be provided and updated by Qxpress after they collected. Usually take 1 to 3 working to reach customer, after tracking number updated.The goods never be lost for shipping with Qxpress services.Important Note:Sometimes, the tracking shown delivered and signed by Qxpress staff (usually after 2 to 3 days from the Qxpress collected date) but customer didn't receive the goods. It because Qxpress have some agreement with Qoo10, the Qxpress need to confirm delivered after 3 working days from collection date.In this case, usually customer will be receive the goods on next working day.Customer may contact Qxpress regarding your goods delivery details. Customer must provide them tracking no.Qxpress Contact:Email: firstname.lastname@example.orgHotline: +65-6434 8400(Mon to Fri: 9:00am to 6:00pm, Sat: 9:00 to 2:00pm)
Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY. Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
Submission of claimsAny return or exchange of items will be applicable within 14 days upon receiving of the itemAny shortage of item or wrong item receivedProvide picture of the item contents within the parcel packageContact seller through Q&A, redelivery for exchange will be arrangeDefective item issueProvide picture of the defective area of the received itemShipping fee will be incurred from seller end.Return the defective item if seller request otherwise the defective item do not need to return
This Area is only mean for eMedic (Normal mail delivery)Undelivered / Parcel Return / Lost & FoundTo check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not received your normal mail delivery for 1-2 weeks later thank youPlease copy and paste the link below :http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=516549362
Non-receipt Claim issue (Did not receive the item )All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.htmlPlease make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to received it. We will investigate the issue with Qxpress, your email maybe require for follow up case.For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail. 2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%. 3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all received within 3-5 days but yours now over 5 days still not received ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by Singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time. So please even if stated 2-5 workings afew % might received up to 3 weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself Singpost contact 1605 (24/7 Customer Care Hotline) Thank you
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Happy with purchase, processing and delivery by normal post took about 1 week
PRODUCT:1x Pimple Remover | ADD PRODUCTS (i):NONE | ADD PRODUCTS (ii):NONE
Item received in good condition, thank you...😀
Nice product but not nice package fast n safe delivery overall
PRODUCT:2x Pimple Remover(+S$3.20) | ADD PRODUCTS (i):01) 1x Bioaqua 60g Blackhead Cream (A1 x1)(+S$2.90) | ADD PRODUCTS (ii):01) 1x Bioaqua 60g Blackhead Cream (A1 x1)(+S$2.90)
fast delivery, quality not bad
Great and easy to use tool
PRODUCT:2x Pimple Remover(+S$3.20) | ADD PRODUCTS (i):NONE | ADD PRODUCTS (ii):NONE
PRODUCT:2x Pimple Remover(+S$3.20) | ADD PRODUCTS (i):01) 1x Bioaqua 60g Blackhead Cream (A1 x1)(+S$2.90) | ADD PRODUCTS (ii):NONE
PRODUCT:1x Pimple Remover | ADD PRODUCTS (i):01) 1x Bioaqua 60g Blackhead Cream (A1 x1)(+S$2.90) | ADD PRODUCTS (ii):NONE
Hi seller, I have not received the item as of today. The shipping date on record is 4th Apr. I have submitted the non-receipt claim for this order. Please advise. Thanks.
Dear customer, we just resent to you the lost mail. See attachment. All address details as per your order. Thanks.
Hi, noted with thanks. I will clear the claim once I receive the item.
Hi, may I know if the bioaqua blackhead removal mask is suitable for sensitive skin user?
yes. it suitable for all skin type. Thanks.
Hi seller. I ordered on 6 April, as of 18 April i still hasn't receive the item. When will it arrive?
Order number is 212026534
Dear customer, your order shiped on 14th with normal mail, you may receive it soon. Thanks.
Hi,I didn't receive my goods,but I received an email to confirm delivery.Cart : 109852839 , please check.Thank you.Joan Chow
Dear customer, it shown delivered. Thanks.
You received my order already?
we have send it on the same day. thanks
Thank you send tomorrow
Hi, i was wondering if there is still any stock for the pimple remover?
yes, we still have ready stock
Hi, can I know what is the difference between pimple remover 1x and 2x? Please kindly advice.. Thanks..
1 piece or 2 pieces
There isn’t any posted question about item.